This is an absolute rant and before everyone says "I've never had a bad experience with her" please keep it to yourself. So my husband was the person that came forward about Dr. Kate being a complete unprofessional human being at southern pediatric dentistry about a month ago, and how she mom shamed me. Well, I continued to go through with a treatment plan because face it, it's about my son's mouth and being civil. So, the office has my email, address, and phone number. My son had an appointment today to fill 2 cavities and I couldn't remember if it was 9am or 9:25 so I called, the receptionist said your sons account is closed. I'm like what? I haven't missed appointments. The receptionist said Dr.Kate closed your account due to your Facebook rant. Excuse me WHAT?! So my husband had to call out of work, yall had my info this entire time to not let me know my account was closed?! So if I didn't call over the time, me and my son would have went up there for them to be snooty and say your not being seen?! So, Dr. Kate got her feelings hurt over my rant and totally disregarded my son's medical needs . The receptionist told me well you know it's just really bad for business, and I'm like this is going to be really bad for your business. If a parent is willing to be civil for the child like I was, then the professional dentist should be able to be civil for the child!
And before anyone says why didn't you just find another dentist after your feelings got hurt. Well, trying to find a dentist that is accepting new patients, one that takes Medicaid, and in a timely manner is close to impossible in Anderson.
So yes that's why I just wiped my feelings off and chose to be civil for my child, why couldn't Dr. Kate? She's in a customer service based career, not everyone is going to love her but to take it out on a 6 year old is beyond me. read more