South St. Burger is alright; though if you're from anywhere with a great burger culture you will be disappointed!
So the most disappointing part about moving to London has been the lack of a really great burger place. Some folks like another location downtown, though I felt it was not at all what you are made to expect. What is weird is I easily think South St. Burger is the best burger joint in the city... and it's a chain. So yeah call me a bad burger aficionado or whatever, but trust me - I'm from ranching country and know a good burger. This is the best I have seen so far.
Admittedly the indoors are cool (though of course not something you can really enjoy during the pandemic). The staff were a low light to be honest. The manager seems to under support their team, and you will often find the person that is doing the till also making the food. This makes things slow... and possibly unhygienic (though thats beyond my own abilities to understand). They also tried to upsell us on several add-ons, and presented them as free options. That was pretty disingenuous.
The food itself was pretty solid. The patty not overcooked nor drowned in sauce (cough cough... I see you other 'better' burger joint in London... cough). The buns were nice, with just the right amount of fresh-crisp! We got fries to share each time, because they are larger at least for us, and they were relatively solid, if nothing to write home about.
Honestly, this place is not that much more expensive than a burger dinner for two at McDonalds, and is easily a better option. And McDonalds is not the best comparison for quality, because again, the local burger shack downtown doesn't hold a candle to what we had here.
It's kind of just worth mentioning - don't move here if you love burgers. You'll be sad. Very sad. read more