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    Southpark Storage

    5.0 (1 review)
    Closed 9:00 am - 6:00 pm

    Services - Southpark Storage

    Truck rental

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    3 years ago

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    Penske

    Penske

    (3 reviews)

    We've never used Penske before. I dealt with Blake McClellan, and he walked me through the entire…read moreprocess. His customer service skills were impeccable, thorough, and I'll definitely use Penske again and recommend them highly. It became quickly obvious that Blake had a rare passion for his job and customer service excellence. The cost compared to others was not only competitive but actually beat many we considered. Having 40 years of executive-level management expertise, I would have hired and promoted this young man to coach and lead my team of 900 associates and a budget of $45M, any day of the week.

    To put it simply I've never used Penske before, but during a recent move their prices were too good…read moreto pass up. Unfortunately now I know why...the service is terrible. I was scheduled to pick up my truck at 10 am only to be called 20 minutes before to tell me it wouldn't be ready until noon...ok no problem. When I arrived at noon I was told the truck still wasn't there and wouldn't be for another 1-2 hours! They said they tried to call (they most certainly did not) but that they would give me $20 off on my rental. So while I sat for the next hour we decided to fill out all of my paperwork when they informed me that I did not reserve furniture covers even though my email form them showed I had. After realizing I had proof they simply informed me they didn't have any to rent to me and offered to sell me bubble wrap...gee thanks! After this hassle the truck finally arrived and I was told the truck was full of fuel and to return it as such or be charged $8 a gallon!...when I got in the truck it was no where near full and I had to go back inside and force an employee to come recheck the truck gauges to make sure I wasn't screwed even more! LONG STORY SHORT: GO SOMEWHERE ELSE. I guess you get what you pay for.

    Southpark Storage - selfstorage - Updated May 2026

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