Horrible and ruthless people! The fact that towing even exist shows what a horrible society we live in. My parents were visiting me at my apartment today and he parked in the spot next to mine, which is always empty because he couldn't find a spot in the very limited guest spaces. We literally left it for a half hour and kept checking to see if anyone would come and try to park there so that we can move it. Suddenly the car is gone and there's another car there. We had no idea where the car went. I even left a note on the car and they didn't call me. Thankfully, my dad put a GPS chip in his car and we were able to locate it at this godforsaken place. The guy was very short with us and as he was explaining all the charges (575!) listing every single thing we had to pay for. He was the one acting rude and had a tone in his voice and when he got to the part where he said it was outside office hours he sounded annoyed and even raise his voice so then I said ok fine we get it. Can you get to the total? We can just give you the total and He had the audacity to call me rude! I was scared out of my mind. We couldn't find my dad's car and did they even ask for proof if that was there parking spot? Because they don't give us parking permits or proof that those are our spots. They just tell us verbally that that is our spot. So how would the towing guy know if the guy was telling the truth or not? You just towe anyone's car without proof if they were actually parking in the wrong spot?? Absolutely horrible!! read more

0 stars if i could, says they open at 8 , no one was here , called the number on the door, the person who answered had a terrible condescending attitude and told me i would have to wait for the one single person they have working to return from a call. Made me feel like I was crazy for expecting the place to be open when it's says their open. read more

They took my car and stuff was missing when picking up, if I could give a - negative score I would.

Keeping this number close by - these guys rock! F250 broke down on the way to work one morning and they were able to dispatch someone right away to tow me on a flat bed to the mechanic. Another tow actually recommended them as my GVWR was 10,000lbs (so you know they are good). Walter was super cool and actually made the experience enjoyable. Last time I needed a tow, it took 2 1/2 hrs. to get someone out there - Southside was there in 45 mins. (and this happened in the morning at 7am, before everyone opens)! Everyone I dealt with was friendly and professional and given the size of my truck, pricing was more than very fair. Thanks Southside! read more

Southside Towing - Towing Near Me - Lake Forest, California

I don't usually write reviews, but I had such a great experience with Southside Towing that I had to share. From the moment I called them, they were kind, patient, and genuinely understanding of my situation. It's so rare these days to deal with a business that actually seems to care about what you're going through--but Southside really went above and beyond. They didn't just show up and do the job--they listened, explained everything clearly, and made sure I felt supported through the whole process. In a moment that was already stressful, their professionalism and empathy made all the difference. If you ever find yourself needing a tow, I highly recommend Southside Towing. It's not just about getting your car moved--it's about being treated like a human being when you need help the most. read more

Receptionists are horrible. You can tell they deal with disgruntled people everyday because they literally don't care. Showed up at 9 to tow yard to get my car. Hours of service are 8-5. No one is here. Charlie the manager is also a driver he was out picking up another car. I understand I made mistake with my community parking. I am prepared to pay a fine. I have been patient up to this point. Not having people to work the desk is bad business and customer service. Edit: I'm annoyed. Charlie showed up and he is nice and agreeable. I recommended he puts a sign that he will return in x number of minutes or educates the receptionist on communication. I would have planned my day around it. I'll keep it one star for the receptionists hating their job. read more

Southside Towing - Entrance - Towing Near Me - Lake Forest, California

Wanted to shout out to Edgar for saving the day. Stranded on a busy street, locked keys on the car needed a tow, and he was right there for us. Got it done quick and being polite at work he same time. Got us where we need to go. Thank you, Edgar. I would highly recommend him for the job. Roger P read more

This business is extremely shady. My husbands car got towed and the individual releasing our vehicle to us MIKE forged some inaccurate information on the release document to cover his and his employees mistakes in towing our vehicle incorrectly. So shady, would never trust this business. read more

needed my car towed to repair facility. Very please with all aspects to their service!!

You probably know the feeling when you get towd, you are grumpy and angry at the world and so it's very easy to hat on those who simply do their job. That was almost the case here BUT had such a good and thoughtful experience with Dave that later on I realized was the owner. Very nice and professional, made me feel welcome and was super quick to have me going and even helped my tow guy to load my car to the mechanics. read more

Southside Towing - Office spot. - Towing Near Me - Lake Forest, California

First let me say that I'm not mad my car was towed. I parked illegally and I have to face the consequences so this review is not a reflection of my mistake. I called to find out where my truck was at. I drove to the lake forest location and found that the office was closed and locked with people waiting at 9:45am. Office hours are posted on the door 8-5. I called the number and they said that they "advised" the office that people are waiting. 15 minutes later someone showed up. read more

This was by far the most accommodating, understanding, helpful, kind people (and so affordable) I have ever dealt with as a business in general, never mind a towing company! I've dealt with a lot of towing companies in my day, and it's unheard of to be treated so well. Do yourself a favor and your pocket book a favor and use them anytime you need towing services. You won't get a better deal anywhere else. read more

I was involved in an accident on the freeway today and when David Padua showed up, he looked at my car and said he thought he could make it driveable (if I was comfortable driving it) by zip tying my bumper up. He offered to drive me to Home Depot where he went in with me to get the zip ties. After he was finished my car ran just fine and I was able to get home on the freeway! I needed to be able to drive my car to commute for school and he was such a lifesaver. 10/10 above and beyond service. read more

Southside Towing - Towing Near Me - Lake Forest, California

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Ruined my car. tore the front end off and chewed the front tires off. Was rude when i called.

Two stars because the people who work there are very pleasant and helpful. Otherwise they are total price gaugers. My HOA uses them to tow our cars from in front of our houses (gotta love CA). Almost $500 to get my car back the day it was towed. ridiculous! They tell you that they base their rates by what local law enforcement charges. This is pursuant to statute. Yet I called our local law enforcement and they stated that they use private towing companies. Circular reasoning at its best. Again. I really love CA! However I am sure that if you are using them through AAA or another private reason they obviously get the job done read more

Thank goodness for South side towing. Came to the recuse I made a call to AAA no response no ETA for 2 1/2 hours Thank you Southside towing came And assisting with the towing fast service. God sent us an Angel. thank you so much. Highly recommend their towing service. Thank you so much, Angel . read more

The circumstances behind my towing were less than fortunate, but I was happy with this company for towing my car without damaging it PLUS they were accommodating when it came to picking up my car. Staff were polite. I can't comment on price because it was an "involuntary" tow but, considering the situation, they provided a decent service. read more

Will at Southside towing was awesome. He was super patient with us when my car wouldn't start. He really made a bad situation much better than it could have been. Thank you, Will! read more

Horrible attitude these b*itches have! Called on a Friday to ask if I can get my belongings out of my car on a Saturday, and I was advised to call and make an appointment the day of. Never once was I told there would be a fee of $150 to do so on the weekend. Had that been mentioned the first time I called, I would have went during the week to avoid the fee. Called today (Sunday) spoke To someone who must hate their job, had no clue about the fee, cause again, THAT WAS NEVER MENTIONED. her exact words were "it's not my problem you got your car towed for your registration and it's not my problem you didn't take down the information you were given, everyone is made aware of the fee we charge to come get your belongings on the weekends, you can either pay the fee or come during normal business hour." First of all, that's none of your business and secondly, who cares about the car LOL. Asked for her name, she wasn't comfortable giving it out, whatever. Asked for a manage, she said I couldn't speak to one. ??? I understand there are fee's and certain policies but WHY BE RUDE????? She, who remains nameless could have took the time to apologize on her coworker's behalf and explain instead of talking over me. It's always the females who sit behind a blacked out window that have the most to say. Anyways, in case anyone else "doesn't take down the information they are given" there is a $150 fee to get your belongings out on the weekend! read more

Had an appointment that was scheduled by Southside and booked an Uber to pick up my vehicle but no one was there. Sat in the rain to wait for someone. Employees came and left multiple times but they said police calls had priority over my appointment. Say in the rain for an hour before someone "helped me" get my vehicle back read more

My car was towed, and I hat was a stressful situation for me was made much simpler. The owner is kind and helped me arrange disposal of my car. He truly went above and beyond to help me. read more

No payment plans just expected to have $500 dollars laying around. Towed my car 30 mins before I was able to officially get it safelisted in my community. Things need to change. Too many power trips after COVID. Ridiculous. read more

Had an unfortunate stall in Lake Forest and was just .25 away from a gas station. Rather than charge me the full cost of a tow, he said, it just wouldn't be ride and gave me a free tow to the gas staion where I was able to get sorted and on my way. While I hope I don't have to call a tow any time soon, if I did, I'd call this team! read more

Great service, I had Paul tow my vintage Mustang and he was on time and provided outstanding customer service. Thanks

Been using Southside towing for quite a while now! Always efficient, courteous, and QUICK! Their drivers are amazing, friendly, and professional! Their disbatch representatives are kind and seem to be on top of everything at all times! I've used quite a few tow companies before, but I will only be using Southside Towing from now on! -K read more

My car was towed yesterday evening and today when picking it up the workers could not have been nicer. They were extremely helpful and patient. It's sucks to have your car towed but knowing your dealing with quality people make it sting a little less. I would definitely recommend them to anyone in need read more

This review is specifically for the driver, Cameron, who was sent by AAA to tow my car after a car accident. He towed my car to an auto body shop and was extremely helpful in every way. I felt comfortable and at peace after such a traumatic event. His helpful, kind, energy really helped turned my morning around and he assisted from the moment he picked up my car to the moment he dropped it off and spoke with the auto repair shop to make sure me and my car was okay, and settled before leaving to his next pick up. That, in my opinion, is customer service and beyond. Thank you, Cameron, for being a bright light when I was in a traumatic headspace, and taking charge of the situation. I understand it is your job, but the kind of customer service you demonstrated was personally helpful to me. read more

Southside Towing has the nicest people under their employment. I parked my car somewhere I shouldn't have and ended getting up getting towed. It was completely my fault. When I went to go get my car from the impound lot, the gentlemen helping me were nothing but professional and kind. My car is old and is constantly having mechanical issues, so when I tried to take it home, it wouldn't start. Justin, in the office, helped me troubleshoot to try and figure out what the issue with my car was. I eventually decided to call AAA to have them take a look at the car. Justin and another employee (I wasn't able to get his name) offered me a cold water and allowed me to sit in their air conditioned office while I waited for AAA. The circumstances surrounding my car being impounded we're completely my fault. It's obviously not a fun situation to be in, but I am extremely grateful for Justin and the other gentleman in the office for helping me and being so kind throughout the entire process. read more

Dave at their Lake Forest location was professional. I suggest you call ahead of time to make sure someone is in their office before you go there. Due to COVID, they are running a tighter operation so sometimes the person manning the front desk will have to lock up and leave to tow a car. I waited 20 min, but all is good. I got my AMG that was in a reck out there no problem. read more

Southside Towing is nothing but a fantastic business. I got In bad wreck on the freeway and my 30ft trailer went flying across the freeway!(no body got hurt). I called up Southside Towing and they immediately hauled a completely wrecked enclosed trailer out of the bushes on the side of the freeway. This wasn't an easy task and I got other quotes from other places that where extremely pricey! Southside handled this at an extremely low price and I wasn't even present! They trusted me over the phone and made this massive problem a breeze. Call Southside for all your towing needs they will take care of you from start to finish. read more

These guys were awesome! They arrived in less than 20 minutes to tow the illegally parked truck that was in my assigned spot. Brian was extremely professional and very, VERY nice and friendly. It was raining, he was soaking wet, and he was still cheerful. He got the illegal truck out of a VERY tight parking spot, without touching the wall or car on either side of it, even though it was backed into the spot. He happily explained tricks of the trade on how they do the incredible feat of getting cars out without damage. I am very curious on how stuff works. Being female, I run into some men who just roll their eyes at me, and give me the short answer. So I was very appreciative that Brian did not do this to me. He also took pictures before moving the vehicle. So I imagine this is not a nice or easy job for these guys. I am POSITIVE most of the bad reviews for this company is because they are our official towing company for our complex. Brian, said he had just been to our complex the night before to tow another illegally parked vehicle. If you carefully read reviews you can CLEARLY see most of the bad reviews were people who parked illegally and got towed. Be an adult, own up to your mistakes, do NOT blame other people/companies who are just doing their job. Thank you so much for arriving so quickly! Thank you for doing a stressful job so professionally! Thank you for coming out in the rain to help me! Especially, thank you for dealing with the irate truck owner tomorrow! read more

We got Adam through AAA and he was outstanding; super helpful and kind. He called before arriving to say he was about 10 minutes from us, inquired about the problem, offered to jump the car first to save us from using one of our tows if it turned out to be unnecessary, and then ran the diagnostic codes for us so we'd have a sense of what was going on with the car before bringing it into the shop. I would recommend him---and by extension, Southside Towing---in a heartbeat for roadside assistance! read more

My car wouldn't start today so I had to get the one thing everyone hates getting... a TOW. Everyone's worst nightmare. But somehow I lucked out and got the coolest tow truck driver by this company. His name is Cameron Spenny. He made the whole process so much more enjoyable. He showed up quickly, was efficient, and was easy to talk to during the ride to my car repair shop. He was so nice and positive. This day would have been a lot worse if he wasn't there to help. I would highly recommend this company for any towing needs. And big shout out to Cameron. Thanks again! read more

Charlie is an amazing person! He helped me out as they were closing to tow my van that wouldn't start at the park. I was in a Tow Zone and my roadside assistance wasn't working for some reason! Either way, he didn't hesitate to jump in his truck and come to get my van. Great prices here and an incredibly knowledgeable manager. Thanks so much for the 5 star service, Charlie. I appreciate you. read more

Kudos to Charlie and Dave for assisting me when my truck was broken down on the 405. Charlie was fast and efficient in getting my truck to the repair shop. There rates are incredibly reasonable and Dave the owner even called me to see how I was doing once the tow had been completed. Best tow experience hands down! read more

Our RV's driver side tire blew out - our first. It was scary! Thankfully we were able to pull to the closest spot - right at the junction of 5 N and 405 Fwy. The next thing was to get assistance as safe and as soon as possible. OC PD connected us with Dave from Southside Towing in Costa Mesa CA. What a save! Dave contacted us , obtained the vital information to get to us safely and be as prepared to help us the most efficient way. Dave even arranged for a tire changeout out service for us! Dave's calm and professional assistance made us feel safe, allowed us to drive the RV back within the hour and also gave us additional tips. Southside Towing service is just like what their website says - they have the staff, commitment, expertise, tools, equipment and vehicles to help. Top that with an above and beyond customer service - you are in good hands! Need roadside assistance - Dave and Southside Towing is your team! read more

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Mike from south side towing really helped out as crazy drivers would not let up to let tow guy clear my car from the road. Thanks Mike. Felt nice to have someone know their job in such a frightening situation. Many people could have been hurt. read more

Amazing service! We got towed after parking in the wrong spot and this company was quick and professional. Very generous kind people.

Needed a tow to my service place, Sam was the driver who came. Fast and on time with text updates. He was friendly and quick to get my car on the truck. Best experience you could have getting your car towed, would recommend! read more

Southside Towing - Towing Near Me - Lake Forest, California

The worst service, price, and care. Could give negative stars. Dissatisfied to the max.