Sourcewise is an agency that I would not recommend based on my experience as a senior citizen…read moreseeking assistance finding work. Despite presenting itself as a nonprofit providing "an array of direct support services for older adults, adults with disabilities, and caregivers in Santa Clara County," my experience raised serious concerns about professionalism, communication, and accountability.
In January 2026, I contacted Sourcewise again after they responded to a public review and asked me to reach out directly, which I did. I communicated with a director through email, but no resolution was reached.
During an intake call that lasted over 30 minutes, I was asked questions such as "Where are you from?" and "What did you do in your country?" even after clearly stating that I have lived and worked legally in the United States for decades. I found these questions unnecessary and inappropriate.
During the same process, I was offered a wage below the legally established minimum wage for the City of Santa Clara, where they are located. This was later acknowledged by the director as an error. What an error. I also experienced repeated and intrusive follow-up calls simply to notify me of emails, which I found unprofessional.
Additionally, when discussing job location and transportation, my explanations about using public transportation or even Uber if necessary were not properly considered. Instead, the Lead Intake Coordinator focused on walking distance calculations, which reflected a lack of attention to what I was actually communicating. "It will take 2 hours to get to our office in Santa Clara", was the LIC answer. I reside in downtown San Jose. Due to these and other issues, I decided not to pursue services with them.
Following their own suggestion, I submitted a formal grievance on March 9, 2026. After more than a month, I have not received even a basic acknowledgment of receipt. I resent the grievance on April 3, 2026, including additional details to ensure a complete record. Again, there has been no response.
This lack of acknowledgment is particularly concerning given that the organization explicitly advised me to submit a grievance. I also requested contact information for the Board of Directors, which was refused.
This has been an ongoing issue, and the absence of any response raises serious concerns about transparency, accountability, and how concerns from the public are handled within an organization that states it "respects individual rights" and aims to support the community. The failure to acknowledge or address a formal grievance is, in my opinion, unacceptable.