Went for a new dog harness. Huge selection! Variety of…read moreprice points. Purchased. Alas...wrong size..too big so return to Pet Smart to exchange... Hassle free exchange. Sales associate very helpful in selecting a better fitting harness. Even up exchange was a breeze. Past experience at this Pet Smart GROOMING in store has always been pleasant. On line appointments. Groomed correctly on my Shih Tzu. Always ready on time for pickup. Highly recommended.

I was interested in possibly adopting a kitten for my granddaughter but wanted to see how she…read moreinteracted with one of the kittens . I was told by someone up front that we had to do some paperwork in order to handle the kitten, but we weren't under any commitments . When we returned to the enclosure to do that another girl said we could only do it if we were committed to the adoption . It's ridiculous that we could not even see or interact with the kitten unless we adopted it . How are you supposed to know if they are the right fit . Totally ridiculous

I come here often and treat the staff like a friendly neighborhood store. Only a few give it back…read more They have to be some of the rudest employees. One in particular, Ava, I have always gone out of my way to be kind because retail can be a harsh work place. I've worked it, but I treated people kindly no matter what. That's customer service. She has been so unkind and rude a few different times. I have spent a lot of money there and even that shouldn't matter. She makes the snarkiest comments and is never professional with such a know it all attitude. I truly feel like they could use a lesson in customer service. There is another girl who works there also who is pretty much the same way. I just avoid her all together. It really sucks that this location is so close but I will not be back. The one on New Circle has such a better crew and I will definitely make the drive. Get it together!!

This place sucks, the staff don't care and act like you're stupid when you ask a question. I came…read morein to buy a fish I know a lot about and have had them for years but they refuse to sell to me, because they said a 29 gal isn't big enough for one fish and needs a 45 gal to live and it took forever to get someone to the back to help it just seems like no one really cares and just want to talk all day when I was leaving all of them was in the office talking it's ridiculous. I do not recommend this place at all just go to petsmart it's better and the people are better.

Always has the variety of dog food I need. Great accessories too! Convenient location next to…read moreKrogers. Staff is cheerful and helpful.

One may think a pet store is a pet store, but that isn't the case with this one. They have a great…read morerewards program. My little fur babies are spoiled rotten. They require a specific brand of food (Nitro). This place carries it and usually has great deals on it. Also after 10 bags of purchased you get a free bag. FREE BAG! That is a $30-$60 savings depending on the lbs and the flavor my lil spoiled demon dogs wish to have that week. I LOVE IT! I will always go here and get my puppy foods. They also carry birds, lizards and fish. You think of anything you need for any type of pet, they have it. If you are in the area of Nich road and have a moment or two to kill, hop on in here and see what all they have. The isles are usually clean. They have a cool clearance section and they also have the most friendliest workers I have encountered. Great place.

I don't understand why so many people have left nasty reviews of this store and the couple that own…read moreit. They are two of the most knowledgeable and caring individuals in this business. Yes, they do not left people come in and browse the store, due to being immunocompromised from cancer treatments. Be compassionate, empathetic, and understand that they have found a way to keep their business running safely for their health. That is their decision, not yours. They are always incredibly helpful. Ask them at the window for what you are looking for, ask them for help, and they will gladly do everything for you. They made some amazing fish suggestions for issues I was having inside of one of my tanks, instead of using chemicals, and it worked. I loved the fish so much that I went and bought more of them. It changed my entire stocking than what i originally wanted, and I couldn't be happier. People, don't be a stick in the mud. Ask for things and people will help you. Don't diss a business because of their concerns for their well-being. Don't be afraid to have a conversation with people (you know that lost art ever since the smart phone was invented). I would not trust any other place in town for my fish needs. Not after seeing how meticulously well they keep their fish tanks (because the water in the bags of fish I get is crystal clear and I haven't had ANY diseases or issues with all of my fish). Thank you Animal House, LLC for everything you do for our fur, skin, feather, and creepy crawly babies!

Decided to give this place a chance and support a local fish store and I am excited to go back! I…read morewill say - make sure you are going in with a purpose and know what you are talking about. I have been in the fish keeping hobby for my entire life and was able to make good conversation and find what I was looking for! I picked up 6 cpds and two pygmy cory's to add to my shoal of 4. They also have a wonderful variety of freshwater plants and fish. I have had a lot of difficulty finding many species that I've been wanting to stock my tank with, especially plants, and wanted to give this place a shot! The owners were very helpful, and explained to me the situation involving being let into the building stating they are both immunocompromised, so I understand where they are coming from. It doesn't hurt to call to let them know you'd like to stop in, next time I will wear a mask! Despite a lot of reviews about smell and uncleanliness (from circa over 5 years ago), I did not see or smell any such issue, and I am a bit of a clean freak in terms of smells associated with pets.

Very knowledgeable staff. Great selection of bird food and…read moreother wildlife accessories such as bird baths and wind chimes.

I bought my in-laws Christmas gifts from here this year. Everyone I spoke to was so incredibly…read morehelpful and kind. Because we live out of state, the staff both wrapped and delivered the presents to my in-laws door! I cannot say enough great things about this store. Thank you so much!

The workers here are knowledgeable and freely share their knowledge. I have come in with questions…read moreand needs and walked out with knowing more and feeling equipped. The staff is SO helpful and if they don't have what you need, they make every effort to find it or give you advice. My dog enjoys trips to Southern States because he often gets a treat and a few pats and scratches.

I absolutely love this store! We have a variety of pets and Southern States has everything we need…read moreto keep them healthy. The employees are always super friendly and helpful. They make sure you find exactly what you need and educate you on the products. The store is always neatly organized and clean.

Most all of the people are welcoming . They have quite a variety of everything you would need for…read moreyour pet . They need to have a groomer you can trust at all times .

Love that this store offers recycling of prt food bags - such a great service. I always try to buy…read morea little something when using that option and most every time the store is clean and service is perfectly friendly. Everyone deserves some grace for a bad day but this is now the second bad experience with the same staff member. Rude, dismissive, and clearly just no effort at doing her job thoughtfully or with care. Retail customer service is a rough gig but this young woman is making it harder for everyone. Pet Supplies Plus should consider retraining her for her sake and for the store's.

This store has such outstanding service like really knowledge staff (Sydney), special ordering,…read morefree local delivery and great communication via text. I am so glad I found these ladies. It is a pleasure shopping for my baby here.

Very cute store with lots of options for your pet. This store has a good selection of food, bagged…read moretreats, bulk treats baked treats, toys, accessories (leashes, bandanas, bowties), and also other necessities such as dog cleaning products, dog bag holders etc. There is also a nice selection of cat products and small pet section. I only have a dog so I stuck to the dog stuff.

I can't say enough praises about Pet Wants!!! I was always such a procrastinator with buying my…read moredogs food and would always be in a panic where I saw he was getting low!!! I tried ordering his food through chewy.com and just didn't love my experience. I stumbled into Pet Wants through recommendations from friends and am so glad I did!!! Everyone is so nice there and helped me figure out the best food for my dog. He also loves the 'pawpsicles' that I bought when I was in the store! I love coming home to a month's supply of dog food at the front door. I am so glad I signed up for the monthly bulk orders of dog food. They send out a reminder text several days before your order is processed and delivered. This has helped so much!! The first few months, I still had a lot of food left, so I changed it up to every 5 weeks for a delivery. I also like the text reminders in case I was out of town and didn't want the food delivered. Oh, and did I mention the delivery service is free?! Even better! Supporting a local Lexington company AND free delivery right to your front door! If you're a local Lexingtonian and have a pet, definitely consider Pet Wants for your home delivery needs!

Literally my favorite pet store in Lexington. Locally owned and operated. They embrace a holistic…read moreapproach to your dog and cats needs. From food to treats they have you covered. They offer a free sample of their dry food for your pet and they also will deliver the food straight to your house or office. Whether grain or grain free is your jam, they offer the freshest holistic made products for your fur kids. Pricing can be a little more than Petsmart or a chain store but it's worth it to me to keep it local.