This is the worst location! Love the team at Matthews and Mint Hill but this branch is terrible!read more

I had the pleasure of working with Derek N. Wilson (Assistant Vice President…read moreMortgage Banker Market Specialist) from this location. I never met him in person but from our first email interaction through my realtor he has delivered stellar service. He made the home buying process that much smoother with his knowledge, responsiveness, and willingness to answer any of my questions. All of my emails and calls were answered promptly. Thanks again Derek!! I'd not only recommend First Citizen Bank as a mortgage holder but more specifically Derek Wilson as as an excellent mortgage banker.

Ryan is absolutely amazing he provides excellent customer service skills. I am able to make my trip…read moreto Ohio with ease. Thanks a million Ryan. Happy Holidays. This branch is Amazing everyone.

Staff is very friendly, always help customers. I come for money exchange and very quick…read more Complete my request . I will be Bach for your help

BOA needs to open up the Waxhaw branch NOW. Every time I come in to do business that cannot be done…read moreonline there's a massive wait.

I've been banking with Wells Fargo since 1994 so 25 years of simple transactions withdrawals &…read moredeposits. 1st time I've ever used Zelle. I've had 20 years management experience working in retail. Helen Nix, personal banker at Indian Trail helped resolve an issue involving my phone & banking situation that arose as a result of issues with recently switching carriers resulting in porting not being fully completed. This resulted in not being able to receive short messaging code. She has previous experience working at a tech support company & was able to check my phone to determine everything set up properly, checking on banking everything she could troubleshoot. My brother had sent me 3 previous cash transaction. He is staying in Costa Rica for 2 1/2 months so he wanted me to send him money as we both bank at Wells Fargo. I couldn't receive access code because my both my carriers & phones had been switched so porting process was not completed because I received it in mail rather than switching in store. I had also spoken to Albert with Wells Fargo customer service. He was aware of this situation & had worked at Verizon, as well as, had this exact situation of porting which caused it to not be able to get access code since Wells Fargo protects account by blocking. He went over steps which I tried on my own & Helen had called to follow up with me to see if it was resolved. Since I couldn't get it to work Helen then called both Wells Fargo & Zelle with my case # and was able to get a ticket #. Helen had spent so much time trying to help me I asked to speak to her manager Sal Squadrito who I'd seen previously walking across bank at fast pace. Seemed like a real go getter with sound of shoes clomping like a horse on the floor. I told him how much I appreciated her. I really felt he was happy to hear about my experience & he seemed really like a genuinely nice person. I gave Helen a Starbucks gift card in front of him so he would see what I was doing. Customers say thanks but people don't receive more recognition by customers saying so to managers. I also gave a gift card to her for Starbucks in his presence to make a point of how much I really appreciated it. Manager Sal had recognized me next day & was at a slower pace interacting with different people in bank plus customers. I told him she was helping me again because it was complicated situation. Since she helped get me a ticket # it helped expedite so that early next am I was able to send my brother money he needed. I will continue to bank at Wells Fargo as a result of this positive experience because it's people like Helen Nix that really did more than her job entails to try to fix my issues. I also had positive experience with manager Sal & customer service with Wells Fargo Albert & others that tried to fix this issue. Technology is so great that we can send money around world but there can also be bugs that arise good to have people that help fix & patience.

Just came here to deposit money into my bank the lady Jamielee who helped me was a doll. She was so…read morepolite from the second I walked up to the counter until I left. Also, she helped me change my password on my debit car with out a problem! Such a friendly Wells Fargo it's great to see people still care now a days!

Let me start by saying I had contemplated closing both my checking and savings account with this…read morecredit union. My reason for this is because I had not used it in over 6 months. I bank primarily with a different bank for my day today needs. However the other day I got a courtesy call from a lovely Member Experience Representative By the name of Amber Powell. She was extremely Polite and professional on the phone and we had a nice discussion about some questions I'd had and I decided that I would keep both of my accounts open and even drop by to this location to make a small deposit and to say hello. I did that very thing this morning and I am here to tell you, I was welcomed into this branch as if I were family! This branch was modern, clean and welcoming! I made my deposit and then realized It had been so long since I had logged onto my account I was having issues logging in. Amber was kind enough to direct me to her office and within a few minutes had me all set and ready to go again. Thank you Amber and to the other professionals there that took such good care of me. I will be back!

They do a hard hit on your credit score when you open an account! A hard hit stays on your credit…read morescore for two years! This practice is so not necessary to open an account; a soft pull would be more than adequate. I called to complain, was promised it would be looked into; but then nothing. Now this is just one more thing to explain when applying for a mortgage I want to be clear, I did not apply for any sort of loan, and I did not agree to a credit check! I just deposited money into their institution.