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    Atlantic Stoneworks

    5.0 (1 review)
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    Services - Atlantic Stoneworks

    Countertop installation

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    4 years ago

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    Southern Stone

    Southern Stone

    (1 review)

    We had marble countertops installed in two of our downstairs bathrooms and these people were fine…read moreto deal with until the installation. First of all, the installers marked up our walls while installing the countertops. That is not unusual, based on past installations, this happens. The installers did not want to remove two of the fixtures from the old countertops or caulk around their countertops. We called their manager to ask if this is something they do and he said yes they should do it. After calling the manager, the installers got mad and marked up our walls with their caulk. We have dark brown walls but these people used bright white caulk (not clear caulk) which made it obvious where they decided to wipe their hands on our walls and all their crooked lines. I have pictures of their work. In addition, they did not save all the parts of the old fixtures that we had requested they save to be reused by us. We spent hours later trying to buy the right size plumbing to replace what they had carelessly thrown away. In addition, we found out later that Southern Stone had not properly caulked/grouted the sinks to the countertops so they leaked below underneath into cabinets. We had also brought our new fixtures (which were the same as the old fixtures) with us when we ordered the marble so they would have the proper cut out dimensions for the fixtures and cut the marble accordingly, which did not happen. Because of this, we also had to hire plumbers they recommended who said we would have to recut the marble or use different fixtures. We did neither of their recommendations and did the work ourselves. We had to live with no running water for a few weeks until we got the parts for the sinks. Their caulking had to be scraped off and the walls repainted. Again, I wish I could post the pictures of their work for you. We will be using Hoover Custom Tops in Kinston NC to install kitchen and laundry room countertops next month.

    East Coast Granite of Wilmington - Jacksonville - Example installations

    East Coast Granite of Wilmington - Jacksonville

    (4 reviews)

    Easy to use and well-trained staff who know what they are doing. They are very careful to get your…read moreinstallation right and may make a couple of visits to your project location to double-check measurements. We are very happy with the results that look like they belong and were always part of the well-installed design. Our main drawback was in details about how they organize themselves. For example, they never told us, nor did any of their paperwork indicate that you have to come in and authorize the installation after you made the purchase, and they had come out to measure, and you signed stuff then, too. So we kept calling and calling about when the installation was going to happen, and they could never give us a date. We had to come in to learn that they had not scheduled us because they wanted us to come in and sign more paperwork. Only none of the people we talked to seemed to think they needed to share that. The phone number on the top of the form is to another location where they don't pass information along to this location. One guy was bragging about how he had been there for years and knew all their processes inside and out, but he had never noticed the phone number on the top of the form he uses every day was wrong. The showroom has lots of examples, but it feels sparse because the space is really too big for the displays they have on hand. In the end, we were very happy with the installation, and the quality of work was great, but the sales process has a lot of bugs and bad processes that are easily fixed if anyone took the time to care about it. I'm sure they lose sales for a lack of clear directions straightforward paperwork, and it really should all be available online. There is no reason to make us drive into the store anymore.

    Originally had planned on putting Laminate in our house which is becoming a rental. Had it…read morescheduled with Lowe's and they were very unresponsive with getting someone out to complete the measurement done. In a panic started looking for other options, happened to stumble across this place and went in and talked to Loren. He was very upfront and educated me on what product would be best for a rental even though it wasn't the most expensive option. He even pointed us to a color option that would look great with our kitchen. He came out the following day and conducted the initial measurement. From the time I walked into the store until installation it was about 2 weeks. This was very fast and Loren is very responsive. We now have Granite counter tops that look great and weren't much more expensive than the Laminate quote from Lowe's. Highly recommend this place and would definitely do business with Loren again!

    Atlantic Stoneworks - countertopinstall - Updated May 2026

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