I had the pleasure of working with Derek N. Wilson (Assistant Vice President…read moreMortgage Banker Market Specialist) from this location. I never met him in person but from our first email interaction through my realtor he has delivered stellar service. He made the home buying process that much smoother with his knowledge, responsiveness, and willingness to answer any of my questions. All of my emails and calls were answered promptly. Thanks again Derek!! I'd not only recommend First Citizen Bank as a mortgage holder but more specifically Derek Wilson as as an excellent mortgage banker.

This is the worst location! Love the team at Matthews and Mint Hill but this branch is terrible!read more

Staff is very friendly, always help customers. I come for money exchange and very quick…read more Complete my request . I will be Bach for your help

BOA needs to open up the Waxhaw branch NOW. Every time I come in to do business that cannot be done…read moreonline there's a massive wait.

Truliant has never given me a problem. The loans are quick, and the rates are very good…read more The tellers are incredibly nice.

The employees are helpful, friendly, and knowledgeable. Their interest rates for loans and savings…read moreare great.

Through a series of bank acquisitions over 40+ years I've wound up with WFB. Most of their staff…read moreis great once you get the chance to personally interact with them. Have to make an appointment days ahead to speak to a banker, used to be able to just walk in and meet somebody within 5-10 minutes. Now they're closing 2 of the 3 branches closest to me plus a drive-up location. Might as well go with an online bank that gives better savings rate. To top it off I recently had a certificate mature, bank did not notify me at all before the maturity date so they rolled it over to another CD at a cheap rate and didn't say a word about it. When I caught it and met with a banker I was told WFB would waive the penalty for early withdrawal if I chose to invest that money elsewhere since they failed to notify me. For unknown reasons the transaction could not be concluded right then so I returned (with an appointment) the next day. That banker wouldn't even make eye contact with me when entering the branch and the branch manager came to me & says "lets talk in my office" then proceeded to firmly inform me that WFB would NOT waive the penalty and if I chose to withdraw I would take about a $350 hit. WFB calls this "courtesy", I call it "bad faith" if not outright lying. I'm looking around, my days there are numbered. I like my investment advisor there a lot but...

Just came here to deposit money into my bank the lady Jamielee who helped me was a doll. She was so…read morepolite from the second I walked up to the counter until I left. Also, she helped me change my password on my debit car with out a problem! Such a friendly Wells Fargo it's great to see people still care now a days!

Do not bank here or at any Bank of America locations…read more Dark and gloomy location, no proper greetings Does not feel welcoming All staff / seem unhappy and not welcoming. Also fees are higher than other banks!

If you want quality customer service, do not bank here. Employees stand at the door while there is…read morea line with one teller, working the window and inside. It takes forever to get your transactions done. Take everyone's advice and do not bank here. You will be sorry.

The fake hello was icing on the cake for me. Some of the stuff are nice and genuinely friendly but…read moresummer just over the top and fake there's always online and you typically will have to wait when you enter the place is clean. Despite them having enough staff to assist the instruct you to use the ATM machine inside the building to handle transactions. ATM machine in the drive-through may or may not work so don't get too confident in using this location.

This is the second time in 2 days I've tried to bank with Bank of America only to find it CLOSED…read more The Pineville Branch is closed on Wednesdays and this location is closed temporarily every day.

What the actual hell if wrong with this bank? They are so incredibly stupid and can't perform even…read morethe most BASIC tasks! Attempted to do a small cash deposit into my saving account today and they literally had no clue how to do it! What?!?! This is not Fifth Third, it is now F***ing Turd Bank

Horrible bank useless fees poor service I wish I could give them 0 stars. Not this bank location…read morejust the bank in general is awful

I really wish it was possible to give less than one star. This is not my personal bank. It is my…read morehusband's. However we have a joint loan with them. I called today before 4:00 pm. Was told someone would get back to me. At 4:30 I called again and was sent to the automated system which said they were too busy and politely hung up on me. Ps. Their hours are until 5:00. No one called me back. I called the customer service line for a manager. 1st call. Girl immediately hung up. Second I was told they would place me on hold. Sat there for thirty minutes until I hung up. I would keep my money under a rock before dealing with this Mickey Mouse operation. And yes. I am with Bank of America for probably 25 years now and never had issues like this. This bank is the absolute worst!