In regards to a complaint re the office of Dr James Sotrop and staff on September 8, 2020: My recent experience must be reported. Based on the uncaring manner and lack of listening or truly caring as I have experienced as the singularly the worst I have ever experienced . This specific incident is the latest in several missteps I have been a part of since my first entering this office. An appointment made 3 months in advance, confirmed 4 days before the appointment with explicit instructions that the pt would only be in town for that day and everything, blood etc, had to be done in one visit as his medications had to be renewed. Tammy, who had misplaced information with me previously, said she understood the importance and even reminded me of the need to fast for the blood draw. From here, the blame is not clear, both gals pointed their finger at the other but the result was, when he got there at the appt time, he was informed the appt had been canceled by someone online. They each said the other had done it but we were shown the screen that id Tammy as responsible. To make matters worse, they blamed it on the pt saying they had tried to call but he had not answered. They told him that if he had filled out the paperwork as requested by the link sent, instead of canceling via the portal he would not have lost his spot. Upon review, it was discovered they had sent the link and reminder to another pt who unknowingly i assume, did not know why he got the text and did not have an appt at the time so he canceled it. Why the office manager, Tammy, did not use a lick of common sense or even worse, her total lack of caring about details of our health care by the doctor who we have chosen,think, hmmm... perhaps i should call his wife and ask since she was the one who made the appt and she had just spoken to me to confirm the very appt i am about to cancel. nope,thats not what happened at all. instead, she suggests he come back at 3:30, i remind her he has been fasting for the blood draw and she responds, to go ahead and eat, come back tomorrow for the draw. i was stunned. I have had 3 long conversations about his short schedule and would be deployed 12 weeks. It was imperative his prescriptions be renewed before he leave, for obvious reasons. At this point, things began getting uncomfortable even more so. Tammy promised to make this right by providing refills to last until he came back, she just had to get with the Dr and call it in. It was now 4pm and as we sat home, it was doubtful that the perscriptions would get filled by end of business (publix pharmacy) and thou he was scheduled to leave at 4am, he had to wait until the pharmacy opened only to learn nothing had been called in. He called the office from the pharmacy and was told that he had to speak with the doctor later that day and all would get refilled. This was odd he thought but since this entire experience had gone the way it had, ok but, he reminds her, I will be northbound on I-75 all day. No problem, it will be a tele appointment anyway. At least this gave us an opportunity to send his pills via USPS and hope it caught up with him, this was the best we could hope for at this point. As the day ends, no calls from the Dr and a call went to the office message machine asking what was happening, after several side stepping responses, they decided that they were refusing to take him as a patient and when asked the reason said " my husband had said something inappropriate about his penis", (he has no idea what he said that could have possibly been taken that way). Remember, his appt was canceled, when exactly did the comment happen, when they took his temp at the door? and seriously, that is what you came up with? Professional, I think not. Caring and attentive to detail, certainly not. Come to work for the paycheck, yes. Caregivers ROCK, this office does not have caregivers, they have power hungry self serving women who have apparently free reign of that office. Their actions demonstrate the need to find another field of work, one that does not require any class or common sense. they care less if I or my husband get good care or not. For sure not my husband as they refuse to take him knowing his meds were out and he would be driving 75 miles an hour down our countries highways, delivering essential goods, possibly exposing himself to health hazards as is, away from his family now complicated by having no way to get his meds refilled until many weeks to come. let me repeat, with no meds for his heart.. Nice. and i am pretty sure as soon as I call for my next need, I will be informed of the same, find another Dr. Well Dr. Sotrop, it was nice meeting you, the one time you graced me with your presence. Whatever your sentiment and impression of our first and only time together was taken to heart by your staff as they made it clear to me with every future calls I made for my health concerns that the only reason they spoke to me was because they had to, were alw read more
