Went for a new dog harness. Huge selection! Variety of…read moreprice points. Purchased. Alas...wrong size..too big so return to Pet Smart to exchange... Hassle free exchange. Sales associate very helpful in selecting a better fitting harness. Even up exchange was a breeze. Past experience at this Pet Smart GROOMING in store has always been pleasant. On line appointments. Groomed correctly on my Shih Tzu. Always ready on time for pickup. Highly recommended.

I had a family member buy a female teddy bear hamster from you're store on Saturday. The hamster…read morewas clearly sick. Because it would not eat or drink. Upon returning home on Sunday. My family member discovered the hamster had died. A warning to everyone looking to buy a pet from this store.Do not buy a pet from this pet store. It would most certainly end up dead.

This place sucks, the staff don't care and act like you're stupid when you ask a question. I came…read morein to buy a fish I know a lot about and have had them for years but they refuse to sell to me, because they said a 29 gal isn't big enough for one fish and needs a 45 gal to live and it took forever to get someone to the back to help it just seems like no one really cares and just want to talk all day when I was leaving all of them was in the office talking it's ridiculous. I do not recommend this place at all just go to petsmart it's better and the people are better.

The workers here have no respect for any customer. Have cancelled and rescheduled grooming appts…read more With little to no notice do not go here to have any service done.

Always has the variety of dog food I need. Great accessories too! Convenient location next to…read moreKrogers. Staff is cheerful and helpful.

One may think a pet store is a pet store, but that isn't the case with this one. They have a great…read morerewards program. My little fur babies are spoiled rotten. They require a specific brand of food (Nitro). This place carries it and usually has great deals on it. Also after 10 bags of purchased you get a free bag. FREE BAG! That is a $30-$60 savings depending on the lbs and the flavor my lil spoiled demon dogs wish to have that week. I LOVE IT! I will always go here and get my puppy foods. They also carry birds, lizards and fish. You think of anything you need for any type of pet, they have it. If you are in the area of Nich road and have a moment or two to kill, hop on in here and see what all they have. The isles are usually clean. They have a cool clearance section and they also have the most friendliest workers I have encountered. Great place.

Decided to give this place a chance and support a local fish store and I am excited to go back! I…read morewill say - make sure you are going in with a purpose and know what you are talking about. I have been in the fish keeping hobby for my entire life and was able to make good conversation and find what I was looking for! I picked up 6 cpds and two pygmy cory's to add to my shoal of 4. They also have a wonderful variety of freshwater plants and fish. I have had a lot of difficulty finding many species that I've been wanting to stock my tank with, especially plants, and wanted to give this place a shot! The owners were very helpful, and explained to me the situation involving being let into the building stating they are both immunocompromised, so I understand where they are coming from. It doesn't hurt to call to let them know you'd like to stop in, next time I will wear a mask! Despite a lot of reviews about smell and uncleanliness (from circa over 5 years ago), I did not see or smell any such issue, and I am a bit of a clean freak in terms of smells associated with pets.

Great people and great fish! I've recently setup my second tank after around a year of having my…read morefirst one, bought nearly everything from them and had almost know issues (aside from the expected learning curve that comes with getting fish). They always have what I need and have always been able to answer any questions or concerns I've had, highly recommend!

Very knowledgeable staff. Great selection of bird food and…read moreother wildlife accessories such as bird baths and wind chimes.

I bought my in-laws Christmas gifts from here this year. Everyone I spoke to was so incredibly…read morehelpful and kind. Because we live out of state, the staff both wrapped and delivered the presents to my in-laws door! I cannot say enough great things about this store. Thank you so much!

The workers here are knowledgeable and freely share their knowledge. I have come in with questions…read moreand needs and walked out with knowing more and feeling equipped. The staff is SO helpful and if they don't have what you need, they make every effort to find it or give you advice. My dog enjoys trips to Southern States because he often gets a treat and a few pats and scratches.

I absolutely love this store! We have a variety of pets and Southern States has everything we need…read moreto keep them healthy. The employees are always super friendly and helpful. They make sure you find exactly what you need and educate you on the products. The store is always neatly organized and clean.

We have always shopped for pet supplies from grocery stores and big box stores until the pandemic…read moreand suddenly we couldn't find the wet cat food our cats love. Pets Supplies Plus is a closer location but we always assumed it was more expensive than the big box stores so we never tried them. When faced with the pandemic's limited options, we tried Pets Supplies Plus and to our surprise they were the same price as the grocery and big box stores and their selection was much better. Occasionally they faced some shortages too but we seemed to always be able to find the wet food that our cats would eat. In the last year we have added a hamster and a cockatiel to our pet family. For these small animals, big box stores are limited to what they actually carry in the store. At Pet Supplies Plus, we were able to find bird feed, toys, cage attachments, etc. The hamster bedding can be purchased in bulk there and they have several selections of small animal food products, as well as vitamins, cage necessities and toys. Their prices have gone up in the last few months but we checked the grocery and big box stores again too and theirs went up as well. The selection at Pets Supplies Plus is still much better than the big box stores and we like that it is a shorter drive for us. You can also order online if you don't have a store near you. They also offer grooming and pet clinics if you have a dog. We've never used those services so we can't rate them but will say there are always pets in there getting trimmed up.

Don't take your dog to get groomed here... been taking mine here since he was a puppy and never had…read morean issue with the old people but the new people just can't do it apparently... drove 30+ minutes for my appointment since this was the only place my dog new and felt like that would help just for the older lady to say she can't do it.. if you thought it would be a problem freaking call me before I come not when I get there. And she even was like yea I remember him from last time but I had another person to help that was stronger so idk if I can do it now so not like she just didn't know what kind of dog he was or that he was very strong.. there are notes on him and everything. absolutely ridiculous that I wasted an hour/ my day for that. Will never be bringing him again cause now idk who will be there and can't risk the drive.

This store has such outstanding service like really knowledge staff (Sydney), special ordering,…read morefree local delivery and great communication via text. I am so glad I found these ladies. It is a pleasure shopping for my baby here.

Very cute store with lots of options for your pet. This store has a good selection of food, bagged…read moretreats, bulk treats baked treats, toys, accessories (leashes, bandanas, bowties), and also other necessities such as dog cleaning products, dog bag holders etc. There is also a nice selection of cat products and small pet section. I only have a dog so I stuck to the dog stuff.

I can't say enough praises about Pet Wants!!! I was always such a procrastinator with buying my…read moredogs food and would always be in a panic where I saw he was getting low!!! I tried ordering his food through chewy.com and just didn't love my experience. I stumbled into Pet Wants through recommendations from friends and am so glad I did!!! Everyone is so nice there and helped me figure out the best food for my dog. He also loves the 'pawpsicles' that I bought when I was in the store! I love coming home to a month's supply of dog food at the front door. I am so glad I signed up for the monthly bulk orders of dog food. They send out a reminder text several days before your order is processed and delivered. This has helped so much!! The first few months, I still had a lot of food left, so I changed it up to every 5 weeks for a delivery. I also like the text reminders in case I was out of town and didn't want the food delivered. Oh, and did I mention the delivery service is free?! Even better! Supporting a local Lexington company AND free delivery right to your front door! If you're a local Lexingtonian and have a pet, definitely consider Pet Wants for your home delivery needs!

Literally my favorite pet store in Lexington. Locally owned and operated. They embrace a holistic…read moreapproach to your dog and cats needs. From food to treats they have you covered. They offer a free sample of their dry food for your pet and they also will deliver the food straight to your house or office. Whether grain or grain free is your jam, they offer the freshest holistic made products for your fur kids. Pricing can be a little more than Petsmart or a chain store but it's worth it to me to keep it local.