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    Southside Gardens

    5.0 (2 reviews)
    Open Open 24 hours

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    2 years ago

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    Nottingham Regional Rehab Center

    Nottingham Regional Rehab Center

    1.0(1 review)
    5.2 mi

    Not a good experience!!! After my sister had a stroke this year, this was the 2nd facility she was…read moretransferred to after experiencing horrible service and catching COVID 19 virus at the first facility (Colonial Nursing Home). She was sent to Nottingham because it was the facility that accepted COVID patients. My sister bounced back and forth between the hospital and facilities and my family and I are horrified by the lack of care, number 1 and number 2, the lack of professionalism. Im sorry to say that I was almost more relieved when my sister did have to return to the hospital for further care! This experience is a first for my family and has been a total NIGHTMARE!! Once we found out that my sister would be released to Nottingham, my family and I decided to call the facility to find out what to expect prior to my sisters arrival. After the horrible service we received from the first facility, , we learned to start asking more questions. I was told by a student staff member who does a great job answering the phone MOST TIMES (I won't say any names), (1) that we'd receive regular weekly video calls with our family member. (2) Each room would have a phone so we could stay in contact with our family member... along with some other broken promises. NONE OF IT HAPPENED!! My family was trying to quaterback all of this from the state of Texas unfortunately. I know that the home health care industry is generally a "lazy" industry, but COVID made it much easier for these nursing home employees to get away with this extreme foul behavior that they would never allow nor want for their own family. The process of having a member of your family needing a nursing home is ALREADY stressful enough, along with managing the medical issues that plagues your loved one. I would call to talk to my sister and would either be hung up on, no one answered the facilities phone, or they would lie to you to get you off the phone saying they would "get someone to help". I literally called this facility twice a day for 5 days -ON PURPOSE- and never got to speak to my sister. The last day of those 5 days, the nurse that answered the phone basically told me my sister "didn't want to talk to me"! THIS was the day I started really focusing my efforts on GETTING MY SISTER THE HELL OUT OF THIS PLACE... AND STATE FOR THAT MATTER!! I cant tell you what was going on in the facility, but if I have to assume that it was anything like what my family and I experienced over the past 6 mos (4 mos at Nottingham Rehab Facility) then I'm sure my guess would be that my sister received the below minimum required care in this place. The final straw for my family and I were the "alleged" sexual misbehavior towards my sister. Once we made a plan and decided to get my sister home, I called the facility THREE (3) weeks in advance to ask them to help us come up with a plan. I asked them for a medication supply, some medical equipment and any notes they could provide for us while we takeover providing care for my sister. I had to end up going to the director of nursing to get help with that (and that's ALL I'll say about that). I was told to speak with the facilities social worker and nurse practitioner (won't mention those names). The social worker was supposed to help us order necessary equipment that would assist us in caring for my sister in the meantime. The nurse practitioner agreed to call in her supply of medicines. I was initially told the equipment would be coming in a few days (this was week 1 of 3). Week 2 and 3 comes and the equipment NEVER came. I checked each week to get an updated status because I needed to gauge what type of vehicle would be required to carry out the transfer of my sister, her things and this equipment. The Friday before I was scheduled to pick my sister up, I was called by the social worker and told the equipment COULDN'T be delivered due to medicaid rules that states Medicaid ONLY sends out ordered equipment ONLY AFTER the patient is discharged. AND that one of the most needed items wouldn't be coming AT ALL. They told me that they could provide us with the wheelchair she's been using to send home with her to remedy the issue. I GUESS WE HAVE NO CHOICE AT THIS POINT.

    Southside Gardens - retirement_homes - Updated May 2026

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