TL/DR: $20,000+ resulted in more leaks than I started with, over 90 emails and several phone calls…read moreto get work done, interior work never started, roofers left and mess and broken equipment laying around. Roofers broke a/c and electrical outlets. Billing was slow to take payment. Owner was responsive but still didn't get the whole job finished.
Where to start with this company. I contacted this company to do a new roof, repair my chimney and do some interior cleaning, drywall work and repainting in mid-February. The estimation and sales process was pretty smooth, though it took multiple emails and phone calls to get an estimate on the interior work. I selected Capital City Roofing because they have the best workmanship warranty around. I now know why.
I guess the first red flag should have been when the salesman showed up during the roof install around 10:30 AM and told me the crew should be done in one day. This was after giving me an initial 2-and-a-half-day installation time. I have a very large house, with lots of peaks and valleys, tons of ridge vent space and more, so two and a half days seemed more than reasonable. The roofing crew was done by 8 PM that night, but they left my yard a mess, they left equipment in the driveway with a flat tire, they left supplies in my parking area and the exterior cameras showed very little effort to keep "broom to ground daily" as their contract specified. This led to me to start looking around. I noticed roofing nails in my yard, driveway, neighbors yard, in my air conditioning condenser unit, on my sidewalk and in my garden. Then I started to see that they left pieces of Styrofoam and roof backing plastic all over my yard, as my dog started chewing on it. I noticed busted electrical outlets on the exterior of my house that they used. That drove me to go into the attic and see what it looked like. The exhaust from my air conditioning evaporator unit had been completely disconnected from the unit and was hanging freely from the roof. They sent someone to fix that, but the fix violated building code and disconnected the flue exhaust completely from the ac unit.
During the following rain, I had 4 leaks in my attic. Two at the chimney, one at the ac exhaust and one at the plumbing exhaust. The only leak that existed prior to the new roof install, was one at the chimney.
I contacted the salesman, he came out and looked around and was very apathetic. Constantly used terms such as "these things happen," "no one is perfect," and "we've just been really busy these past few weeks". He reluctantly cleaned some of the nails and Styrofoam out of the yard, but I still picked up 73 nails later that week, to include over 20 in the a/c units. During the chimney repair, the workers left more equipment (to include broken equipment that was a safety hazard) and trash in the yard and they knocked the "repair" of the ac exhaust around, causing it to leak during the next rain. This was approximately 6 weeks into the whole process and I still hadn't heard anything about the interior repairs.
After several emails and two phone calls, the salesman and owner finally came out and did a look around. The owner ensured me that after his walk-through there would be no more leaks and that he would get his "best guy" out for the interior work. That was around May 21st. I still have leaks around the AC exhaust and my interior work still isn't done. They did get the rest of the leaks resolved. I've given up on those other two parts getting done by them. This wasn't a small paycheck, this was a $20,000+ job. After 20 grand, there shouldn't be so many issues and when there are issues, it shouldn't take dozens of emails and phone calls for resolution. Someone qualified and licensed should have come out and did an "eyes-on" inspection of roof, yard and attic at the first sign of so many issues.
Just imagine all the disabled and elderly people that cannot go into their attics to follow behind this company? Think about all the folks that don't have the experience to know what to look for after a job of this size that will be shafted 8 or 9 years down the road? Sloppy workmanship, low professionalism, and clearly just in a hurry to get to the next job site. Even after 90 emails to the salesman, owner, and billing, I still had to make a phone call and send extra emails just to get them to even run the payment so I could be done with them.
The only reason I gave them two stars was for their attempt to come out and fix/repair issues. It took multiple emails and phone calls to get them out the second and third times. I pretty much gave up after that.
