Nice counter staff even though they didn't have my part. Referred me to a business that did. Thanks…read moreguys!

last week I dropped off a lawnmower for servicing, replacement of two cables and possibly two front…read moredrive wheels, paying around 185.00 when picking it up. I decided to replace the wheels myself. after getting it home, I started it up to test it and when I turned it after going approximately 20 feet the front wheel came off. When I called back in the next day, Saturday, the technician that I spoke with said he would have the service manager call me after the holiday. Upon calling me back, listening to my issue he flippantly stated that accidents happen and don't know what I wanted him to do about the problem. I guess because I am not a big customer of theirs it didn't matter. will not be using or recommending them to anybody going forward. he could not wrap his head around someone paying them money for a service having to use their own tools to fix something that was not agreed to be worked on. Poor customer service!!

Rippeon is a great name because once you walk in the door they are gonna be rippeon you a new…read moreAhole. I think the mechanics in this place all hail from the most Western Part of WV, where they get educated by Bill Dance and the total IQ is 45 divided by everyone in town. This is the second time in 2 years I've used these idiots for servicing my mowers. My first experience they installed a new baffle on my mower with a bolt and didn't even bother to weld it like the other side, got ripped off for $1800. So now every 15hours I have the joy of shutting the mower down and re-tightening the baffles under my mower in mid-mow. Second and last experience brought in 2 mowers both with their own issues. They were so focused on ripping me off for blade sharpenings, battery, fluid replacements, and topping off the fluids to actually fix the real issue. The one mower wasn't currently running and had an issue engaging the PTO and I said "I just want a working mower again" to the service tech but I guess I should've been more specific and said "I want to have a fully functioning mower again" because they threw on a new wire harness got it to start up, but never corrected the PTO issue...... wow $2400 later and now I have a mower that runs but doesn't actually cut grass. Save yourself the headache and money and take it ANYWHERE else (even skeeter your gross Pervy neighbor)

I have been doing business with the Rippeon family since the 80's, started with David, (dad), have…read moreworked with all of his sons as well, and have only great things to say! This family not only takes great care of their paying customers, but is committed to helping the community. I HIGHLY recommend their business. Brent Rutley President, Just This Side of Paradise Farms Wholesale

I don't get it, you think a small business would be polite on the phone to try and get customers. I…read morefelt like I was bothering this woman at work. I had questions about pricing and she seemed annoyed. She didn't even say goodbye, just hung up the phone. I will not be doing business with this place. There are plenty of other places I can take my lawnmower to. If it was an owner I spoke with thats a shame but if its an employee?? Then you just cost your boss business.

OMG...how wonderful this place it. I called on a recommendation from another Mt. airy resident to…read moreget my snowblower fixed. As i was talking to the girl she said do you want us to pick it up...(what..pick it up!!!!..no way) YESSSSS.. i was never so happy to hear those words!..and it would have been same day if i had heard the phone ring. They picked up my snowblower 2 days before a snow storm is supposd to blow in and it was fixed the SAME DAY and DROPPED OFF. I love this place!!! Great service!! thank you guys!!

Was given a price for a mower and told 5 days later they weren't up to date on pricing and now that…read moremower is $1100 more.

They've had my mower for a month and still can't give me an estimate when it will be repaired. They…read morehave one repair person in Hagerstown and are too cheap to hire more even on a temporary basis. It's not surprising that they are NOT BBB accredited. Avoid them at all costs.

I bought a Mahindra tractor early this year and I was skeptical about this place and Mahindra…read morebrand, but the purchase and service is been very good, sales man Bill was really honest and helped me get the answer to all my questions and I also talked to the owner Dan and I felt like I asked too much, but I was done searching and ready to buy. I heard negative things about Mahindra on YouTube, but the price difference,machine power and other things make people buy Mahindra So far my 1533 tractor has 130 hours and a couple of small issues were covered by the warranty. Mark is the mechanic that has serviced my tractor and he is a great mechanic and hard working man I have no complaints and just thankful with DW OGG .

I drove over an hour yesterday to get parts for a tedder I purchased there years ago. Cory in…read moreparts was very professional and respectful. "Denny" walks up as I'm asking to see a parts detail and I asked if they knew how the assembly came apart. Denny explained that the bolts had to be loose for the problem to occur. I explained the bolts were not loose and that seemed to aggravate him. I'm 68 years old and have worked on farm /heavy construction equipment since I was a teenager. I have owned my own Custom Home Construction Company since 1979 having hundreds of clients and dozens of employees. I have never experienced such a situation and would have terminated any employee that acted this way! Denny seemed to be getting more aggravated and scowling at me in a very aggressive way. I was speechless for a moment. I asked if I had said or done anything to make him upset and I said "I apologize if I said something to offend you". He once again sternly stated "I've told you the same thing three times!" I don't know if he was having a bad day or what, but there was no excuse for his arrogance and demeaning behavior. As a result, I decided to go to another dealer and will not recommend this dealership to my farming community here in Northern Virginia.

Recently purchased a Zero Turn Bob Cat from the Bristow shop. The machine is a BEAST!! So happy…read morewith the performance, and from what I can see, maintenance should be very easy. The sales rep, Ashleigh Braley, was very helpful, professional, and not pushy at all. She never pretended to know an answer to my questions if she didn't know the correct one and would ask one of the mechanics for a clearer explanation if needed. The machine cuts like a dream, "professional" looking cut, handles very well, and the time it takes to do the lawn, about 3 acres, is half what it was with a 60 inch belly mower. Tim F.

Exceeded expectations several times over the years. If tractor problem is beyond my fixing they…read morewill come get it, fix it, clean it up and bring it back quickly at a decent price. I doubt there is anyone else like them! I live in Winchester!