You looked after our dog Holly for quitend a time she couldn't have been looked after any better,…read moreshe always went straight to the .counter for her treat and always got one.The day came when we were told there wasn't anything more they could do for her Morwena helped us through our goodbyes Holly just went to sleep we were devastated Morwena looked after Holly and when we recieved her ashes there was a lovely letter and a packet of forget me not seeds a beautiful touch we will never forget what you did for us today my granddaughter messaged me to say Holly wason the website it was lovely to see her there beautiful girl

5 star! Great team of vets, nurses and receptionists. Plenty of parking, clean premises, welcoming…read morereception.

These vets are probably the nicest people we have ever dealt with, When our dog was poorly they…read moredealt with us in an incredibly emphatic manner, When the worst happened they were comforting and a week later sent a condolence card signed by the staff and hand written personally, A true gem in todays modern world and not to expensive

I LOVE this vet practice! Firstly it is off the main road with a car park - a must for dog owners…read morewhose dogs may be liable to jumping out of the car (after a horrendous episode at a vets located on a main road I decided to change my vets!). Secondly the proceeds from the vet practice all go to the Cramar Cat Sanctuary which is also on site - how cool is that?? The vets, Sarah and Ruth, are really good with my dog, remembering his name, history and genuinely caring about him. All of the nurses and the receptionist are also welcoming and you can see that they care about your pet by the way they interact with them. Prices are also very reasonable with consultations costing £21 and 3 months supply of Advocate for an extra large dog costing £35 - I have paid a LOT more than that at other vets. Can't recommend them highly enough!

I used to go to a truly independent vets on Vicarage Road but the owners of the practice decided To…read morego back home to Ireland. I have to say my husband and I were gutted as they were a husband and wife team who offered a truly personal service. I had been trying various practices to see if any matched up to those high standards. It's almost impossible to find unique pracices anymore, but for me White Cross is as close as it gets. We have had cause to visit them a great deal with our cat and every time we have received lovely service. The nurses at reception are helpful and always ready for a chat. The vets are knowledgable and caring and the prices are decent in my view. Unfortunately we lost our cat ultimately but they dealt with this with great sensitivity too and when we're ready for a new pet I'll have no hesitation in using them again.

When we first started using this practice some years ago with our first cat, I would have happily…read morerated them 10/10. But sadly, our last three visits leave a lot to be desired. We have a very highly strung cat and have tried all sorts of different treatments to help calm him, but sadly to no avail. On our visit today, on route we phoned to inform of a slight delay,( Due to afore mentioned reason,) which, as it turned out would not have been a problem. We noticed the patient before our appointment left a good while after we checked in. We were informed that we would have to go to the back of the queue as a matter of protocol. No problem if there had been someone else being seen.(Which was not the case.) When we asked in a polite manner, the receptionist, was quite rude in her reply.

Not that impressed to be honest, mainly with the reception. I registered my dog as she needed some…read moreflea and worm treatment and gave the details of the previous vet. We travel around the country a lot and it's important that the history is kept up to date but I never got a phone call from the previous vet to authorise the release of information. When I arrived for the appointment I queried this and was repeatedly told that I had to ring the other vets (rubbish). I got her to contact them and within five minutes got the phone call, without any apology from the receptionist sitting in front of me I might add. So, three months later I am registered at another vets and Colebrook send the medical history to the new vets and it only contains their history and none of the previous that had been sent to them. They are very sloppy with medical records and I had already read bad things about this vet but chose to ignore it because it was for nothing more that flea and worm treatment. Never again!!

Great vets, very well trained vet nurses and vets who are gentle and caring with the animals they…read moresee. For the area I would class this as a mid priced vets, you can get a cheaper vets a few miles away and similarly you will find more expensive vets close by. I personally recommend having a look around for vets and trying to choose one you are happy with rather than the cheapest, however you may find that the cheapest is the best anyway! The only downside for me is the parking, or lack thereof