We had marble countertops installed in two of our downstairs bathrooms and these people were fine to deal with until the installation.
First of all, the installers marked up our walls while installing the countertops. That is not unusual, based on past installations, this happens. The installers did not want to remove two of the fixtures from the old countertops or caulk around their countertops. We called their manager to ask if this is something they do and he said yes they should do it. After calling the manager, the installers got mad and marked up our walls with their caulk. We have dark brown walls but these people used bright white caulk (not clear caulk) which made it obvious where they decided to wipe their hands on our walls and all their crooked lines. I have pictures of their work. In addition, they did not save all the parts of the old fixtures that we had requested they save to be reused by us. We spent hours later trying to buy the right size plumbing to replace what they had carelessly thrown away.
In addition, we found out later that Southern Stone had not properly caulked/grouted the sinks to the countertops so they leaked below underneath into cabinets.
We had also brought our new fixtures (which were the same as the old fixtures) with us when we ordered the marble so they would have the proper cut out dimensions for the fixtures and cut the marble accordingly, which did not happen. Because of this, we also had to hire plumbers they recommended who said we would have to recut the marble or use different fixtures. We did neither of their recommendations and did the work ourselves. We had to live with no running water for a few weeks until we got the parts for the sinks. Their caulking had to be scraped off and the walls repainted. Again, I wish I could post the pictures of their work for you.
We will be using Hoover Custom Tops in Kinston NC to install kitchen and laundry room countertops next month. read more
