We hired Soul Builders SLC for work in our home and unfortunately experienced significant issues regarding both the quality of the work performed and the way issues were handled afterward.
While our flooring became the most significant issue, it was not the only concern. Throughout the project, we encountered quality issues in multiple areas of the home and felt the work was rushed. We also felt our concerns were not always taken seriously, despite repeatedly raising them and making every effort to work collaboratively with Elad and his team.
After installation, we began experiencing significant problems with the flooring. The flooring itself was selected based on the contractor's recommendation, and we relied on their expertise throughout the process. When we raised concerns, an initial repair attempt involved gluing portions of the floor down, which we were later informed by other flooring professionals was not an appropriate solution and voided our flooring's warranty. As issues continued to worsen, we ultimately consulted multiple flooring professionals and hired an independent inspector, all of whom concluded that the flooring had not been installed according to manufacturer requirements.
Most concerning was learning that the subfloor had not been cleaned and prepared at all prior to installation, despite being assured that it had been. The independent inspection found nails, staples, and other debris underneath the flooring. We were also informed that proper subfloor preparation is a fundamental part of a quality flooring installation and is necessary to meet manufacturer standards.
After providing the inspection findings and working for nearly a year toward a resolution, we were ultimately advised to reuse damaged planks and purchase any replacements ourselves. We were also told that proper subfloor preparation was outside the scope of the contract, despite it being a fundamental part of a successful installation. At no point were we informed that additional preparation should be done before the flooring was installed.
We hired professionals because we trusted them to recommend appropriate products, perform the work according to industry standards, and communicate any issues that could affect the outcome. Due to their poor workmanship, there is now a lot of work that needs to be redone at our expense.
We are hoping to reach a fair resolution, but based on our experience we would encourage others to proceed carefully, ask detailed questions about installation standards and project scope, and thoroughly research contractors before hiring. read more
