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    Soup Kitchen

    4.7 (9 reviews)

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    The Picture House

    The Picture House

    3.1(7 reviews)
    0.2 mi
    ££

    Let me start by saying this: I don't walk into a Wetherspoons expecting fine dining or 5-star…read moreservice. I understand it's budget food and budget service -- but even with that in mind, what I experienced yesterday was utterly appalling and has compelled me to write this review out of sheer disbelief and disgust. We entered and had to sit at one of the only clean tables in the place. Every other table was covered in dirty plates, overflowing glasses, and piles of rubbish. This wasn't during a busy rush -- the place was nearly empty, with staff standing around behind the bar clearly able to see the state of things and doing nothing about it. I ordered a drink on the app and, despite very obviously looking under 25 (I'm 24 but regularly get mistaken for a teenager), I wasn't ID'd. The same thing happened again when I ordered a second alcoholic drink with my food -- different server, still no ID check. So clearly, the 'Challenge 25' policy isn't something they actually follow -- until it becomes convenient for them. Later, I ordered two cocktails via the app. A staff member finally came over and asked for ID. I explained I didn't have it, but that I'd already been served alcohol twice during this visit. She refused to hand over the drinks -- which is fair, that's on me. But refusing to refund me? That is nothing short of daylight robbery. Hiding behind a "no refund on app orders" policy to justify keeping money for a product you won't provide is not only bad practice -- it's disgraceful. When I asked to speak to a manager, things somehow got worse. The person who came over said "I'm not the manager, but I'm the closest you will get" was shockingly rude, confrontational, and downright unpleasant. Aggressive tone, absolutely no professionalism, and frankly, they didn't even look like they'd had a wash that day. If this is the person in charge of setting an example for the rest of the staff, it's no wonder the place is in such a state. Basic customer service was completely absent. You'd think that being polite, approachable, and clean would be minimum expectations for public-facing roles, but apparently not here. I left feeling angry, ripped off, and genuinely disgusted by how little care or respect was shown. I never thought I'd say this, but this experience has lowered the bar for Wetherspoons even further. Avoid this location if you have any shred of self-respect -- or at least until management is overhauled and staff are taught how to treat paying customers.

    This historic venue, now over a century old, can be relied on for reasonably priced food and drink…read morein Stafford's main street. There is a pleasant atmosphere, and the decor includes many photographs of film stars that have appeared here over the decades. Recommended.

    Soup Kitchen - british - Updated May 2026

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