Helped me make my first "legit" camera purchase. Guided me through the entire process in a kind and…read morepositive manner.

I would not normally review an electronics store but, this is a rare case. I am a photographer…read moreand finding true professional gear in the Roanoke Valley is about impossible now that some of the older privately owned camera stores have been bought out. Luckily Lee Hartman saw a market and grabbed it. The selection may not be huge but they try to keep in stock what a photographer would need in the way of lenses and camera bodies. Sure, you can buy online and get a wider selection or maybe cheaper. But I love being able to try out what I buy, I also support my local stores. If I try it there, I buy it there. The price is usually right in line with the street price if you consider the shipping.

Justin is the best!!…read more My MacBook Pro stopped working (white screen, flashing question mark folder!) and it couldn't find my hard drive. I took it to him on Monday afternoon and he said it was probably the cable to the hard drive and that he would email me as soon as he knew. He emailed me the next day to say that was the problem and that all my data should still be there. It was ready to pick up Wednesday afternoon. Not only did he save my PhD, but he cleaned my computer and replaced the three missing feet on the bottom. Amazing service! Total lifesaver!

Well there was an epic disaster with my laptop. This time of the wine variety. Since this is my…read morelife line to finding work figured I was pretty much up the proverbial creek due to monetary constraints. I was absolutely wrong. Their mac tech there was extremely willing to get this thing done on the cheap. Everything works just as it did before and seems to be at least a bit more responsive. Thankfully I don't really look at my keyboard to type so having "bnbn" as part of the keyboard doesn't bother me in the slightest.

I love this place. It's the must go place for all your old school video game needs like NES, SNES,…read moreetc. If you can't find a retro item at Gamestop stop by The Tech Exchange. They also have newer system games like PS4 and Xbox One. I like their DVD and Blu-ray selection also. A very fun place to shop. Would recommend.

They ruined my GameCube game. I went to their store Tuesday afternoon to get my copy of Sonic…read moreAdventure 2 Battle resurfaced. I asked the clerk if I could get my it done and they said yes but they would have to try to resurface it on the highest setting, I said okay. they get done with it and I pay the fee for the resurface and a copy of the legend of Zelda wind waker. I get home to test it out and my GameCube can't read it, it spins for about 5 seconds then stops. I tried wiping outward with a microfiber cloth to see if it would help but nothing. And here's the thing before I got the game resurfaced it worked to an extent. Getting through the start up and a little bit into the game and when it got to a certain cutscene it couldn't read it. But now it can't read it at all. im convinced that they shouldn't have buffer my game at the highest setting and maybe it wouldn't have ruined it. Either way I'm very upset I can't play my game anymore .

I have been a customer for well over 30 years. They have always been engaging, professional,…read morepersonable, and extremely helpful. I've only had one incident over all of these years. I won't go into detail because it was handled quickly and without question. Execution may not always be flawless but the outcome certainly is.

This is the ONLY electronics repair shop that I trust to repair my 50 year old Altec Voice of the…read moreTheater equipment ! I just wish the business was closer , but the 90 plus mile run each way is worth it for peace of mind , knowing the proprietor's expertise . I am currently having problems , needing that expertise , so prepping for the long trip .

Not listed on Yelp or Google but this is a nice Radio Shack that is close by. Cheerful greeting…read moreas we walked in the door. Friendly staff. The young man was able to get exactly what we needed in a short time. Could have possibly bought this cheaper at WalMart but it would have taken an hour of my time instead of 7 minutes .

I just bought some stuff online for the holiday sale season and thought I'd stop in to pick up an…read moreitem in person. Maybe look around to see if there was any other deal to be had. How bad could it be? The answer is pretty dire. The parking lot was a nightmare, as this store is at the end of a row of stores with pedestrians aimlessly milling at their own pace through the single road to get there. Walking into the store, it was cavernous but really rather empty. Some of the carpet was messy, particularly remarkable when you consider the horde of Roombas and other similar devices that are in stock here; apparently they don't have one of their own. I had a few theoretical tech needs but couldn't find anything to meet them in stock. But whatever, I went to pick up the one thing I'd already bought. I opened my pickup email, and clicked a link. It told me to go to the checkout line. The checkout line was painfully slow, with a few people talking endlessly, in part about the store's rewards program and in part about other needlessly complex minutiae of their transaction. When the line in front of me didn't move for ten minutes and the other one did, I hopped over, but a *store employee* cut in front of me in order to use his employee discount to buy a bag of chips. Slowly. While chatting it up. Only after that did I actually get any service, at which point I was told that the line for pickup was a customer service desk elsewhere that wasn't immediately obvious. And only after another wait did I finally receive the singular item I came for and get the hell out of there. If this experience was supposed to compete with online shopping, this industry won't be around much longer.

It is impossible to contact the Best Buy in Roanoke, Va. I have been trying several times each day…read morefor the past 5 days to check on a work order. I can only contact a call center in a foreign country who provide no help or information at all. The only way to contact the store is to travel to the store during working hours to speak with a person. Preventing any contact is a terrible way of operating a business.

If your problem is electronic go see Gary. He has digital TV solutions like 'real digital…read moreantennaes" and phone, radio, automotive accessories. He's also very opinionated and will share his knowledge freely about electronic devices.