I had the pleasure of working with Derek N. Wilson (Assistant Vice President…read moreMortgage Banker Market Specialist) from this location. I never met him in person but from our first email interaction through my realtor he has delivered stellar service. He made the home buying process that much smoother with his knowledge, responsiveness, and willingness to answer any of my questions. All of my emails and calls were answered promptly. Thanks again Derek!! I'd not only recommend First Citizen Bank as a mortgage holder but more specifically Derek Wilson as as an excellent mortgage banker.

This is the worst location! Love the team at Matthews and Mint Hill but this branch is terrible!read more

Ryan is absolutely amazing he provides excellent customer service skills. I am able to make my trip…read moreto Ohio with ease. Thanks a million Ryan. Happy Holidays. This branch is Amazing everyone.

Staff is very friendly, always help customers. I come for money exchange and very quick…read more Complete my request . I will be Bach for your help

BOA needs to open up the Waxhaw branch NOW. Every time I come in to do business that cannot be done…read moreonline there's a massive wait.

Through a series of bank acquisitions over 40+ years I've wound up with WFB. Most of their staff…read moreis great once you get the chance to personally interact with them. Have to make an appointment days ahead to speak to a banker, used to be able to just walk in and meet somebody within 5-10 minutes. Now they're closing 2 of the 3 branches closest to me plus a drive-up location. Might as well go with an online bank that gives better savings rate. To top it off I recently had a certificate mature, bank did not notify me at all before the maturity date so they rolled it over to another CD at a cheap rate and didn't say a word about it. When I caught it and met with a banker I was told WFB would waive the penalty for early withdrawal if I chose to invest that money elsewhere since they failed to notify me. For unknown reasons the transaction could not be concluded right then so I returned (with an appointment) the next day. That banker wouldn't even make eye contact with me when entering the branch and the branch manager came to me & says "lets talk in my office" then proceeded to firmly inform me that WFB would NOT waive the penalty and if I chose to withdraw I would take about a $350 hit. WFB calls this "courtesy", I call it "bad faith" if not outright lying. I'm looking around, my days there are numbered. I like my investment advisor there a lot but...

Just came here to deposit money into my bank the lady Jamielee who helped me was a doll. She was so…read morepolite from the second I walked up to the counter until I left. Also, she helped me change my password on my debit car with out a problem! Such a friendly Wells Fargo it's great to see people still care now a days!

They do a hard hit on your credit score when you open an account! A hard hit stays on your credit…read morescore for two years! This practice is so not necessary to open an account; a soft pull would be more than adequate. I called to complain, was promised it would be looked into; but then nothing. Now this is just one more thing to explain when applying for a mortgage I want to be clear, I did not apply for any sort of loan, and I did not agree to a credit check! I just deposited money into their institution.

Let me start by saying I had contemplated closing both my checking and savings account with this…read morecredit union. My reason for this is because I had not used it in over 6 months. I bank primarily with a different bank for my day today needs. However the other day I got a courtesy call from a lovely Member Experience Representative By the name of Amber Powell. She was extremely Polite and professional on the phone and we had a nice discussion about some questions I'd had and I decided that I would keep both of my accounts open and even drop by to this location to make a small deposit and to say hello. I did that very thing this morning and I am here to tell you, I was welcomed into this branch as if I were family! This branch was modern, clean and welcoming! I made my deposit and then realized It had been so long since I had logged onto my account I was having issues logging in. Amber was kind enough to direct me to her office and within a few minutes had me all set and ready to go again. Thank you Amber and to the other professionals there that took such good care of me. I will be back!