I have been a patient of Dr. Ibrahim's since 2013. Between early 2016 and 2018, I did not need to see him. However, since February 2018, I have been to the office a number of times. For the past month and a half, I have been in the most insane pain I have ever experienced. Dr. Ibrahim and his former staff had always been responsive and professional, but what I have experienced in the last month and a half has been unbelievable. I called the office mid March to make an appointment and the staff had not rolled the phones over after lunch. I tried all afternoon and did not get through. I called the next day and did get through and left a voice message for Dr. Ibrahim's scheduler. It took her 2 1/2 days to return my call. In fact, she called me on a weekend day saying she is so busy it is the only time she has to return phone calls. Seriously??? Fast forward to this week. I am suffering with insane pain. I did not get professional responses from the staff when attempting to get scheduled for my second injection in a series of 4. Dr. Ibrahim had given me his cell phone number years ago so I text him. He did text back that he would send the order first thing the next morning. My husband took over. He called the surgery center and was told the order had not been received. He also left 2 messages on Dr. Ibrahim's cell phone number after speaking with staff. My husband tried calling Dr. Ibrahim's office just after lunch. The staff did not roll the phones over until just before 2pm. Last evening, the scheduler called my husband and told him she could not get the order to go through via fax (this had been going on for 2 days now) and that he would need to come pick it up in the morning and take it to the pain center. So, early this morning, my husband drives from Denver to Centennial to get the order and is told that the order was emailed last night, but here is a copy of your wife's medical record. No one called my husband last night to tell him he did not have to drive to Dr. Ibrahim's office. Really??? My husband drives to the pain center and a very caring and kind woman confirms she received the order and my medical record all via email last night. I am getting an injection today. I text Dr. Ibrahim to say thank you not mentioning this morning's wasted trip to his office by my husband. Within seconds, Dr. Ibrahim calls me and basically lets me know that boundaries need to be established and I have to go through proper channels and do things professionally. He also said he did not know how I got his cell number. I told him he gave it to me and if his staff was professional and responsive I would not have ever text him. I told him the 2 different times his staff failed to roll the phones back over from the answering service and he told me he could not believe that. I told him my husband experienced it yesterday. He told me I was the only patient saying these things. He basically reamed me for trying to get help. A patient in pain and her husband should not have to go through this much effort over 2+ days just to get scheduled. Dr. Ibrahim had always been kind and caring and his former staff were all great. His staff now is unprofessional and incompetent and Dr. Ibrahim has lost my respect, my husband's respect and me as a patient. read more