I strongly recommend this service to everyone with elderly in the family. Every person you interact with is very supportive and go out of their way to help you with resources they have or can acquire for you. Thank you dear Janeth and Aida for your generous and loving care and patience with my parents and all of us. I really appreciate you and what you do A Lot! Strongly recommend With deep gratitude, Zhanna read more

Sourcewise is an agency that I would not recommend based on my experience as a senior citizen seeking assistance finding work. Despite presenting itself as a nonprofit providing "an array of direct support services for older adults, adults with disabilities, and caregivers in Santa Clara County," my experience raised serious concerns about professionalism, communication, and accountability. In January 2026, I contacted Sourcewise again after they responded to a public review and asked me to reach out directly, which I did. I communicated with a director through email, but no resolution was reached. During an intake call that lasted over 30 minutes, I was asked questions such as "Where are you from?" and "What did you do in your country?" even after clearly stating that I have lived and worked legally in the United States for decades. I found these questions unnecessary and inappropriate. During the same process, I was offered a wage below the legally established minimum wage for the City of Santa Clara, where they are located. This was later acknowledged by the director as an error. What an error. I also experienced repeated and intrusive follow-up calls simply to notify me of emails, which I found unprofessional. Additionally, when discussing job location and transportation, my explanations about using public transportation or even Uber if necessary were not properly considered. Instead, the Lead Intake Coordinator focused on walking distance calculations, which reflected a lack of attention to what I was actually communicating. "It will take 2 hours to get to our office in Santa Clara", was the LIC answer. I reside in downtown San Jose. Due to these and other issues, I decided not to pursue services with them. Following their own suggestion, I submitted a formal grievance on March 9, 2026. After more than a month, I have not received even a basic acknowledgment of receipt. I resent the grievance on April 3, 2026, including additional details to ensure a complete record. Again, there has been no response. This lack of acknowledgment is particularly concerning given that the organization explicitly advised me to submit a grievance. I also requested contact information for the Board of Directors, which was refused. This has been an ongoing issue, and the absence of any response raises serious concerns about transparency, accountability, and how concerns from the public are handled within an organization that states it "respects individual rights" and aims to support the community. The failure to acknowledge or address a formal grievance is, in my opinion, unacceptable. read more

I give this organization 0 stars! They have their own agenda. If one is a senior, unless they are seeking IHSS help, they won't get the help they need. It's obvious that they prefer helping nonwhites. I've had a recent experience with one of the workers and she suggested, even as a senior, that I should go out and get a job if Social Security doesn't pay enough for my monthly expenses. I have health issues and yet she suggested I look into working retail or be a barista. Unbelievable. You can't reason with these people. They have their own agenda and don't take into account people's current issues. So boo on them! read more

After a very long time of searching, I wish I'd known about Sourcewise sooner. All the people I spoke with at Sourcewise were caring, and helpful, and would have saved us valuable time, and prevented our frustrations, if we'd known about them earlier. But, the most helpful person to me was Community Support Program Specialist Shobna Choudry. She worked with me, providing knowledgeable experienced information, and helped me through the various steps, and tasks, to get where I needed to be. By contrast, when my sisters and myself previously ended up pursuing maybe 13 other possible programs, to address my living situation, we encountered a number of dead-ends, inaccurate, irrelevant or unhelpful information, and additional referrals to other time-consuming unproductive rabbit trails, and to continually changing (rotating) and occasionally "ended" Contacts. And, there was sometimes downright resistance to answering questions. Forms would sometimes need to be submitted in-person at an office, even though website messaging systems sometimes did exist, but were not mentioned or advertised. Also, some folks are working from their phones, and do not have ready two-way, office-level, tech capability, to use multiple types of access to send or receive a fax, to scan or print information, add attachments to emails, or download or upload a document or photo ID. There are often complex layers and levels to get through, for validation, verification, authentication, confirmation, and approval from various agencies and medical providers, for each individual record to be released to multiple third parties. However, fortunately, the Sourcewise organizational 'culture of caring' seems to extend further, to the Director level, and presumably beyond, as evidenced by HICAP Director Marcelo Espiritu He took the time to call me at a particularly critical time, and personally helped to guide me. Sourcewise personnel obviously care. I am grateful to be able to say I would highly recommend Sourcewise, from anyone just starting to explore options, to experienced searchers. You don't need to go it alone. These people will help make the journey more efficient, and more pleasant. Dealing with layers and levels of bureaucracy can be stressful. But, it's much better to make actual progress, with such a helpful partner. read more

Sourcewise is an absolute godsend and I have no idea how my family would manage my mom's care without their programming. Nathaniel is a gift and has gone so far above and beyond for our family. I was truly at a point of despair and desperation regarding senior care before Sourcewise entered the picture. THANK YOU SOURCEWISE read more

SourceWise has provided for our sweet Mom in remarkable ways. We initially heard about Shobna Choudry's insight and creativity in August of 2023 (she enjoys a stellar reputation at Westgate Villa) and we were thrilled to connect with her in May of 2024. As our Program Community Support Specialist, Shobna did ALL the heavy lifting when it came time to coordinate services to benefit our sweet Mom. By early July of 2024, Shobna's devotion to paperwork and protocol paid off in miraculous ways for our precious Mom. Shobna visits our Mom regularly to make absolutely certain she's in the very best place possible, and she's very proactive surrounding any paperwork that needs to be completed. We are so grateful for Shobna and her team at SourceWise! read more

Linh is great care manager and checks in on my parents. Caregiving is rough, they make it easier.

Sourcewise was so helpful for me to get my brother into a place that was more supportive for his needs. So grateful for their help without it my brother would still be in a place that was not a good fit and not supportive. read more

My name is Arthur t Martinez. I am the younger brother and caretaker for my brother Robert t Martinez. Zoe Clark/sourcewize has assisted Bob with his needs. She is very professional and courteous. Thank you Zoe for the excellent service. She has provided great value and solved many problems for Bob. We look to her when we have problems and she provides a solution. Sincerely Arthur t Martinez. read more

Rude people.l at the office, not helpful. Received Spoiled food poisoning Delivery people not reliable. read more

They sent me a postcard in the mail asking to do a survey. I thought okay, why not. 1. The weblink did not work. http://survey.alchemer.com/s3/7342004/OlderAdultsSurvey 2. Their weblink didn't have the 's' for 'secure' anyway. 3. I then used the QR code on the card. 4. You had to establish an 'new account' which required a credit card. It has all the signs we look for in a scam. Sounds like some scam to me. They call themselves a "Non-profit" but it seems this organization was created to grab tax dollars and create some jobs for those few who can't be employed by anyone else. I feel any legitimate organization or business with half a brain would respond to all these poor reviews. read more

Sourcewise - Community Service/Non-Profit Near Me - Santa Clara, California

We started with my delivery at the wrong apartment and the furthest one from my apartment! It was iced but sat tipped on its side, in a 75° hallway for 4 hours. I'm a partially disabled senior, it took me 30 minutes to push it back to my apartment and I've been in pain for over a week now. Because I live in a senior complex there was nobody else to help me. I called and was told a supervisor would call me that was 8 days ago and I'm still waiting. So my next delivery had the ice packs down on the side they must have come at 7:00 in the morning because I never heard the Bell. I work from home so I discovered the box, again in a 75° hallway, at 3:00 p.m.. this time the ice packs were on the side of the cardboard box and the whole box was mushy from being wet and everything on the top half was room temperature again. So far two boxes and I've thrown away half the food in each box. Not a great start for this delivery service and still no call back....... read more

If not for Sourcewise, I don't know where my mom would be. My mom has dementia and requires 24 hour care. Assisted Living facilities are all about money. It took Sourcewise to inform us of their program. The Living Facility never informed me or other families that there was a program that would pay 90% of the monthly fees at my mom's living facility. Sourcewise provides the program. Shobna and Marcelo at Sourcewise are a tremendous help. These individuals perform invaluable work. read more

The best source of information about health insurance and benefits for Seniors. I highly recommend you contact them. They provide reliable information. NO SELLING. read more

Caregivers network is amazing! They have truly helped me and my family during difficult time I highly recommend them if you need help finding a reliable caregiver and want to know something else! They offer a one time respite grant to support you. Thank you sourcewise! Shout out to the caregivers team. read more

Supposedly provides assistance to seniors who are trying to re enter the job market. What a complete and utter farce. I do have some physical challenges, but generally get around quite well. Sourcewise was recommended by a resource center in my town. I had to deal with Maria. Easily one of the stupidest individuals I have ever had the misfortune to deal with. The kind of mind numbing stupidity that leaves you shaking your head, wondering if you will ever grow those brain cells or rebuild those synapses. I had to repeat simple questions over and over. Still complete inability to answer because she couldn't understand the most badly concept. When she called me a "smart ass" I just gave up. This is a daycare facility for imbeciles, siphoning off tax dollars as they pretend to serve a need. No matter what your skills Maria is going to tell you to be a greeter at Walmart. Don't waste your time, if you are my age (almost 70) life is just too short. Actually, whatever your age, life is too short. read more

I contacted this organization to seek help in finding someone to install safety features in our house for my elderly mother who is living with us. They gave me a list of resources/contractors starting with a program from Home Depot. I contacted Home Depot first and they had no information on any program that supports seniors. I called the next referral on the list, Alvco. This person assured me he was an ADA expert and would guarantee everything was done to code. He quoted me a rate over the phone, then doubled it when he came to our house. When questioned he said, go get other quotes, you won't find one better. We went ahead and moved forward thinking if the referral came from Sourcewise, it must be good. He did such a poor job we had to hire someone else to come in and fix his work. When we called him about it, he yelled and swore at us. Even if he had offered to fix it, which he didn't, I would not want this person back in my house and I cannot imagine why Sourcewise is referring this contractor who has multiple bad reviews on Yelp for poor work, unprofessionalism, and abusive traits. read more

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Marcello is an amazing resource. He knows everything there is to know about Medicare and then some. He is incredibly patient and caring as well. My family was very grateful for his guidance and assistance. read more

a great government service agency, very necessary. they provide services for the elderly in our community, including education on medicare, scams targeting the elderly, home-care options, and meals-on-wheels. they publish a free book every year or two with an extensive list of resources for the elderly, including lawyers, govt agencies and other companies that seniors can consult. if you can't pick it up at a senior center, you can come to the office and get it here, generally. call first to make sure they have it. the information is also available on their website. COA also administers health benefits (valley health plan) to people who work for in-home supportive services (ihss), the govt program providing daytime home support for disabled and elderly adults. you can sign up for their email list to get a quarterly newsletter with general advice for seniors and medicare updates. the newsletter is also sent via snail mail to all ihss providers and consumers. they also provide cpr and other training courses through sunnyvale cupertino adult education. i'm not sure if the classes are offered to the general public, or only to ihss providers. i highly recommend getting in touch with this company if you have questions regarding home-care options for a relative, or if you are an elderly individual who needs more information on your medicare insurance options. the building's parking and entrance are in the back, not on the alameda. it is wheelchair accessible. read more

Terrible. Why is the government spending money on these folks? And what the heck is with the name change from Council on Aging to Sourcewise? It makes no sense to clients. The service is slow when requesting call back (like wait for days). You have to call to get the Medicare/Medi-Cal guide instead of downloading online. The guide itself is excellent. Their workers are not very well versed in Medicare/Medi-Cal options that are available or not available to seniors, so there is no point in getting the guide via phone. If you want to talk about housing options, the workers simply recite all the things I've seen in other printed literature. They provide no added information or insight. In general, seniors get dumped on when it comes to government entitlements and Medicare is full of waste and overspending, but you won't find any new secrets about getting benefits from Sourcewise. read more

After finding the "Sourcewise" website (which took me a few tries, before I was convinced of its affiliation with the Council on Aging), I was sorely disappointed to find that it had no information on low-income senior housing complexes within 25 miles of Milpitas. Really? Some talented and hungry grant writer has done someone a huge favor here, but it's certainly NOT the senior citizens of Santa Clara County. :( Mr. and Mrs. Sourcewise need to look at their Scope of Work. read more