Danny came and got my loaded trailer off of the side of I20 after it was involved in a minor accident and lost two tires. He carried to my place about 2 hours away. Communication was simple and service was exceptional. Well worth the money. read more

Worse place ever, rude unfriendly, and deceiving. Damaged our vehicle and didn't find any problem with what they did, takes no responsibility as a business owner. Make sure you read all papers provided to you from the company. I would not recommend any service, stay clear of this place if you could. Owner is a complete shit bag. read more

They were friendly and helpful on the phone and showed up on time. What else could you ask for?

It baffles me of the response that this tow service has decided to make on here and other social media outlets. My initial emails included the photos that I have attached to this review and asked for someone affiliated with the company to reach out to discuss what happened and come to a resolution by replacing the tablet. There were never any demands via email, phone call or in person (I am super embarrassed for this company that they felt compelled to lie about my visit especially since I have NEVER been on their property). I was ignored for quite sometime and when a rebuttal email was sent stating that they weren't responsible, I kindly requested a phone call or email back to discuss further. This request was also ignored. It is very apparent that this could have been an easy conversation had between a customer and business (owner), however it took the reviews to gain their attention and ultimately my FULL NAME and that of my boyfriends on their Facebook page that had the identical response to this review. This Facebook post initiated and ensued the bashing of my character, my role as a mother, personal financial stability and also labeling me as a scammer...all of which are not only offensive but the accusations are all untrue. In my professional and personal life, I have encountered a multitude of people with various personalities but it is apparent that this business and its owners are not reasonable people willing to effectively communicate with a consumer. I am not a difficult person to deal with and that is a mantra that leads my life and my lifestyle. All that was needed was a bit more effort on the part of this business. The reviews that I have chosen to post on FB, Yelp and Google are informative for future customers of this business and how concerning matters will possibly be handled (or in this case not handled). Still super disappointed. read more

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My girlfriend needed a tow and we contacted this company around 11 am. We were told a price & the pick up fee alone was higher than a tow I had done 2 weeks prior. I could not find the other company at that time so we went with southside wrecker. Dispatch told me it'd be 3 pm before we could be towed. The driver did not show up until almost 4:30. The most distressing part of our dealings with this company is that their driver moved her seat all the way back so that he could drive the car onto the truck. In doing so, he broke her 5 year old's tablet. Her car sat for a few days because we had to wait for her wheel to get fixed but once she went back to her car she discovered the broken tablet and contacted the tow company right away. Dispatch was rude the 1st time I called them the day of the tow but it does not compare to how rude they were to her once she called back to discuss the tablet. They 1st gave her the wrong email address to send a complaint and gave her the run around when she wanted to talk to someone. Instead of communicating with her they then began to ignore her. It was at that point we gave them truthful bad reviews on BBB, Facebook, & Yelp. Since the reviews, this company has started to lie on her, saying she visited their place of business and demanded a new tablet. She has never been to their place of business. They have claimed we are making threats against them. This is funny to me because I have copies of all of my communications with them. I've made it clear that at the least they owe her an apology for their error. I've been clear that they messed up by not communicating and forcing our hand to give a bad review and that possible conflict resolutions could have been... an apology, discount of the tow fee, refund of tow fee, offer of free tow in the future, gift card.... something showing a willingness to have customer service and own their mistake. At this point we are taking them to court. It is unfortunate that we have to spend more time on this issue but we feel it is our duty to have the facts confirmed in a court of law so that our reviews can stand. The purpose of a review is to let the public know what they might expect if they choose to do business with a company. Based on our facts and experience, you can expect for rude dispatch to pick up, for them to be over an hour late with no updates from dispatch, for them to break your personal items without remorse, for them to call you a lair, and best of all FABRICATE STORIES ABOUT YOU SHOWING UP AT THEIR PLACE OF BUSINESS MAKING THREATS!!! A week ago, it would have been sad that we had to give a review to get a response but we could have worked something out. We'd never want to harm someones business without giving them a chance to make an effort to make up for their mistake. Because of their continued disrespect of the customer, lies, & unwillingness to even apologize, our reviews will remain online and we'll see them in court. read more

Called at 11:10am and wrecker arrived at 1:10pm after giving me 2 status updates during this time. First ETA was 60 mins, 2nd ETA was additional 30-45 mins, and then driver called at 12:50am and said 15 more minutes. The driver was excellent, cordial and efficient. read more

Our Budget truck broke down and Southside was sent to pick it up. The driver was quick and efficient. He backed the moving truck in our small driveway with no damage to the grass or mailbox. He came back the next day to tow it back to the shop after we unloaded it. I would use Southside again. read more

Have used twice and always happy with their service. After the second time I went ahead and saved them in my phone. Nice people