I just took the airport train home to Norristown a few days ago. Thankfully, it was on time but it…read moreis not equipped to handle one piece of luggage. I am extremely fit and, as I was trying to get my luggage down the steps in Norristown, the doors closed on me several times. Don't you have cameras or sensors to see that people are still walking off the train? The European trains are not only clean and spacious for luggage, but cameras and sensors all over. I took better airport trains in Seattle. Philly is like a third world train system.

Philly's public deserves better. No show bus's. Train…read morecancellations. More rude operators than friendly ones. Mismanagement from the top down. FAIR EVASION is absolutely out of control! Website? Pffff! Key card machines not working. Failing infrastructure. No accountability. Misappropriated funds. Laziness of staff. Cleanliness of facilities. As a daily rider, paying customer, and a baffled consumer I say this whole system absolutely sucks. How can this be? On one 20 stop bus ride I have witnessed abundant fair skipping. Just walk on and walk on by the operator. The no show or "Ghost Bus" as I laughingly call them are increasingly common and this is during tracking on website. Regional Rail has a majority of excellent conductors during prime time. But some are absolutely rude and unprofessional during mid day, later evening times. E.G. Only open one car and pack everyone in so they don't have to open up more doors. Oh, some key you on the train and some don't leading to more fairs being lost, just don't key out after trip at stations that don't have gates. 7 out of 10 trips a rider has to put up with the smoking of all types. And whatever happened to the quiet ride car. This needs to be enforced more. Rider etiquette is at an all time low because nothing is said by operators who turn a blind eye as they also do with ignore fair evasion. The unreliable aspect of Septa is the most frustrating of all! 1/2 hour trips turn into 1 1/2 hr trips. 1 hour trips home from work often can be increased by hours. My question is this. When are they gonna tighten up an straighten all the bullshit out? ohhhh.... The Budget needs to be from the state. Let's bail them out Again!? Good Grief! Give them more money to miss manage? We Deserve Better Philly!

The Philadelphia bus stop does not even have a sign, there is no information posted, no visible…read moreemployee or departure information. The bus a third party bus while boarding the driver is talking about breaking down multiple times recently. My seat is so close to the seat in front of me and the one in front is not reclined. The seats are all differently spaced. I would have more leg room in a Volkswagen. Driver was friendly, drove a bit fast, hard stops from not having adequate following distance. Allentown also has no sign saying greyhound however every other bus line has a sign. The bus departed before its scheduled departure and the app said it would be departing later than the scheduled departure. This company is obviously poorly managed!

The departure location is now at 199 Spring Garden Street under the underpass as of February 2025…read more This is not a pleasant location for many reasons. As others mentioned, you are waiting outside in the elements with your luggage. There are benches in a small garden and a low wall to sit on or lean against or rest your bag as you wait but all of it is dirty. And the whole situation feels unsafe. It's dark under there even in the daylight and far from any businesses. I was traveling from Philly to Richmond with a 45 minute transfer in DC. Missed my connection bus at Union Station because I got a text saying my bus was delayed from 1:50 to 2:18. Checked the schedule at 2:00 and it showed the bus departed at 1:55. Greyhound customer service put me on the 4:00 to Richmond but when I went to the office to retrieve my phone they let me charge, I was told the 4:00 pm was delayed to 6:00 pm. I had to purchase another ticket to get a 4:00 bus back to where I came from. I spent an entire day going nowhere. Took Greyhound two weeks to respond to my claim only to issue a voucher for a future trip but I'm not done with them yet.

While staying in South Philadelphia West, SEPTA NRG Station not only was within an accessible…read moredistance from my hotel (Radisson Hotel Philadelphia), but the commute connected me to SEPTA Olney Station which is near the starting line for Independence Blue Cross Broad Street 10 Mile Run. If you are looking for an easy way to get downtown, yet with time to spare it is an accessible transit with several stops in between that will connect you to sights known to the city of Philadelphia. SEPTA NRG Station is a very well-maintained station that also serves as an exit stop to sporting venues, like Xfinity Live! (NBC Sports Arena), Citizens Bank Park, Lincoln Financial Field, and Wells Fargo Center which are all located in the heart of South Philadelphia. While in the area after completing Independence Blue Cross Broad Street 10 Mile Run, I could not help but sense that Philadelphia is a city that loves its sporting teams, as like Chicago, the city where I am from. Being that I have had nothing but pleasant commutes, I would gladly commute from SEPTA NRG Station again, as well as recommend it to anyone visiting the city of Philadelphia for anything aforementioned. ~ Be Kind. ALWAYS. ~ Thomas G

SEPTA needs to clean this location more often. Always sleeping like pee. Also there should be at…read moreleast two cops around for safety reasons, because it's a busy hub for students and healthcare workers.

Olney serves its role as a transportation hub for North Philly. The buses and the Broad Street Line…read moreare convenient and will generally get you where you need to go, until they are late without notice or completely filled. Beyond the transit, going here is generally not by choice. The terminal is frequently littered with empty airplane shooters, vape packages, and Dunkin bags. SEPTA personnel generally don't do much for you if there isn't an opportunity for them to make money, and they're few and far between at this station. Not only is the terminal located in a bad area, Broad & Olney has become notorious as a hotbed for crime independent of the transportation center. Crime is taking the place of business, as the intersection used to be lined with shops and restaurants that have since closed and run for the hills. All in all, if you need to take a bus, try to catch it at another stop before the transportation center. You'll be more likely to get a seat and you'll save yourself the aggravation of being here. If you're taking the BSL, though not much of an upgrade, you may be better off just going up to Fern Rock.

Traveling by train was a pretty awesome experience! I took the first stop for the Empire Service…read morefrom Buffalo, New York to New York City, where I changed trains, taking the Silver Meteor/Palmetto to Charleston, SC. It was an 8 hour ride to NY City. The scenery along the Hudson river was beautiful. The seat was pretty wide & had plenty of legroom. There was a pull down tray you could use for food or a laptop. My travel pocket tray cover which I use in airplanes fit perfectly over it too. Getting around in Penn Station was crazy. If you have anxiety, it will be overwhelming. It took me a bit to figure everything out. I didn't realize I should have checked my large bag, because I had purchased a roomette box car for the next 14 hours of my journey. I figured if I got some good sleep, my day would begin well since I was arriving at 4:30 a.m. The roomette car fits two people directly across from each other. However, I imagine if my husband would have been directly across from me, I would have had barely any legroom. The roomette has a personal toilet right next to your seat, a pulldown sink, and a pulldown bed overhead for at night. I did sleep really well from 10 o'clock till about 2 o'clock, then there was a huge storm and the train tracks were uneven, and the car shook so bad it felt like it was going to fall off the tracks. After a bit it settled down and so did I. The train came in an hour late for arrival so we got there an hour later which actually worked out great because it made it 5:30 a.m. in the morning instead of 4:30 a.m. in the morning. You should tip your room attendant, mine was very attentive, as she discovered that it was my first time on a train like this, and I had no idea that I was supposed to check my huge bag. So she found a place to store it for me since if I kept it in my car, I wouldn't even be able to put my legs down on the floor. I did have dinner in the diner car and I was paired with another single traveler. We had a great conversation and the food was much better than plane food! I had salmon and it was served with a side of spicy rice and green beans & a complimentary glass of wine. The dessert was a piece of chocolate cake which I took back to my room for later. Overall, this was such a fun and exciting new way to travel for me. It was scheduled as part of my vacation. So I wasn't rushed. I didn't have to wait in an airport for two hours beforehand, and I was able to see scenery that few people get to view. The seat was so much more comfortable than an airplane seat, I actually wonder why people even fly at all. I can't wait to try the Pacific Coast train as I hear the views are just stunning! That's next on my list of things to do! P.S. Pack some Clorox wipes to wipe everything down, I don't think they clean much, jut like in a plane.

The building is easy to navigate and has signs and announcements of arriving trains and departures…read more Walked around and found everything you'll need from restrooms, Metropolitan lounge, ride share, rental cars, tickets, food court (currently under construction), customer service desk, buses, etc. We've enjoyed our stay in Philadelphia and the city of brotherly love.

Get off at this stop if you're visiting Market East, City Hall, or Old City. It's not my preferred…read morestop but it is often the most convenient when visiting from New Jersey. You can also link to the Broad Street Spur or the El here. If you're out late at night on a weekend, you can expect massive crowds. I can't begin to tell you how many times drunken people heading back across the bridge have casually walked into me without apology while I waited for the train. For this reason, I prefer the other stations -- in particular 15/16 and Locust -- much more. Otherwise, this spot is decent. I'm glad it exists, but I wish it could undergo a remodel. It needs one desperately.

One of the busier stations on the PATCO line due to its location on one of the major streets in…read moreCenter City. Great connections to other Philly transportation lines, but if you want to see Reading Terminal Market or do shopping, this is the stop. Heading into NJ, this is usually the stop where the most people get on. Luckily I'm usually on board before then, so I have a better chance of a seat than those boarding here.

During the day, the William H. Gray 30th Street Station has that typical train station busyness…read more The station is nice because the SEPTA regional train is connected. Amtrak tickets get a free SEPTA transfer to City Center (simply scan your ticket at the fare gate, entering and exiting). I needed assistance figuring out which train to take, and a staff member was readily available to advise to get me to my city destination. I also came here in the wee hours of the morning for a late night/early morning train. It's open 24/7 (with proof of ticket), and an officer did come around to verify that visitors had train tickets while waiting in the station. Only the 30th Street entrance is open between 1am-4am. I arrived a little before 1am, but the entrance doors on the other streets were already locked. It was a nice, quiet, and safe place to wait overnight. There's benches (with outlets) to stay charged while you wait. And there's WiFi! It was quite drafty on the benches - I guess they don't want you falling asleep! There was security present. An unruly guest was yelling and causing trouble, and the police asked him to leave. Gate entrances are clearly labeled and there's adequate screens around the station, including a giant screen for train information in the middle of the hall by the desk agents. They do have a food court here but it's currently under renovation. There were a few vending machines (the farmer's fridge type) for light bites. Bathrooms could have been cleaner. When I stopped by to use, half were shutdown due to cleaning in progress. The other half were typical public transportation, public restroom cleanliness... not great (looked like these were still waiting to be cleaned). While I waited, staff were cleaning up the train station. The floors were being polished, and even the benches were being dusted. They put in the work to keep it nice (at least in the main hall area), and it shows.

BLUF: A true transportation hub for Amtrak, SEPTA and NJ Transit in a lovely historical, circa…read more1930s art deco building. I am always so happy to see historical buildings saved, especially when it comes to trains. The demolition of NYC's Penn Station for Madison Square Garden is a travesty that hurts my heart so I appreciate that this station, which was once a station for the Pennsylvania Railroad, is still in tact. However, the station is showing some wear and tear and would benefit from a facelift. With Philly hosting FIFA World Class Soccer, the MLB All Star games and other events for America's 250th, I thought maybe there would be some renovations to the station. Unfortunately, the food court is closed so the only options for food and drinks are Dunkin Donuts and a newspaper stand. There is an ongoing renovation but I can't tell exactly what has been done. i will say, it was nice to see the station from about a block away - the exterior is lovely. The trains all board under the station so it's convenient that you don't have to walk too far to get on your train like you would at a stub-end station. For those needing assistance, Amtrak offers a "Red Cap" service. Getting down the escalators and down the platform can be a bit of survival of the fittest so asking for help will get you escorted down the elevator to your train car without battling the masses. Red Cap will also take care of your bags. The waiting room is large as are the bathrooms. They also have some nice exhibits about the station and its artwork. I'm looking forward to returning to see how the renovations turned out. I am hoping that the food court will reopen and maybe even offer some local eateries.

This station is usually pretty empty without a bunch of riders waiting on the platform. It does…read morehave a creepy, eerie vibe to it. I was able to enter through the race street entrance without any issues. This stop serves both local and express BSL trains and is close to the Pennsylvania convention center.

This is the closest subway station to where I live, and it is annoying in multiple aspects. I will…read morelist the ways that the Race-Vine BSL orange line is deficient: 1). There is no sales office at this station, i.e. you cannot buy tokens from either a person or a token machine. 2). There are no bike racks at this station. 3). The concourse tunnel which connects from the Municipal Services Building/City Hall to Race-Vine is permanently closed. 4). You cannot enter the subway station from Race St. -- only by Vine St. Why can't SEPTA at least put in a token machine? Why must I walk all the way to City Hall Station if I'm out of tokens?

Um you guys what's with the hate ? This place has a transit gift store. Do you know how amazing…read morethis was for my transit obsessed son?? I mean he knows all the freaking trains and stops in Boston. When he knew we were traveling to a new city he had an agenda : ride the subway trains and buy the subway trains. AT THIS PLACE YOU CAN DO BOTH. There is even a trolley on the bottom floor that you can climb in and pretend to drive. At Christmas it was nicely decorated too. I don't think he will ever forget. We bought a bus , a girard green trolley and a subway (which happens to be the market line) We are enablers. If you are a train enthusiast , they sell $$$ model trains. And mugs that say I love trains ! And lots of other things. Oh and they have Thomas trains and a train table. I can't believe this place exists. MBTA get with the program.

It's fine, just another train station. It's ascetically pleasing - very pretty and well doneread more

It's a fine stop. Handicap accessible which is nice, and can't be said for all the stops!read more

A station along the MFL/L line. And that's one of the problems--they're renaming the line, but…read morethere are references to both the old and the new names. Area around this station is sketchy. Lots of beggars and drug dealers.