Cancel

Search

Southside Electric Cooperative - Eastern District

1.0 (1 review)
Closed 8:00 am - 5:00 pm

Book a consultation

You can now request information from this business directly from Yelp

Southside Electric Cooperative - Eastern District Photos

More like Southside Electric Cooperative - Eastern District

Recommended Reviews - Southside Electric Cooperative - Eastern District

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Ask the Community - Southside Electric Cooperative - Eastern District

Verify this business for free

Get access to customer & competitor insights.

Verify this business

Michael & Son - Richmond

Michael & Son - Richmond

(277 reviews)

The Diamond

I have used this service at least once a year for the past 6+ years. Their service is pricey but…read morethe agents are usually knowledgeable and respectful. So why the low rating? Well there have been two visits that were unsatisfactory in a major way. Both were for servicing my furnaces ( I have two). The first one they said I needed a part, they were ordering it and would come back to fix the furnace. They NEVER came back and every call over the course of 2 years never got anything other than "we will leave a message" for someone whose title sounded more official. They never fixed it to this day. Why did I continue with them? They are easier to get appointments with that don't put you several weeks out and the services for my generator have gone great even when a part was needed. Fast forward to yesterday. I had a tech come just for my tune up ( I usually do winter and summer to make sure I'm ready for the season changes). They look at the furnaces to see if everything is good and they vacuum things out. It is a good price for that service. Yesterday, my adult daughter was home for the tech visit ( I was home but in a class). The tech let my daughter know that he accidentally dislodged the wire to inducer motor and shorted out the control board. He stated that the furnace was still heating but the blower would be on continuously. He said he would be back the next day to fix it once he ordered the part. The house was still warm and seemingly putting out heat at that time. During the night, ai noticed it got colder. At 5:50am, I went to check the thermostat at it read 55 degrees! I immediately went to turn it up and saw that it was set for our usual 72 degrees. THE FURNACE IS NOW BROKEN! I call Micheal and Sons at 6:00am and talked to an agent who has started the "I will send a message" speech. I am not ok! My furnace was working fine and now we are not a priority to fix what they broke. I will begin calling every hour to try and speak with one of those "gonna make it right" supervisors that I have never spoken to. If they keep their word and come fix what they broke today, I will post to relay that. For now, I am freezingly disgruntled!... UPDATE After 4 calls and 3 transfers, I finally was allowed to speak with a supervisor! He finally understood that I was not complaining that the tech accidentally broke a part but that I needed him to know that the furnace would only blow cold air ( tech thought it would keep warming the house). I needed him to know it was now urgent and they finally got it! The same tech ( who was always polite) returned with the part and was able to set things back in order! The thermostat read 61 inside the house at 3:00 in the afternoon when we entered. So I increased their stars by one. Not a reflection on the tech but on the persons who take the calls. The tech gets 5 stars for his honesty and follow through.

We were going to use them to get a pair of shutoff valves and a frostfree hydrant replaced, with…read moreeasy access to everything, and they quoted us $1600. Absolutely not; we don't have that kind of money, and certainly not for something like this. We didn't actually end up using them, so I can't say how their service actually compares to anyone else; but they are apparently wildly expensive. Would not recommend.

Southside Electric Cooperative - Eastern District - electricitysuppliers - Updated May 2026

Loading...
Loading...
Loading...