alexa banegas !!! Gracias por su atencion , sé que no es su culpa que otro centro hallan cerrado y no le avisan a los a paciente , fue un inconveniente, pero usted lo pudo resolver , fueron muy atentos conmigo y cualquier error anterior fue un mal entendido gracias y espero poder segu contando conmigo su oficina , gracias Laura felipe read more

We were new patients trying to find an eye doctor for glasses & contacts. We've been trying to call the Margate office of South Florida Vision all morning, you leave a callback number & they call you and then they hang up on you. I called again and they say the hold time is three minutes, and 15 minutes later they never came on the phone, so I gave up. I'm not going to a company that doesn't even answer their phone and all the bad reviews they have, stay far away people. read more

I don't understand why you have to sign in to pick up glasses then sit and wait for someone to help at a store that's so slow.

Brought my mother to the Margate store. Unfortunately I didn't get a chance to read the reviews first. Received a text that glasses were ready and to come pick them up. Called the store to verify and was told she was never there at the Margate store and she was maybe seen at the Deerfield Beach store. I was with her when we went to the Margate store so I have no idea why they're so confused over there. I tried calling back so I can get an email to send the receipt to them so I can confirm to them that we were there. No answer after calling several times during the day. Now I'm wondering if we're ever going to get the glasses that were ordered as promised. Also, the place looks very run down. Don't think we'll be going there again and I will be speaking to my moms doctor who recommended this place. Going to ask for a refund if they don't call within the next day. Do not go to SFV. read more

Tried to call and make an appointment as a first time patient. They do not answer the phone just keep picking up and putting you on hold for 20 min it's ridiculous read more

I have been very patient with South Florida Vision.It has been a month since I paid for my new eyeglasses.The new eyeglasses are not ready.I need these eyeglasses to drive my car. I am an octogenerian.I have called up South Vision at least six times and no one answers the telephone.The sales lady at South Florida Vision,before I made my purchase was charming.However,actions speak louder than words.I am very disappointed with manager,Yeleidy Manresa-she has created a lot of problems for me. read more

What an awesome group of people! Kind, caring, knowledgeable! Andrew the Dr assistant, Dr Law and the young lady that helped us pick out glasses. The absolute best. We highly recommend! read more

My husband and I brought my father in law here for a vision test and later to pick up his vision glasses. This was painless and I was bit scared because of so many bad reviews. But both visits we did not experience any wait longer than 5-10 minutes or bad customer service. Yes they are busy but someone acknowledged us right away and asked if we had a appointment etc. My father in law had made the appointment over the phone and was happy he made it here. They took good care of him and made sure he was happy with his glasses. They also gave detailed instructions how to wear them and if he had any problems to give them a call back. So far it's been about two weeks since he has been wearing glasses and he has no problems. I'm happy that they treated him great because he has health issues and I'm glad he wasn't stressed out here at all throughout his two visits.~ read more

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Call them many times to see if my glasses are ready for pickup: NO ANSWER. Also left messages. After 4 weeks a decided to go through and see what happened... read more

This Vision Center was excellent when handling my 83 old mother who has Alzheimer's. The staff for the doctor was the best. The opticians were patient and very friendly. Like all doctors that I have had to deal with the doctor needs better bedside manner when dealing with people with dementia and or Alzheimer's. It is a misunderstood condition and they're not taught anything about that in medical school. His staff made up for it 100%. They were patient understanding kind and friendly. read more

Went for an appointment, normally something that would take 30 minutes ended up being 2 hours hours because they started seeing walk-ins in between each appointment . I had an appointment which means I took the time to tell you I was going to be there, they decided to do 1 appointment than switch to walk-ins and vice versea every time It was time to talk to the guy that helps you pick out your glasses, this is what made the appointment long. It took me 10 minutes to pick out my glasses and leave I should not have had to wait for several walk ins to finish up after I took the time to make an appointment, just seems like simple business . I should not have waited 2 hours just to finish picking out something I already knew I wanted, I even asked reception to just order the glasses because I had work and knew what I wanted, but reception told me it would take days to get in just to pick glasses. I did not want to have to come back and relive the expirence. They had one person working if they're gonna be taking walk-ins and they need a second person whose job it is to deal with walk ins! I thought in business appointments, take priority over walkins.I ordered my glasses and three weeks past going to be 4 in 2 days and I've been trying to get in contact with this business and it took me calling eight times and leaving four voicemails for me to finally get through to somebody- just for them to tell me that their calls go to a call center sometimes, she than told me my glasses are processing and I should get them in two days but after reading these reviews, I fear that I won't be getting them for the next few months. read more

They do not answer the phone. They do not return calls. Glasses ordered weeks ago and I cannot get in touch to find out if they're ready, or when they'll be ready. HORRIBLE SERVICE. read more

I ordered my daughters glasses 1/30/17. It's 3/28/17 and I still don't have glasses. I just get the run around. Their excuse is that the frame we ordered was on back order. Het, NO ONE called me when they found out to ask if I wanted to wait to to pick another frame?? Why has it taken over 3 months ??? Unacceptable! The girls who answer the phone are very rude and make you feel as if you are bothering them to even call. read more

Wel I am pretty much stuck going here and I just happened to go today! My (17 yr old son) and I had exams (I actually love dr rockower !) on the same day I had to go but left my son to get his glasses covered by insurance because I have been out of work recently had a heart attack which they were aware ! I started new job and the hours are so inconvenient even if you can get someone to answer the telephone! I swear the have it on a loop it rarely rings in the office and for giggles I called while I was there it went to voicemail ! Anyways, I am aware how selling up selling eyeglasses is done however when some has a budget they shouldn't be pressured to purchase something especially knowing your clients can't afford it! My son told me he has a stigmatism" and needs these lenses that cost 150$ they ordered them of course if he needed them then by all means however I couldn't purchase them for a month to save money and they are aware of it!! My son gets his new glasses and guess what he needed the glasses that change when you go indoor to outdoor !!!! Talk about bullshit being taken advantage of !! I went to order mine because I was off work and of course after listening to her talk some Elderly person into buying something she originally didn't want I told her upfront I am getting my perscription only lol of course she had to try and for giggles I just let her ramble as I tried on every pair and turned and said I told I am Not getting anything extra she then said the sr ordered those I said I don't have to have bifocals I can use reading glasses I hate it but I can't afford it and I would rather spend the $200 on contacts !! There was a man weeding and the salesgirl next to us is said to the girl helping me oh he wants to talk to you only because I gave him different prices than you had already given him apparently. I just think it's really shady for somebody to keep pushing something when they can tell by your insurance that you're on a budget. Im still debating on taking my sons situation a little farther because he is a minor and it was not medically necessary and I am sure must insurance company would love to know how they bully people and a teenager!! That was my grocery money!! It's worse than car sales men! Also I have called corporate many times no answer either I just think it's company policy to ignore people !! I even faced them my issue !! No response ! read more

I would never recommend this place. My daughter had her glasses less than a year and when she came home from school the arm of it was broken, when i brought the glasses there to get fixed the guy that adjust the glasses told me they can't get fixed and i would have to buy another pair there. First of all he didn't even try to fix them he just looked at them and told me there was nothing he could do and to buy another one. The next day i went to Walmart and i stopped in the eye center to see if they could take a look at them the eye doctor at Walmart fixed them in 5 minutes and didn't even charge me. Don't go to this place they are just trying to take your money. read more

My grandfather went here in February 2020 and as of June 1st we are still waiting for his glasses. No one ever answers the phone, the store has a sign that it has been closed since March 24th due to CV19. Meanwhile, FL is fully open yet this store remains closed. It is unbelievable that they would make my grandfather wait for his glasses and we have no idea even when they are to open - even if they open. I do not recommend this place based on my experience. I hope they make this right for my grandfather. read more

I went for an eye exam because my 4.0 prescription was no good anymore and the optometrist determined that I needed a 4.5 contact lense instead of the 4.0 that I was using. A week later I called and the new contacts had arrived so I stopped by and to my surprise they said I can't get them until I see the optometrist again. So, I have to wait one more week without seeing clearly because I need to make an appointment again. This is absolutely RIDICULOUS! read more

The staff was very nice. Exam was great. Glasses were received in the time they quoted for my daughter. Still waiting for my son's to come in next week. read more

Doctors here are nice, but service is terrible. Mainly one of the opticians. They did not input my dad's order for glasses and we didn't realize it until I called weeks later and they had no record. Then we came to pick up another pair for my mom and they had switched the frames we picked. Thank goodness we had taken a photo and said this isn't the one we picked, or we would have gotten a different frame from the one we ordered. I called in to come back to re do the other glasses order and they said no appointment needed, just come before three. Then we arrive at 1 and they said come back at 2, sorry we didn't tell you we don't do glasses until then. What? That's important to let people know. Later when we came back at 2, the waiting rooms were both full so I went up front to look at frames and wait and she came over and in an irritated tone said you can't be up here. And cited HIPPAA. Aren't the frames there for you to browse and pick? How am I violating HIPPAA? So rude. But we waited. Then it was our turn and she asked to look at my dad's prescription that he brought in from the other optician and my dad said to her "I need to keep that" and she refused to hand it to him. She held it away from him and motioned for the other optician to take it instead. What in the world? Incredibly unprofessional and petty considering they lost our original order and messed up the other. I had had had enough. We left after that. read more

Took my granny here to see an eye doctor because she needed new glasses. I will never take her back here again. The only doctor she liked her moved to a different location which I might take her to next time. The people here have to consideration for anyone and are very rude to the patients. No bedside manner at all. I wish this place was good because it is so close but unfortunately it is not. My granny has only been seen for a total of 15 minutes but we have been waiting for about an hour and a half. Unacceptable when the appointment was at 8:30 am read more

It's a real shame that this establishment has "gone down the drain" after a couple years!! I've taken my daughter to this establishment because it was a very convenient location, but after the incident that we've received, we will be going somewhere else! If the business make any changes in their pricing, policies, etc., they should have advised people in advance so we can decide if we want to do business with them or go somewhere else. They are not accommodating at all! The lady, Jackie is not a nice person! Very moody, pushy and demanding, basically obnoxious!! read more

I was at the Margate facility for 4 hours. They gave me transitions lenses which I don't like. All I wanted was glasses for distance when driving. These glasses don't help much at all. The girls that answer the phone are rude. Hopefully next visit I can go elsewhere. read more

I'm sorry to say this is the worst experience I ever had at a vision center. From beginning to end the staff, especially the receptionist was rude and irritated that I needed to return my new glasses for an adjustment. The doctor also seemed annoyed, however, the technician who does the initial vision screening is friendly and efficient. When I called to inquire if my glasses were in yet after almost 2 weeks, once again I was treated rudely and told not yet. Although they said they would check on the order I asked them to please call me back to give me some idea as I need them. Got a big fat no they'll call only when they come in. Try to find a friendlier and more efficient vision center. read more

They don't even deserve 1 star. Terrible, terrible, terrible! Optometrist wrote me a script that I could not use. Took them 3 1/2 months to make up several lenses that just were wrong. Don't waste your time or money. read more

If I could give this place 0 star I would. They have no respect for their patients. We waited one hour and a half to pick up glasses when it should only take 10 minutes. Only to find out that the glasses were not in. Their staff is extremely rude. Word of advice, they should have one person assigned exclusive for the people picking up glasses. We will never go back there! read more

i am sorry i went to this location- dr. jerold mills, od cannot write scripts- told me i didn't have mac degeneration or glaucoma- which i do- now i have to pay to see optometrist for a visit for eye drops- lady who gave me glasses said- i still have glaucoma- why didn't the dr. say this? glasses for reading i can't see from them - i should never have went to this location but i thought i was getting full eye exam but didn't- now costing me money cause humana paid for this visit- i am so upset and wish i never went here- beware folks- ask questions cause these are not drs. that can write scripts- so upset- so mad- money to be paid by me now to get another eye exam- thanks folks i will get my eye exam on friday 21 for new reading glasses but should of been told not the dr. i should be seeing- this dr. can't/won't write scripts for eye drops- costing me a fortune now- beware -- I LIVE IN FLORIDA-- THEY TREATED ME HORRIBLE read more

Promised glasses in two weeks. 6 weeks later no classes no return phone calls. Overpriced I suggest you go down the block to Value specs. Prices are better service is great and Jay is very helpful read more

The doctors are fantastic but the receptionist with the long curly hair and glasses is the rudest receptionist there . Rude rude rude . I don't understand why she has a job as a receptionist there . Doctors are great thou . They took care of my dad . Just don't run into that receptionist. read more

In mid Nov., I called for an appointment for an eye exam so I could get reading glasses. This 1st available opening was 12/6 at 2 PM. I made it a point to say that I would be coming on my lunch hour. I waited over 30 minutes for the exam, (The Dr. was very good - no complaints there) then another approximately 30 minutes after the exam. I finally spoke to one of the staff because, well, a lunch hour is an HOUR! I quickly picked out frames that were included in my plan & paid for the exam & glasses. I was told that it would be about a week & 1/2 before they were ready. When 2 weeks had lapsed, I finally called the office. After being transferred to 2 people I finally spoke to a very nice woman who apologized because "the frames were defective" and glasses had to be reordered.Yesterday I got a text that the glasses were in so I decided to pick them up on my lunch hour. I arrived at 2:50 & was told to wait as there were people ahead of me. I commented that I had already waited additional time since the glasses were late in arriving. At 3:25, I could no longer wait. I spoke to the receptionist and asked if I could please just get the glasses. They are just readers. She couldn't get them. I then asked if I could make an appointment (not that having an appointment helps) for picking up the glasses. No. Of course not. So I'm not sure when I will be able to get the glasses. Maybe they can mail them & credit my account to compensate for my time and aggravation. read more