I canceled months ago after they stopped delivering the paper and started putting it in the mail. I don't want to read the paper at 4:00 p.m. I want to read it in the morning with my cup of coffee before heading into work. And I don't want to state at a computer screen to get my local news. By the way, local news is sparse, and when you contact them you don't get anyone local. They don't respect their customers so don't respect them. read more

Great employees! Excellent source for local, regional, and national news plus Notre Dame and High School Sports coverage.

I finally reached my boiling point and canceled my subscription to the South Bend Tribune. This after being a loyal subscriber for 50+ years. Ever since operations were moved out of South Bend and Tribune was purchased by Gannett it has gone downhill. News is day old at best and sports two days old most of time. That is not a newspaper it is a history paper...However that is not why I canceled' although it should have been. What made me cancel was when they tried to overcharge and lie to me. I had paid for a one year subscription and had two months remaining on it when they charged me for another year. I called in to ask about charge and was told I didn't pay enough for my original subscription and it was only good for ten months. Now what company accepts a payment for a year subscription that is less than it should be? None! So I told them to cancel everything and credit my account. If that doesn't happen I'll be contacting the BBB. I've never dealt with a more dishonest organization in my life. read more

What a poor excuse for a newspaper!! Delivery is a total crap shoot, news is completely stale, and a customer service department that actually provides customer service is non existent! Adios SBT, time for me to get real and drop this POS paper. read more

If I could give a zero for customer service, I would do so. I have e-mailed three time to ask about canceling Premium service (about double the cost of regular) with no response. The fourth time I told them to cancel my service. That time I received a response telling my that can't be done by e-mail. so let see poor product and no customer service, no wonder its a failing business. Do us a favor and die already. read more

The South Bend Tribune is no longer a newspaper I need. The articles seem to be written by Liberals. Example - why not a story on the Hunter Biden situation. I am going to discontinue my subscription - have had one since 1986. read more

Seems like the reviews are spot on. Customer service that doesn't do anything. Papers constantly not delivered. Nothing really being done about it. How about you guys just not to deliveries anymore..save us all the trouble. Gotta buy them from the store most days anyway, EVEN THOUGH WE'VE PAYED FOR A SUBSCRIPTION. read more

Absolutely the worst excuse of a business I have ever experienced in my 72 years of existence. News content is two days old. Good chance the paper might not get delivered that day...does the Tribune credit your account for missed issues...get real. The only thing worse than their Customer Service Department is their Billing Department! read more

I'm not happy at all that I just paid 3 for a paper that has an everyday crossword available in it. I get you all making changes and cutting back but why you got to disrupt the Sunday edition. I look forward to the Sunday crossword. Very few highlights I get in my life and you decide to minimize that. Find chopping in other aspects. It's not like you report EVERYTHING that goes on in South Bend anyways. Don't chuck the puzzle. Whoever made this executive decision should be chucked. read more

The paper is ok to read. Subscribers may or may not receive a paper. If you complain you definitely won't see a paper. If you quit your subscription they will call you all the time and beg you to come back, making lofty promises which claim daily delivery (except for Saturday when there is no longer a paper). Once you pay them, the guessing games begin again: Will I receive a paper? Where will I find it? Under my car? In my bushes? At the middle of the driveway? Who knows. The excitement never ends!. The paper is ok if you are purchasing it elsewhere....just don't expect delivery. The only issue that has any real news is the Sunday issue. I don't recommend subscribing, I've canceled before but old habits die hard and I re subscribed. I am thinking of canceling again though. read more

How is this paper still around? Delivery is miserable. Trying calling any phone there and it's either ignored, mail box full or just hangs up. Their web site has been block here at work because of malware. So we have no way of getting any credit for missing papers. Just close the doors and be done with it already. read more

Rude delivery people foul mouth, missed deliveries most days, contacted customer service with a detailed email and obviously they did not care maybe this paper should die like the rest of them because they're trying to kill it. read more

I have been trying to get a new newspaper tube for rural delivery for the last two months. I have grown tired of picking up my paper off the driveway. Phoned tribune, nothing. Wrote tribune, no response. I wonder if it would help if I wrote Gannett? Probably not. read more

Cannot reach a person, all automated without the right questions for my issues. Paper is ok but delivery awful and impossible to get through to someone. This has been going on for weeks... horrible customer service. read more

Update: October 30,, 2016 How about that! I did not know that if you order the home delivery of the SB Tribune, that you also get the e-edition too. I've been complaining, calling and emailing them, and even said once that it would be nice if I could get the e-edition when my paper is missing. So now I don't have a problem reading the paper, but why didn't somebody tell me earlier? That's why I can only upgrade them from a one to a three rating, at least for now. read more

I kind of feel bad for the South Bend Tribune. It's a small-town paper, and it shows. In many ways. From its often simplistic writing to its choice of headlines to its editorial stances, the Tribune actually does an excellent job of representing its readers. In that sense, it serves its purpose as a small-town paper. But I think a good newspaper should challenge its readers; it doesn't necessarily have to be politically at odds with its readers, but it should ask the serious questions and focus on the serious topics. In short, it should lead. The Tribune follows in the worst sense of the word. The Tribune does cover Notre Dame football very well, and it does so rather independently; it's not just a PR arm of the ND athletic department. But this readable section doesn't make up for provinciality of the paper as a whole. read more

The list of needed improvements continues to grow. One bright spot has been the recent, surprising increase in investigative articles by some of the newer reporters as well as more work in compiling facts for all reporters. 1) I continue to be unimpressed with the latest iteration of the Editorial board. Their collective awareness of the thoughts and opinions of the community they represent seems uninformed. 2) Try calling ANY of the phone numbers before you go to work or after you come home and you will get an answering machine and sometimes get stuck in their phone system until you hang up in frustration. I even had one message from a number the system said I needed to go to and they transferred me, that said this number is not monitored?? 3) Stopped getting my paper, which has been unusual (another bright spot), only to be told I had been put on a 'vacation hold' even though I was not on vacation or even knew how to do that particular process. 4) Not a fan of outsourcing the printing process as I am a Notre Dame fan and am tired of buying the Sunday Goshen paper in order to see the results and highlights quicker than 2 days after the fact. Observations are that the Schurz group seems unwilling to put any money into this operation. They appear to be using any capital dollars available to expand their empire by using cash flow from operations to fund those acquisitions in other communities. On site printing presses are well over 20 years old, foreign made and have outlived the tax deduction they received from the City to keep them here. Smart, dedicated operators would have been budgeting for replacements during this time. Not committed to this community and is dying a slow death. read more

Subscription services and delivery have degraded substantially during the couple of years. I have been "cancelled" a few times lately without my knowledge, the paper is not delivered on some days, the paper is delivered hours late on some days - which makes it useless by the time I get home in the evening in our "instant news" environment. Calling in on the automated systems is very painful especially when you simply want to speak to a human. On the few occasions when I am called back it is from somewhere around the east coast (at least it is not India!) - they take my info and promise performance, then call me back again a few hours later as if our first conversation never happened and I repeat the process. The South Bend Tribune is, and has been, dying which is unfortunate. From my perspective ownership simply does not care about subscribers/customers - who are the purpose and lifeblood of any business. read more

Nothing worth reading in the Tribune!! over the years the content has gone down and the price up! Only had it because I was getting such a good deal. Called customer service last year because my deliver stopped due to non-payment but my bank showed I did, dealing with them was a joke and I was not going to do the leg work for their mistake! read more

I have been in South Bend a little under 4 yrs. and have had nothing but issues with this newspaper. Today I didn't receive my paper even though I just renewed my subscription in June. The check was cashed on Jul 5. I called to see why I didn't get a paper today. I talked with someone named Michael. He tells me to fax a copy of the check. Are you kidding me?? Where do I get a faxed copy on Sun. morning? He says, well I can assure you that you will not be getting a paper today. What kind of customer service is this? read more

Once was an important part of life in the area. Must of been more news back then because now it's worthless print. No good reporting, no investigative reporting, hardly any world news in the pages. They've not failed because of the internet. They failed because they allowed it to happen!! And when they shut the doors it will be way past time. Don't subscribe to it either because it'll never EVER be on time n matter how many times you call in....... read more

it has four weeks in a row yet I have to call to get my Sunday paper .even then some times I don't get it or shows up in the afternoon. some of the other people in the area have told me the same thing. well I quit the paper may be they will wake up some day read more