I am extremely disappointed with my interaction with Margarita D'Angelo, owner of Sotera Living.
Sotera Living was the agent involved with renting the house next door to me. The property owner recently hired a landscaping company to cut back a Magnolia tree that, to my knowledge, had not been properly maintained for over 17 years. I simply needed assistance getting in contact with the property owner so that the owner could communicate with the landscaping company regarding the situation.
Margarita's number was the contact information available to me, so I left her a message. Unfortunately, I found her response to be unnecessarily rude, dismissive, and very unprofessional. I was not asking her to resolve the landscaping issue herself--I was simply asking for help getting a message to the property owner.
What surprised me most was being told to delete her number. As the owner of a business that deals with property owners, tenants, neighbors, and the general public, I would expect a much more courteous and professional approach.
Based solely on my personal experience, the customer service was extremely poor. I would not recommend Sotera Living, nor would I personally choose to do business with a company whose owner communicates with members of the public in this manner.
Professionalism and courtesy cost nothing, especially when someone is simply asking for assistance. read more