Trusting your pet to a another person is serious trusting someone to come into your home is serious I have 2 Dachshunds and everyone thinks these weenie dogs are easy peasy far from the truth they can be stubborn and not always friendly to a stranger after looking around for a pet sitter that could come to my home I decided on Soul Sitter right from the get go I could tell this was a pro operation before we enlisted service the soul sitter came by to meet the pups and go over everything and I mean everything including their chip numbers (for those that have dogs they know what this is) if not get your dog chipped in case he gets lost Easy to contact via email and text we were very pleased with our daily reports and written reports that were left for us when we returned we clearly have found the care giver for our dogs not to mention we came home to happy dogs read more

Horrible experience. For some reason my wife still wanted to use her after last year she cancelled on us due to not having a car and not being sure if her dad could give her a ride to our home in Ronkonkoma. I prefers a streaming conversation on the phone when doing a transaction for the first time with someone. She refused to communicate on the phone while trying to plan trip. Would send generic emails directing me to website as though I was unemployed and had nothing better to do then browse all the pages of her website for information. Then we needed to cancel with 24 hours notice. Although she charged me for each visit separately during the whole week she kept 50 percent for all 20+ visits. Also used generic language referring to "our policy" and "we" to sound powerless to help us regarding her own policies when this is a local small business ran by one person, refusing to speak on the phone and referring me back to her website as she did prior to the cancellation. read more

Sweet-seeming girl, but her business skills are very questionable. She was unreliable in a previous incident, saying her car was in the shop and she wasn't sure if she could use her dad's car.....then why try to book appointments with clients who feel their pets are like family? I said I didn't feel it was a good idea to use her, it would be best to wait until she had a reliable way to make sure she could take care of our pets. Fast forward a year later, and my husband didn't want to use her because of that, but I thought we would give her another try in watching our three well-behaved, small pets for a week. From the time we contacted her, to the interview, to the problems, it was incredibly hard to reach her via email or phone. We've used pet sitters in the past and never had this problem. She was local, so we thought that might help, but because she was very difficult to contact and wondered how reliable she would be. When you run any business, a simple return call for business purposes shouldn't be a big problem when you have all day to do so. At the interview, she mentioned how if she couldn't make it, she'd have someone stop by and we would meet them before, but she took two weeks to schedule our interview and we were leaving in three days. No mention of any strangers coming into the house and no mention of when we would meet this stranger or who they were! That's not safe.We were looking to hire her, not someone who might be there. Now I was getting nervous about using her, but we were coming close to the vacation time and I reassured myself that maybe her good reviews might be reliable. The night before, we went to a restaurant where apparently a few people contracted food poisoning, including my husband and myself. We had to cancel the entire trip because we were both feeling horrible. We immediately contacted her and she had more than 24 hours notice. We can prove this with phone records and emails, yet her automated system didn't send an acknowledgment until several (7) hours later and that cut into the 24 hour notice. We even offered medical documentation! She was greedy and claimed she would only refund HALF of our week's payment for multiple visits, even though her policy didn't say this anywhere! It only mentioned giving 24 hours notice to receive a full refund on the day visit, not the week, and if she wanted to debate the first day, then fine, keep that, but what about the other 6 days of visits? We deserved a refund to that. IT WAS IN PRINT AND SHE REFUSED TO STAND BEHIND HER OWN POLICY! SHE ADMITTED HERSELF THAT HER POLICY WAS GRAY in an email to me and kept referring to how other pet sitters run their businesses, but we didn't use other sitters, we used her. Our agreement was based on the contract we signed with her, not someone else. My own sister has a successful pet sitting service out of state and said Elle was wrong to not refund us. She came by, escorted by two adults. I gave her business advice to help her understand why we weren't happy, she simply nodded and thanked me. I told her I wasn't happy with the half refund and would review the agreement again, to make sure we didn't miss anything and I gave her the opportunity to work it out there but nothing. I reviewed the entire policy again and explained why we deserved a full refund but she refused. Since then, she's changed her policies so if you do have a cancellation, documented or not, she WILL take half of your fee for however many days it is! There are many professional sitters locally who will honor a refund in full with 24 hours notice. We still have the old policy and have considered bringing her to small claims court and will file a complaint with the BBB. If she hadn't been so greedy, I'm sure my sister would have been happy to help her learn better ways of handling her business to keep potential long-term clients, but sadly she's not responsible enough for us to trust with pets that we consider family. In person, she's very shy, in emails, it's a different voice, very outgoing and a little pretentious....maybe a parent answering emails when they're home from work which would explain the problems in communication. When I wrote this concern, she explained she's shy and anxious, but if that's the case, I fear she might not be able to handle my pets if an emergency came up. If she can make it to your home, she might be sweet and loving with your pets, but her level of responsibility is too questionable for us to trust with our fur babies. Be very aware of her refund policy because she won't honor a documented emergency. The whole incident has been taxing in time and money and could have been avoided. Her greed lost a long-term customer and a few referrals, as well as solid business advice from someone who is doing this successfully. In time, she may learn, but right now, she's not any more reliable than asking the teenager on the block to watch your pets, just more costly! read more

We have been using El's Soul Sitter service for many years now and couldn't be happier. She keeps in contact and is trustworthy, efficient, and so caring! We have a large (125lb) dog, cat, bunnies, and chickens... and she does it all! We have referred friends to Soul Sitter, and they have been very satisfied. We highly recommend Soul sitter for any pet sitting needs! read more

Have not used this service yet, but I was so impressed by her response to my inquiry that I decided to post a review. Incredibly responsive, informative, helpful and friendly. read more

We left our little long hair chihuahua for the first time since moving to Long Island. We were nervous about doing so, but after meeting El we felt so comfortable! El is professional, thorough and so nice! You can tell how much she loves animals! She gave us daily updates/photos through text/email and left us sheets on how our pup did to look at when we got home. I cannot say enough good things about her! We will be using El from this point on! I highly recommend her! read more

ur review helps others learn about great local businesses. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. Elle of Soul Sitters has been helping us with our dog for four years. She is a wonderful young woman and very professional and dependable. She is very kind to our dog and he loves her. She deserves 10 stars out of 5. read more

Elle is great with our dogs Cali and Baxter! we have used her about 4 times so far. she always gives me email updates and pictures. I will continue to use her anytime we go away. read more