This is a real time post. My mom went to the bank to complete a transfer of funds. They ask her to…read moresit down and wait until someone can help her. She has been sitting now for 1 hour and 35 minutes and not one person has approached her to help. Every time she asks to be helped the same lady tells her no one can help her please take a seat. My mom has an accent because she is Hispanic. I'm not there with here but is there a possibility of racism? 90+ minutes at a bank? Clearly she'll be taking her business elsewhere. And if there is anyone who is interested in speaking to me feel free to reach out. I'll be sure she withdrawals every penny of $884,000 she has sitting in the account. Disappointed and not surprised based on other people's feedback as well.

The blonde lady at the front directing people was very rude. She was very unpleasant. I would…read morerecommend to switch to other bank. That's what I am doing.

Worst bank EVER! I would not recommend this bank to my worst enemy! Worst customer service I've…read moreever experienced, unless you value being lied to. The underside of your mattress would be a better choice, and your money would probably be safer!

This Bank of America is amazing. It does not deserve 1 star. It deserves 5 stars. I think the…read morepeople who gave this bank negative reviews were either coming in here during Covid or are just people who cannot be happy. Linda and another gentleman named Tom treated me so great and I didn't even have an account there. Also the young manager with the beard made me feel like I was at home. Don't listen to these people above this bank is amazing. Some people just cannot be happy. Thank you

If I could rate this Bank A negative-10 I would the long waits in line and the supervisor just…read moreacting like a clown it's unbelievable ahh and not to mention the staff likes to be rude and judge very incompetent unprofessional staff. In my opinion stay away!!!!

My second attempt to get my banking done, this time in Sebring. Two visits. The first one only took…read more20 minutes until I was seen by a banker, the second one took 45 minutes. If you can make an appointment, I would recommend that you do so. Plenty of parking and lots of drive through lanes including one with an ATM.

This place is unprofessional. The woman we went to had a disgusting attitude. We went in for…read morequestions about a loan, she was demeaning and rude. She spoke to us like we were stupid and i find that behavior unacceptable, especially in a place or work. She was absolutely no help and all we went there for was basically to get called stupid. Do not go to this location.

Worst credit union I have ever had the displeasure of experiencing…read more They "lost" my bill pay for my credit account, that I have been paying for the past 4 years. Then refused to inform me of this by mail, phone, or text. This resulted in a negative mark on my credit score. I gave them the ACH trace number from NOVEMBER. They are still "unable to find my money". Unacceptable service. $cr3w you guys.

Did you ever patronize a business that just "is?" It's not bad but it's not good either. It just…read moreexists. That's just how I feel about this branch! There used to be a WF branch in my town, but they closed it and replaced it with a free-standing ATM. I was annoyed! This is now my closest branch in the neighboring city of Sebring and it's nine miles from home. Not bad but still a step down for me. Arriving- It's on US Route 27 South and access is easy. The parking lot is adequate with two spaces for the handicapped folks. There is a walk-up ATM but no drive-thru which I find a little annoying! Inside- Typical teller windows, cubicles for the bankers and the ubiquitous safe deposit box vault. Customer Service- Herein lies the problem. WF consolidated branches, in part, because they weren't busy enough. It used to be if you wanted to visit a banker, you sat on a couch for maybe fifteen minutes until one was available. Now, you need to make an appointment and make another trip in a day or two. Uggghhhh! I don't need a private banker to discuss the management of a bazillion dollars! I'm just a regular guy who wants to do routine stuff once and a while and these folks make it too hard now! When I finally get to meet with someone they are fine but my experience is marred by the process. It's a pain in the ass to change banks and that's what they count on. Inertia will keep me there but not with a smile on my face!

Worst customer service ever. Seven employees milling around behind counter, one customer in front…read moreof me, waited thirty minutes and finally walked out. Switched to the south branch. World of difference!! They are polite and super attentive. Workers at north branch need customer service training.

Just like the other review states - the software updates wipe information entered by users, making…read moretheir software virtually unusable for any sort of business purposes. If you are 70+ and need lovely people to deal with, then this is a good bank. For anyone else - I suggest anywhere else.

I love Wauchula State Bank...especially Claudia and TJ...best customer service you can get…read moreanywhere! They go out of their way to make it happen!

I was very disappointed with the service provided by the Owner . On the other note they should…read morefinally finish sidewalk repair since it takes 3 months and you can't park anywhere.

From the owner: First Southern Bank has been investing in our communities since 1907. We are 5 branches strong…read moreserving Southern Georgia and West Central Florida. We are proud to be a true community bank! Our mission is to serve our communities with the level of service superior to our competition.

They are too big for their britches and their fees are not what their policies state they are...but…read moregood luck getting credited for them! Don't bank there.