I enjoyed this place. The lady at the front desk is very nice. She makes sure you are comfortable…read morewhen arriving, willing to answer any and all questions you may have regarding the massages. She makes you feel comfortable right when you enter offers you water and so on. When you get pulled to the back, I had zanna, she was really good. She actually listened to everything. I was saying she was asking questions to make sure that whatever was hurting or strained was being adjusted. To me it was a good sense of strength that was being put into my back where I needed it. Very knowledgeable I was answering any questions ahead as well. I would definitely be back.

I've been coming to Elements Massage for a while now, and the customer service is consistently…read moreoutstanding. The front desk team is always welcoming, upbeat, and incredibly helpful. On one occasion I couldn't get through on the phone, and they actually called me back almost immediately, I didn't even leave a message. Such a small thing, but it really shows how attentive they are. Every visit feels smooth and easy. They're great at explaining different massage options, helping match you with the right therapist, and making sure you're comfortable from the moment you walk in. Like any wellness place, sometimes cancellations happen, especially if a therapist is sick. While it's never ideal, they've always handled it professionally and tried to accommodate us in the best way possible, which I really appreciate. What keeps me coming back is not just the service but the variety of massage styles. My husband prefers a very light, gentle massage, while I usually need something deeper and more intense and they always manage to pair us with therapists who can deliver exactly what we need. Overall, this location is friendly, reliable, and truly committed to making sure every client leaves feeling better than they came in. Highly recommend!

The desk staff was friendly and helpful. The massage was just what I was hoping for.read more

Management, Constantina, just called basically stating she'd comp my next enhancement because of…read morethe review I wrote. I asked if she could comp my $15 enhancement that I added previously. She said no as it was a service that's already been rendered. I mean, why would I ever actually return? My patronage is definitely worth more than a $15 credit on my next massage thank you very much. She said she's been in service for years and wants to make things right. I, too, have been in service for over a decade and her approach was 1000% not personable. I literally wish it was a recorded call so her management could listen to it. She said if I didn't like my massage, I should have gotten up from the table and refused to pay at that point. Even said she would not have tipped the therapist, which I still did nonetheless. lol, didn't know that was the etiquette but thanks for the lesson. She even told me that almost all of their reviews are 4 and 5 stars and insinuated that the problem is likely me. The "service" of this place is so pretentious, it's crazy. I'll stick with my massages at Equinox, thanks. ------------------------------ Alex was sweet. Petra was cold af - Like do you even have a soul, maybe try smiling. I had Andrea for my therapist and she was great. Pressure was great and if you run hot, she's perfect for you cause her hands stayed cool as a cucumber. 1 star for the administration of it all. They are not accommodating. With Vegas being a tourist city, and their parking and location being what it is, I'd say plan to get there 30 mins early because if you're stuck looking for their location or looking for a parking spot, you're very much eating into your massage time. I even had a question to which the receptionist had to ask her supervisor, who is not on site, and that took about 6 extra minutes of my time. I think management should give their receptionists more leeway with make decisions. I'm not returning because we had issues at check in and tbh, it's been recurring at The Now's in Silver Lake and New Orleans and I'm just over dealing with them.

I was looking for a massage and found this one on Google so I wanted to give this a try. Very…read moreimpressed with the quality of the massages and check in/paperwork didn't add into my massage time which is awesome! Kitty was friendly and the establishment is pleasing. I will return and speak highly of this place with friends and family. Comes highly recommended!

I loved my massage by Kitty. It truly helped my body heal from stress and a lot of tightness and…read moreknots. I highly recommend and will make this a regular therapy for me.

This is hands down one of the best massages I have ever had. For my job I travel the world, long…read moreflights mean that when I land I go directly to a masseuse. So I have had thousands of massages. She is the best I have ever had. I have shoulder pain from lifting my carry on into the bin so many times a week and she didn't just give me a massage she worked on what I needed- my shoulder and more . She is the only person I will see now when in LV and I can't recommend her more highly. You're missing out if you don't schedule an appointment!

Grace is amazing at what she does. She took plenty of time to make sure that my back was in good…read moreshape after the session. Perfect pressure and technique. Absolutely recommend her to anyone.

This is a must do when in Vegas !!! I live out of state and make sure to get my appointment…read morescheduled! This place is clean, safe and welcoming! The staff is wonderful, accommodating and makes you feel safe and comfortable! Whatever is stopping you from making the appointments, GO!!!! This place is amazing and on the list of must do for you experience while in Vegas !!! I stay on the strip and would pay insane money for less than what you get here !!! Book the appointment! Thank you all for always taking such great care of us !

Amazing 90 min massage service from Willa. I've been to a…read morefew local spots and this one is my new favorite. Very clean, private and relaxing space. I was asked if there were any areas of focus prior to starting my massage.

This place was great. I know a lot of people that may like soft, relaxing massages (and I'm…read moreassuming they do that here too) but I need PRESSURE. I came here because someone had mentioned they do the one where they walk on your back, and it was AWESOME. I feel like 90% of the massages I had before just couldn't break up my knots (even when I asked for more pressure) but I finally found a place that can do just that. The person I had was Xiuxiu (which I believe is pronounced similar to Sue-sue?) I recommend it for any people that work out a lot or just build up knots.

The massage itself was lame. Weak, little or no pressure with lots of stroking rather than actual…read moremassaging. Far more pressure was applied demanding an unrealistic tip. Ask too much for extra service. Going back to my old masseuse.

Had a fantastic experience at Luxury Thai Spa! From the moment I arrived, the receptionist Mint,…read moremade me feel welcome and well taken care of. I went for the 2-hour Luxury Massage with Jasmine, and apparently two hours can disappear remarkably fast when you're that relaxed. Jasmine was excellent--professional, attentive, and clearly knows what she's doing. I asked for strong pressure and she delivered....oh, sweet, sweet pain! LoL The spa itself is beautiful, with great décor and a relaxing atmosphere that makes you forget the outside world exists for a while. Two hours well spent. I walked in feeling like a regular human and walked out feeling like I'd been rebooted. Definitely recommend!

I specifically requested a shoulder-focused massage due to tension and pain, but the masseuse…read morebarely listened to my concerns. I paid $60 for a 30-minute session, and instead of concentrating on my shoulders, most of the session involved stepping and wrestling across my entire body. It felt rushed, impersonal, and completely ignored the service I asked for. To make matters worse, after the disappointing session, I was followed out to my car and pressured for a larger tip. I already paid for the service and did not appreciate being harassed in the parking lot for additional money, especially after my requests were ignored the entire time. Very uncomfortable experience overall and definitely not worth the price. Terrible vibe.

Amazing, very accommodating and the most thorough and best massage I've ever had. Definitely worth…read morethe visit!

Doesn't respond answer the phone or respond to texting. There are definitely better options in Las…read moreVegas

I was in the tail end of my vacation, sightseeing and hiking. My body was tired and achy. It was…read moretime for some tlc. I went to another place first. The massage was okay. I decided to try Dee. Let me preface by saying I love massages. I carry my tension in my shoulders and am pretty much always tight. Some masseuse can give deep pressure, but very few can do deep with slow and gentle. Fern can. I felt so relaxed after 60 minutes. It was truly the best massage I've ever had. It was so good, I scheduled another longer massage with Fern for the last day of my trip (which was the next day). I know if I lived closer I would be a regular.

I have had many Thai massages over the years, and this was by far one of the worst experiences I've…read morehad. From the moment I walked in, the front desk staff seemed completely uninterested in customers, staying on their phone and barely acknowledging me. There was no greeting or professionalism -- I was simply handed paperwork while they continued scrolling on Instagram or TikTok. I requested a combination Thai massage, but the technique felt extremely inexperienced. The therapist attempted back-walking for less than a minute before switching to rubbing heavily fragranced oil all over my body with little to no technique or pressure control. The entire massage felt rushed and careless. To make matters worse, the therapist kept her cell phone in her pocket the entire session, and it constantly vibrated while she was working on me. It was distracting and came across as very unprofessional. It honestly felt like she did not want to be there. The oil was so heavily fragranced that my skin became itchy afterward and felt irritated for hours. Because of how uncomfortable the experience was, I ended the massage after only 15 minutes. When I went to leave, instead of apologizing or asking what went wrong, the front desk staff started yelling across the business about how long I had been in the room so they could determine whether to charge me. Thankfully I was not charged, but the overall experience was uncomfortable, unprofessional, and disappointing. Between the poor customer service, constant phone distractions, overpowering fragrance, and lack of proper massage technique, I would not recommend this place.

Nancy was an excellent provider. Clearly experienced. This wasn't my first time seeing her, but…read morewant to make sure everyone else knows this is a great neighborhood spot. Will return soon!

This massage place is by our house, so we've been over 10 times. The last few times have been…read moresteadily declining. Leaving this review so I remember to never come back. - the lady would not stop talking. She was talking to the other masseuse, talking to herself, hella loud and not relaxing. - my allergies are so bad in here. I don't know if it's the sheets, dust, something makes my nose itch so much. - the male masseuse today stuck his thumb into my buttcheeks. I get massages all the time. I've never had this happen. He was massaging my back with one hand, and the other hand was using my butt (instead of the table) to grip. - the lady that was massaging my husband kept leaving the room, so he didn't get his full time. Never ever coming back. Ever.