I would give them 10 stars but there are only 5 to choose from here! Blessed to find a…read moreMechanic/shop that I know will be fair and honest and do the right thing. Not only that, the work performed is done with honesty and integrity. Absolutely skilled professionals & certified. The hood of my car was stuck closed. A few people said it would need a new hood or a new cable or both. Finally one day my worst fear (one of them); I was running errands and I went to start old faithful, nothing happened. Called tow truck but had no idea where to take my car. Looked on my phone for the closest shop to where I was. D & D is conveniently located in the center of Cottage Grove. They could have made a lot of money off me (many others have). I had no idea what could be wrong. I need my car and would pay whatever for the repair, walking is not an option. I had a very old dead battery. It happens. They knew immediately how to open the hood. Came in, told me what was wrong, suggested what needed and told me how much it would cost. BOOM! Easy, honest, quick, worry-free and done!

Went in for a rear wheel seal replacement. Ended up having to take it back 3 separate times because…read moreit leaked worse each time. Initially cost me over $300 the first time, second time was covered, but the 3rd time was another $75. Finally said it wasn't the seal but the axel bearing. My question was after spending the money, missing 2 days of work and having to spend more because this was a "separate issue" why wasn't it discovered the first time, and especially the second time. The answer given to me, was because all I told them that what was wrong was a leaking wheel seal that Les Schwabs had relayed to me and they didn't feel the need to investigate further. Missing it the first time, maybe, but a second and third time, unacceptable on a professional level. Why would you not look further into it after your fix failed to complete a job the first or subsequent times? Then quoted me another $1300 for about $500 in parts and 4hrs work, sorry, not this time, ridiculous. If that's their practice to just assume everyone knows their rigs and take it at face value then they're just setting customers up for further issues down the line, it may seem benign but that's taking advantage of customers in the long run, professionalism is also having the foresight for the problems and what might also be underlying so the jobs done right the first time. They're nice people, but bad work practices. Won't be back.

I think they did a great job. They installed a new harness and installed new one piece side…read morewindow. I knew the windows w were going to be a hassle. They did an awesome job and stuck to the bid they gave me. I know it took more time. They kept me informed as to the status of the work. As far as I am concerned they are the go-to guys for custom work and Patrick is a great guy. I highly recommend.

I highly recommend Northwest Customs for all of your automotive work! They go above and beyond in…read morefulfilling your needs, the quality of their work is admirable.

I had been to a couple of other auto wrecking places in the area to get a lot of parts for my 88…read moreSuburban. By far Taylor's was the best. I had to wait a little bit before getting in the yard, but they were pretty busy and the wait was well worth it. Rather than being given a map and and spending a good hour searching for the car I was looking for, they drove me to the exact location and pulled all of the parts I needed. The guy who was pulling them even told me showed me how to swap out future parts that I needed. They spent a long time searching for the exact size spare tire I needed and were even going to mount one on a spare rim If they couldn't find one. Just when I thought that It couldn't get any better, the guy at the front counter told me the price of everything including the spare tire and wheel: WAY cheaper than any other place I had been to. I in fact payed that price for a only a couple of parts that were smaller at other wrecking yards. Overall, the staff was very friendly and knowledgeable. And the prices are very inexpensive. I will be returning here whenever I am in need for any part.

Great Wrecking yard! I called them to see if they had my…read morepart and they did! They pulled the part and then called me to let me know it was pulled and ready to pick up. So Easy!! Great Price too! Will for sure keep them on my list of yards to check out when I need parts.

We were on our way back to California when my vehicle would not start after I filled up at a Shell…read morestation in Cottage Grove, OR. It wasn't a dead battery since the attendant at the station jumped my vehicle and all electronics were working fine and another warning light on the dashboard appeared every time I tried starting the vehicle, it just would not give it enough juice. We ended up calling AAA and we were first told that we should expect a call from a technician within 10 minutes. But we did not hear from that technician after waiting for 30 minutes. That was actually a blessing! We called AAA again, and a couple of minutes later, Corey Ray contacted us. He first asked us if we were OK and if we were in a safe location (almost unheard of in LA:-)). He immediately made us feel at ease and let us know he wasnt that far away. When he got to our location, he introduced himself that he was from Loughead Automative in Drain, Oregon. We were very impressed with how he conversed with us and assessed what service we needed or where we wanted our vehicle towed. He made suggestions since we were not familiar with the area. It turned out we did not need a tow after all since my vehicle finally started but Corey suggested I drive it around the block a couple of times and he would hang around just in case it conked out. Fortunately, my vehicle was fine. Corey then wished us good luck on the rest of our trip. Thanks Corey, for being a personable and respectable young man and inspiring my nephew to seriously hit the gym...lol. We got back to California safely but we will always remember that good people still exist and they are in Oregon :-)

So I had occasion to use the services of Loughead today and I just wanted to give a shoutout for…read moretheir outstanding customer service. Everyone I dealt with was very professional and exceptionally nice. I had a tire blowout on the freeway. They were very quick with their response time, very thorough with their work and I am extremely happy with what could have been a very tramatic experience. Would highly recommend should you ever had need of a towing company.

Just moved to Cottage Grove, Or so we didn't know of any good auto shops. A friend of mine…read morementioned a couple of places because my diesel had a bad oil leak. The first place I went was Automotive Specialties and they took me right in. I don't think it was an hour later when I received a call saying my truck was finished and NO charge. This is going to be my go to auto shop from here on. Thank you very much for your help and kindness to people new to town.

My AC compressor went out along with the serpentine belt. They fixed it for a very reasonable…read moreprice. That was many months ago and I haven't had any problem since. If I have any other issues I will call them again.

Great experience with both car and pickup. Was given fair estimates and end price was very close if…read morenot less. Repair time estimate was closely followed.

Took my car in after some sudden vibrations and smells coming from the engine stalled my road trip…read more Came in on a Friday morning and was serviced immediately; told me what was wrong and what he would do to fix it within a few minutes of prodding around and asking questions. Said it would take an hour, and it ended up being ready to go in about 45 minutes. Very kind and knowledgeable staff. Very handsome dog named Chester in the office. My car drives like I'm riding on air. Thanks guys!

My motor home had broken down on a trip from Washington to California. Went to several auto shops…read morein Cottage Grove to try and get it repaired. They all had excuses. "Too busy." "No time." "Didn't have a lift to be able to fix it." Etc. Etc. Went to Marvin Smith. They diagnosed the problem, ordered the parts, and got it fixed! (without a lift) And they worked in the pouring rain. Great job Ernie! These guys were excellent! Highly recommend.

I took my truck to the guys at Marvin Smith auto repair for a power steering pump and gear box…read morereplacement. They were great. Not only did they fix my truck, they came and picked me up at home to take me to get my truck when it was finished. They are the only auto repair service I will ever use for all my vehicles. They treated me with respect and kindness and impressed me so much that i am writing this, my first review, to let people know these guys are good. I give them 5+ stars. Clay J

Don't call anyone else. These people are amazing. Thank you so much for helping us get our truck…read moreback.

So I called Charlie from SWAT this morning to arrange him to pick up my '06 SCION XB and have it…read moredelivered to an auto shop to be repaired. He called me back about 15 minutes after our initial conversation and informed me that he was going to be tied up with an auto accident at 14th & Main Street, so he was going to get another coworker to handle my towing need. Long story short... the other person didn't show up. As I was growing impatient and calling around to other towing companies, Charlie showed up, lined up he truck(like a pro) and started hooking up my car, and apologized for the debacle regarding the tardiness of the other person not arriving to tow my car to the auto shop. He tried to comp me for the towing, but I insisted that he at least take a few bucks for lunch & his time. I thought that his actions were pretty were admirable, and next time I need a tow in the future, I will not hesitate to call him again. Props to Charlie for not leaving me hanging.