HORRIBLE DISHONEST THIEVES!! Had two items that were picked up from an auction house, and only one…read morearrived! If I could give no stars... Tracking software sucked and never updated correctly until the last day, and no one ever returned our calls or tried to resolve the issue with us. Two brothers running the business, one delivered our one item and the other supposedly would call to work on finding our 'lost' item. Of course, we haven't heard a word.

Moving company delivered my furniture broken/damaged and missing. It has been 4 months with no…read moreresolution. This is the invoice from Joe (moving company), "Pickup in Rochester NY on 9/23. All inclusive price no additional fees will incur unless if we have to store for more than 3 months. The price of $3100 includes all loading and loading at pickup and final delivery location. Shrink wrap and blankets for everything that needs it. All tolls, fees, taxes, labor and surcharges included. Up to 3 months of storage will be included at no additional fees. ($150 a month or partial month after 3 months will apply) this invoice is for the 50% deposit the remaining balance will be due upon arrival at final delivery location. Cargo insurance is included at $50,000 at no additional fees." My furniture was stored for 3 months, on December 14th he delivered my furnature to my new residence in Lexington South Carolina. Upon delivery We noted damage and warping to my new dining room table, cracked dining room table chair legs on 4 chairs with multiple chip marks, my living room sofa furnature was wore through on the sides, master bedroom nightstands (2) scratched, dresser chipped and scratched, bed #2 footboard cracked, nightstand scratched, bed #3 scraped, dresser scraped, bed #4 headboard completely broken, electric fireplace top chipped and dented. We also had missing items that he never delivered, Samsung surround sound tv system, professional moving dolly and PlayStation 4 system. Upon delivery I asked Joe about the damages and missing items. He stated to me "that is what the insurance is for, he said to send him an email with all the damage photos." I sent the email and he didn't respond. So I called him and he said "he haven't received anything it was a corrupt email so I sent it again and he said he had received it. He also said that the insurance will process the claim within 30 days." We are now on day 120. I have email, text message and phone call correspondence with Joe from the time of delivery. Seems like there is always some kind of excuse with the claim not being processed. Now Joe does not respond to email, phone calls nor text messages reguarding the claim. He is ignoring me now.