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    Casperson Books

    5.0 (3 reviews)
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    Services - Casperson Books

    Cards and stationery

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    Andrews University Bookstore

    Andrews University Bookstore

    (1 review)

    I came to this bookstore a day before Winter break to purchase some Christmas souvenirs for my…read morefamily. Before purchasing I asked the sales man behind the register if I was allowed to return some of the items just in case they didn't fit. Kindly, he said I could return the items and even offered me a gift receipt. I spent my Christmas break in California. Unfortunately the Andrews University sweater that I purchased for my mother didn't fit and I planned to bring it back to this bookstore for a refund. I arrived back to the book store one week before the following semester began, only to find that the bookstore was closed during the entire holiday break. When the semester began I came in to finally return my purchase. I Brought back the sweater in the original bag I had purchased it in along with the receipt. When the manager looked at the receipt she rudely said I wasn't allowed to return the item. I explained that I had just purchased it before Christmas break as a gift, and she still wouldn't allow the refund because it had already exceeded the time for a refund. I also explained that the sales person I purchased from said I could return any gift items as long as I kept the receipt. She spoke to me as if I was lying because it was not their store policy. I clarified that the bookstore wasn't even open during the long semester break and when I had come to the bookstore a week prior to meet the refund deadline the store was still not opened. She allowed for me to have the refund but sharply added, "that is NOT the stores policy." I received my refund but I left feeling upset by the rude customer service that I had received. I'm not so much upset about her wanting to keep the store policy. I feel she should clarify the store policy to her workers, especially during holiday sessions. I understand that rules need to be followed. I'm more upset in the attitude and tone of voice that she used to handle the transaction. I expected better treatment from a Christian in a Christian university. The manager of this bookstore, Cindy Swanson, has no Christian etiquette. She is rude and has no respect for the students that pay thousands of dollars on university tuition and for books from this book store each year. I have no plans to make any future purchases in this store. I choose to buy all my texts books from Amazon. All Andrews University novelty items are highly priced anyway. The only Andrews University souvenir I need is my Masters Diploma.

    Casperson Books - stationery - Updated May 2026

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