Speaking from experience, the customer service part of it isn't that good. There is a disconnect in…read morecommunication between the hospital, St. Vincent's where the procedures/surgery takes place and the Cancer Specialist office where the doctors, nurses and medical schedulers are. There is no communication between the two places where there should be because if no one can communicate with the other, that could mean that someone may die if proper communication is not made! There's got to be a better system in place for communication so everyone knows what is happening with the patient and everyone will know what care the patient is receiving. It would save a lot of time and energy in having to repeat why the patient or care taker is calling if the hospital and doctor's office can communicate!

I called to reschedule my appointment due to car repairs. My appointment was scheduled for 10:45…read moreand I called at 10:54am the day before and was asked to pay. $25.00 fee. Which I was advised that it's posted which is great but this seems to definitely be a money move for this practice! I will attend my appointment but definitely looking for another provider. The doctor is great but I would be careful before booking as a new patient, this is my second appointment. 25.00 fee for 15 minute reschedule is unacceptable!

I wouldn't usually review a medical office, but my experience today was so great I just had to! I…read moremet with Dr. Patel last week and he seemed confident and informed. He promptly scheduled me for an infusion this week and that's what I had today. There is plenty of parking, a large lobby, and even a vending machine for snacks if your infusion takes a while like mine did! Let me preface I have a horrible fear of needles, so this kind of place is a nightmare for me. When I told the nurses and the people who draw blood, they were so quick to make me as comfortable as possible. Kris, the nurse manager, was able to find a vein in my baby sized veins. She was so patient, kind, and compassionate. I get anxiety about being a burden since I can be difficult, but she didn't make me feel that way for a second. Another honorable mention is the nurse I had, Jasmine, who was so attentive and supportive. She explained things very thoroughly and made me feel confident in the treatment I was getting. I couldn't have asked for a better nurse. Overall, if you come here, be assured you'll have some great care with professionals who lead with compassion and patience. No one wants to go to a cancer center, but the nurses and doctors change that once you meet them.

DO NOT USE Dr. Vance. He told my husband his cancer had spread to the right side of his throat on…read morethe second appointment and hadn't even done a biopsy so he was totally lying. He did not come prepared to the appointment. He sat there and started reading through stuff and typing on his computer. What a total waste of our time and a farce of a doctor. He's out for the money!!!! Because of his disgusting lying we will never go to this facility or recommend it to anyone!!!! We went to MD Anderson.

I absolutely love the care I get at the Mayo Clinic. I see Dr. Shearer and she is the most pleasant…read moreDr I've ever encountered in my life. She is very thorough and I love that they work with the Mayo Clinic so you get top-notch care on every aspect of your health I've never sat more than 15 minutes in the waiting area. And when you get to check out, they are super helpful and help you set up your next appointment. I know there could be a waiting list to get in the Mayo Clinic primary care, but I highly suggest getting on that waiting list because it's the best type of car I've ever had in my entire life

This is my first time here and the facility is so nice and clean and bright. There's comfortable…read moreseating in the waiting room in the minute. I walked in. I was able to check in for my appointment for a blood draw to be followed by an x-ray. I didn't get to sit three minutes and I was called for the blood draw lol. I was not by such a lovely woman who listened when I said I bruise easily and used a butterfly draw to make it easier. Just a prick. Seamless and quick then I walked out to check in for the x-ray where the experience was similar. I hope I can come to this facility again for some future things like mammograms, x-rays, and bloodwork. I would like to permanently break up with Labcorp. Employees here have all been free, friendly and helpful. The quality of care so far has been excellent.

Dr. Sharma at New Life Surgical seems to really know his stuff. I recently attended one of his…read moreinformational seminars for bariatric surgery weight loss; which impressed me. I made an appointment for an initial consultation with him and went to that yesterday. He's a really nice guy and has long history of successful surgical experience. But unfortunately my insurance Florida Blue doesn't cover any sort of weight loss and I don't have the money to pay out of pocket, so my bariatric weight loss dreams ended there until I get a better insurance plan. Dr. Sharma was very kind and handled explaining things to me about insurance and giving me out of pocket estimate. If I ever do get better insurance that covers a bariatric sleeve I'll be using Dr. Sharma for it.

Dr. Sharma is a Godsend. I honestly believe he has saved my life. I was suffering from debilitating…read moreGERD and could barely eat or sleep. My weight had plummeted drastically to the point where I was skin and bones. My gastroenterologist kept telling me to take Pepsid but did nothing to address the root issue, which was a hiatal hernia. After several endoscopy sessions confirming the presence of a hernia he chose to just monitor the situation. I only wish I had found Dr. Sharma sooner. He took the time to listen to my symptoms, order the right tests and personally did my endoscopy. He discovered my hernia was much larger than my gastro initially relayed and I was scheduled for surgery soon after. His skill as a robotic surgeon is unparalleled. I did not have to take any pain meds post op at all and the incisions healed extremely well. What a blessing not to have any complications, something that speaks to Dr. Sharma's level of competence and experience. I am truly thankful and will be forever grateful for him and the standard of care he and his staff have shown to me. He has indeed given me a new life. I should also mention his facilities are spotless and state of the art. That in addition to the sweet and caring staff has always put me at ease. I couldn't recommend Dr. Sharma and New Life Surgical more for anyone who is suffering from any gastro related problem that requires surgery.

I can never say enough about this Hospital and the care I got!From ICU to physical therapy. Every…read moreone was a 10 ! I have never been in a Hospital like this one Food included! I had a 91/2 surgery and Dr Zui you and your team have saved my life!! Thank you so so very much and may God Bless each of you!! My life is forever changed. God is so very good!!

Trash ass hospital, whole experience was horrible. And they have this fire alarm constantly beeping…read moreand a won't turn it off. I wish I'm getting sick of of the load beeping. And No help maybe they need more staff.

This is a medical care review for health insurance. United Healthcare is health insurance and Optum…read moreis their OTC division. The type of care is none. They don't care. Both the type and quality of care are both subpar on their over the counter benefit. They use their division called Optum to do this.This company has absolutely horrible customer. You're on hold and get cut off, so you have to call again. You're transferred to the incorrect department and they have zero concern for the quality of the medications they ship. I received gummie supplements that were liquid because they were on a FedEx truck in 100 degree weather. They re-sent them and the same result; shipped in a cardboard box, no packing & melted from being in a hot FedEx truck. I just used my quarterly supplement to order more OTC items. All of the items are compromised due to molecular breakdown from being stored on a 100+ degree FedEx truck and all of the bottles say to store at room temperature which is 68-77F or 20-25C. I spent 4 hours on the phone being transferred and cut off. None of these medications are still at full potentcy. They don't know what they can do because they are not packed at the facilities where people answer phones. My OTC benefit was completely wasted and they refused to refund it. This is one division of United Healthcare to completely avoid.

united healthcare as a whole - they recently made us providers change our passwords to the websites…read morethat we use to get claim status and eligiblity and there were 2 websites to do 2 different things - one was to check claim status and the other is to check eligibility - we use to have just one website where we could do both - most insurances have only 1 website - uhc is in massive chaos! no one there can help us to reset our passwords or to tell us where to go to now get eligibility - if you are going to own a large insurance company - by all means have someone who first of all speaks english and understands english - and have some one who know what you are talking about and can help! above all, have someone to simply answer the freaking phone and not disconnect people that deserve to be able to see their claims filed to you for your members that we treated. your system sucks really badly! i would never recommend your insurance to anyone! uhc ceo - get us one website to use and get staff that will not only answer the phone but can assist. your system sucks! just awful!

My mother was admitted to this facility for rehab after her surgery and they were not following the…read moredoctors orders in terms of number of therapy sessions per day, they weren't bringing her ice as the doctor ordered, they weren't elevating her leg and she only got one bath per week, when the doctor said it should be three times/week. Also, the phone system often didn't work and they were leaving her on her own to try to make it to the toilet, when she was just three days from the surgery. I'm giving them two stars, instead of 1, or zero, because when we requested the assistance, she got it. My mom also thought the therapists were nice. So, as long as you can stay on them to properly assist you, you will fare OK, but if you can't monitor them, or if your loved one can't assert themselves, I'm not sure they'll get the care you expect. My Mom's doctor said he will not be recommending this facility to his patients anymore after my Mom answered his questions.

This place is not worth the money you're about to gift away. Called the hotline to discuss the a…read moreterrible priapism situation and he acted like it wasn't his problem. His words of encouragement were the me to get on the bike and try again. He completely downplayed the pain that I went through and made the sly remark that it did not matter because I had already paid for the medication. That's such a slimy used car salesman response. I only received one call three days after the purchase. Since then, radio silence. They feel like they do not have to deal with me because all sales are final. That's not the proper way to do business. They don't believe in their own product, why should you? Fun fact, in less than two months, they've had one salesman and another EMT quit that place. People just don't walk away from good jobs.