I have eaten this terrible food since I was in first grade at a local Catholic School in Woodlawn. Till this day it still hits. The staff in the spot works so hard to manage, the online, walk-in and phone orders. In particular the one twin left HANDLES the selling floor along with the young lady...I think her name is Shay. I stopped by on a busy Friday early evening and although I had to wait I never felt ignored or not just as much of a priority as any other guest there. Well done Sorrento's West! read more

In a bit of a hurry. About 11 am. Stop by a slice of pizza. Ended up getting small cheese pizza. It's a small really old fashioned place. Pizza was ok. It was super extremely thin. And too crispy. Not enough cheese on further perimeters from the center. If in a pinch. Get it. Otherwise. Not sure service was quick. read more

Sorrento's West - Cheese pizza - Pizza Near Me - Catonsville, Maryland

I ordered a chicken cheese steak sub and my sister ordered an Italian cold cut sub. After arriving back home we saw that my sisters Italian cold cut had no meat and my chicken cheese steak was full of cold cut meat along with the chicken with no cheese. Rt40 baltimore Sorrentos is lacking and customer service was a shame. They looked at me as if it was my fault. I am never going back. read more

Stop in for lunch today. We both got cheese steak subs with fries. The subs were loaded with steak the rolls were soft and soggy the subs had a good taste but they were very greasy. The fries were just ok. The service was ok.The restaurant is very dated and not the cleanest . read more

I've been curious about this place because I pass by it all the time. It's seems like a popular local spot. The pizza was ok. I wold have liked for it to be cooked a little more. I would definitely go back. I want to check out the wings. The staff is great. And they have a mini arcade section which is super cool. read more

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Food is good but holy moly the service! Paid for order, saw the pizza sitting and ready, tried to point this out repeatedly for 15-20 minutes but they kept pushing us back to the line. I wouldn't necessarily write a review but it's just consistently bad service. Another time I order a fried shrimp sub and got meat with steamed shrimp on top.... read more

Sorrento's West - " Fried shrimp sub " - Pizza Near Me - Catonsville, Maryland

Employees were polite but the pizza and fries were not good. The pizza dough lacked any degree of crispyness and the sauce tasted like it came straight out of can. We had half cheese and half pepperoni and we were all hungry. My daughter went back inside and tried to season it with their spices but it did little to help. I couldn't eat it but my daughters ate a slice each. My granddaughter didn't like it either. I ordered her some french fries as well but she only ate a few bc they weren't crispy and lacked any salt. Oh well...we tried. read more

Sorrento's West - Half cheese/pepperoni pizza - looks better than it tasted! - Pizza Near Me - Catonsville, Maryland

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Delicious cheesesteak and fast service. The pizza was delicious as well. Friendly service and it was very clean despite being super busy. Plenty of parking out front and easily accessible read more

Sorrento's West - Cheesesteak special - Pizza Near Me - Catonsville, Maryland

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One of my favorite eats is the steak & cheese, and Sorrento's West makes delicious ones! Besides their subs, they also offer pizza (by-the-slice as well as the whole pie), sandwiches, cold subs, kettle-fried chicken, salads, various sides, and even daily specials. I love their steak & cheese deal, which comes with a side of fries and a fountain soda. The steak & cheese is so so so hot and it's filled generously with juicy meat, cheese, grilled onions, and mayo (always ask for extra!) - this will satisfy any of your cheesy meaty craving! The bread is also always soft, fluffy, and fresh! I also love the fact that it's always consistent, consistently yummy, each and every time! The fries are really tasty, too - they're always perfectly cooked and salted perfectly; no need for ketchup! I may try out the rest of their menu one day, like their pizza that I see everyone ordering, but I always get the sub! The staff here are always super friendly, and they're fast and efficient! My orders have always taken about 15-20 minutes or so, which wasn't too bad. There are plenty of booths to dine-in, but I always take my order to-go; lots of phone orders, too, so just be aware! Don't confuse this Sorrento's with the other one in Arbutus! It's located in the Verizon plaza and has plenty of parking in the lot. +delicious steak & cheese! +good fries! +super friendly staff! +call ahead for pick-ups +don't get confused with the other Sorrento's! +located in the Verizon plaza +plenty of parking in the lot read more

My goodness! This is some good a$$ pizza! No lie! The 3 star rating is undeserving!haven't been to Sorrento's since I was in middle school. I stopped in a week ago on a Saturday just for a single slice of pepperoni pizza and I can say with pride, it's exactly how I remembered. Cheesy, buttery crust, hot! Perfect! I wish I would have gotten 2. I dined in, the phone never stopped ringing. The wait time was 15-20 mins, noted!! The next day, Sunday, I wanted Sorrento's again. This time I just wanted to order take out and come home to enjoy it. I tried ordering by calling the number on Google and Yelp several times. Back to back for at least 30 mins. I received a voicemail recording every single time. Finally, I just went to the place. It was around 8pm on a Sunday. I wanted a half cheesesteak sub and 1 slice of pepperoni pizza. Sadly the lady informed me they stop selling pizza by the slice at nice! HUGE BUMMER. The wait time for my cheesesteak was 15 mins, it took about 30. I should have eaten it in there because by the time I got home (just 10 mins of a drive) the sub was so soggy. Next time I'll get the sub plain with the fixings on the side! Sunday - Thursday you can get a whole cheesesteak, regular cold cut or meatball sub for $9.99. Totally worth it because a half side is about $8. read more

Sorrento's West - Pizza Near Me - Catonsville, Maryland

Came back from a trip up north on a long train ride and wanted something to eat! I've driven past this place a lot and finally decided to stop in. There were no paper menus that I saw, but there is a large lit up menu behind the plastic barrier counter. I opted to only get a single slice of pepperoni pizza ($2.50). This slice was HUGE!!! I was looking for a sub combo (sub/fries/soda) but they only had this available for a Chicken Cheese Steak (and not Italian sub like I wanted). Of course- there is no dine in availablity in MD at this point but good spacing inside for people to wait for food and be socially distant. The young woman cashier was SUPER nice and patient with my questions and long stares at the menu lol. I will likely order from here for delivery! read more

Sorrento's West - a slice of pepperoni pizza - Pizza Near Me - Catonsville, Maryland

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Ordered a pizza over the phone at 5:01 never got a time ok that is fine but when we went to the restaurant and had to wait 1:13 minutes to get our order that we paid for when we got there at 5:35 and no one could give me a answer but we had a rush. No problem on a rush but when customers that come behind you and order at the counter and not just 1 or 2 multiple customers and they still get there order before us. Not a I am sorry nothing but thank you. Waiting for my pizza is not a big deal but 1:13 minutes later is a problem and the young ladies giggling behind the counter maybe this is why the ratings are 3.5. This pizza was under cooked because they were rushing the process of getting is our pizza. Still upset about the wait and not acknowledging the fact that they missed our order somewhere along the line. read more

Sorrento's has been a general staple for the Catonsville area for many years. I've been coming here for quite a long time and generally have had favorable experiences during that time (around 20+ years). While the people who work here are friendly, easy to talk to, quick to smile and laugh at a joke, the food has really gone rapidly downhill in terms of ingredient quality and overall taste. My most recent experience was unusually disappointing. I bought pizza, cheesesteak egg rolls, and a couple subs to go. First thing I noticed on this trip was the change in ingredient quality. Everything tasted like it was made with low grade ingredients and for lack of a better word was off putting. The pizza wasn't terrible, but wasn't great either. It used to be much more solid, flavorful and worth the cost, now, I'd give the pizza roughly a 2/5 stars at best. Cheesesteak eggrolls were average. The cheesesteak sub was the worst part for me, full of gristle and inedible bits all throughout. I'd give it a 0.5/5 stars. The cheesesteak sub, it had a ton of meat, but was very poor tasting and just an overall disaster. I could barely eat half of it due to the poor meat quality and quite frankly awful flavor, and was forced to threw it away. It speaks volumes when you're willing to throw away food during record high inflation across the US, but I just couldn't get through it. And for the record, I'm a chef, but I've also eaten a lot of different foods of varying quality and I understand that not everywhere is going to be fine dining. However, I can't overlook how disappointed I was on my last trip at Sorrento's. So much so I vowed it would be my last. Simply put here are much better places to eat in the area for the same price with far, far better quality ingredients. Sadly, this is no longer a place I can recommend to go. read more

Watched the young man working there fix the doors on a glass case, I'm assuming it stores food...then go back to adding pepperoni to a pizza. No gloves- did not wash his hands. He finished that pizza, started another pizza, walked away and wiped his hands on his pants. Comes back to finish the pizza--touching the toppings. It's quite clear this is normal because they know their customers can look right at the pizza station. Due to this I tossed my pizza to the trash after picking it up, this is so unsanitary. read more

Was there last nite & got a half cheese fish sub everything wit fries. The only thing I tasted was the condiments, lettuce, mushy tomato & onion. The fries had to have sat in there for a while. They were hard as a rock & u can see the grease in the. I'm done, never again. read more

Sorrento's West - Pizza Near Me - Catonsville, Maryland

I've been coming to sorrentos west since I was a kid, and every bite still takes me back to the best memories. Their pizza is simply unmatched--perfectly crispy crust, rich, flavorful sauce, and just the right amount of toppings every time. No matter where I go, nothing compares to the taste and comfort of sorrentos west . It's more than just a pizza spot--it's a tradition, a favorite, and a place that feels like home. If you're looking for incredible pizza made with love, this is the place to be! read more

I ordered a slice of cheese pizza, and a house salad--not very complicated, right? It took more than 20 minutes to get my order, while others with order numbers after mine were served. I had to ask for a bag from the young woman who finally filled my order--others had their orders bagged automatically. When she handed me my order, she wasn't even looking at me; she was talking to someone else. So, they might make good pizza, but they have lousy customer service. The only bright spot was the young lady who took my order; she apologized that no one told her it was ready. But that wasn't her job; it was someone else's, who didn't do it very well. read more

Great pizza at a reasonable price! Two large for the price you would pay for one elsewhere! A great thin crust pizza

Great pizzas and good cheese steak subs .This restaurant has been around for years definitely a good place to eat.

There has never been a store more deserving of a 3 star rating. I was in the area, and I love both Cheesesteaks and Pizza, having frequented Philly and NYC for years - I thought "why not try this place out". The pepperoni slice was under $3, and a half sub was under $7. I dug into the pizza first. Serviceable, not bad, but not anything to call home about. Pizza is hard to mess up. The crust was chewy but crunchy, but the cheese did seem crusted on in an old way. Even bad pizza tastes good. The cheesesteak was really disappointing. The roll was nice and crispy but everything blended together and was bland. The steak was soggy and flavorless, the cheese was wet, and all the toppings overpowered what little flavor the sandwich had. I have a feeling anyone who would describe the food here as "great" would also say McDonald's is a good joint. In summary - pizza is not bad, might get it if the wait for better pizza places are too long. The cheesesteak is worse than even random takeout places. I won't be coming here again. read more

This negative review is mainly for service, The food is actually very good. I was a regular here until I received a horrible service. I came here for lunch. There were 5 guests in front of me. I patiently waited because they seem to be busy. Once I got to the register I waited like 10 minutes because many customers were upset about their orders being wrong or food taking to long to come out. I decided to order a slice of pizza from the display case. It took them over 10 minutes to fulfill my order; That my friends is not acceptable. I had to tell the counter person to give me my food he rudely said they were busy. In reality, My opinion is that they are too unorganized when they get busy. read more

Sorrento's West - Pizza Near Me - Catonsville, Maryland

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I made a special point of eating here today because I remember the superb Rueben sandwich I got at this place last year. I was very disappointed that someone made the stupid decision to discontinue it. I would gladly have paid extra just to have it again. Since I was already there, I decided to have the Tuna Sub. What a mistake that was! It was just a sloppy mess with no discernable Tuna taste. I'm not sure it was even Tuna, it was that unappealing! Super Yuck! Last but not least the service I got for a takeout order was so S L O W! I won't be back ever! Subway makes better Tuna. I feel I was as nice as I could possibly be in writing this review. read more

Very unprofesssional. I called 4 times to place an order and was placed on hold and hung up on multiple times. The fifth time I called we were told they were busy. I will not order from here again. read more

Horrible food It was dirty in there , they used their bare hands no gloves no hairnets I used to like it but never again I had lots of hair on mine which made me sick read more

I remember when Kirkwood Pit Beef was an alcove with a walk up window, so imagine my surprise when we went back and they were a large sit down place calling themselves Sorrento's. You still order at the counter, but there are plenty of booths and tables to choose from if you eat there, and plenty of big screen TVs to enjoy while you hang out. We were there for pit beef, so none of us tried their pizza ( I expect that is the Sorrento's side of the menu.) The beef isn't amazing, but there is a lot of it. Unless you want some for later I recommend ordering the medium sandwich, and even then it might be more than your appetite can handle. Also, you can order rare, medium-rare, etc., but those are the choices they are slicing your sandwich from so by the end of the day it's possible they'll run out of the style you enjoy. read more

This is a great mom & pop pizza shop! The specials are reasonably priced (slice of pepperoni & medium drink for $2.85). The pizza is made fresh and they don't skimp on the toppings. The sauce is great!! This is a great lunchtime place to grab something simple and relax in the dinning area. Everything is priced sensibility and you can even play video games for free while you wait (they only have 3 old ones, but hey, it's free). read more

Sorrento's West - Hot slice of pepperoni - Pizza Near Me - Catonsville, Maryland

Absolutely delicious pizza. Everything is always made from ingredients that are farm fresh. The sauce is seasoned just right, the crust is tasty, the cheese is perfect. We can't go near Catonsville without stopping for slices and a pie to bring home. You will wait, there's a reason this eatery is constantly busy. While orders are getting filled, the orders just keep being called in and there's one pickup after another. This is what it looks like when you care about your restaurant. They have young people working the counter and cooking, and they are all good! The owner needs to get a clue and open more of these around town, East Side, Hampden, Downtown, Glen Burnie, Parkville all could use a Sorrento's. These bad reviews are unwarranted. The food is SUPERB. read more

My first time here, but I've passed by several times this week and always saw someone carrying out boxes of food, so I made a mental note to try it. A pricey menu and I didn't wish to spend $15 on a sub, but the medium meat pizza supreme looked right up my alley. About 15 minutes later, I got up to check on my order, just in time to see it emerging from the oven conveyor. Even at a distance, I could see the crust bubbling, which is a good sign. My pizza was well covered in cheese, sauce, pepperoni, sausage, ham, and bacon. The toppings weren't counted, weighed, and evenly placed like some of those other pizza places do. Handfuls of meat toppings were placed in quantities that could actually be tasted. The crust was a normal thin Baltimore style crust that had firmness, not too thick, and certainly not like a saltine cracker. Flavor wasn't heavy and was easily complimented by the shakers of garlic powder, oregano, crushed red peppers, and parmesan cheese. The medium size consisted of six large slices, two would do the job. The staff was very pleasant, and that is getting to be a rare thing these days. The standard criteria for my reviews is, would I return? Absolutely yes! I saw an elderly couple munching down on steak subs, and they looked wonderful. My next trip to the Baltimore area will certainly include Sorrento's West. read more

We stopped in after church and had the cheesesteak special which comes with fries and a fountain drink. The cheesteak was overstuffed and not bad. I prefer my bread to be toasted and forgot to tell them, no biggie. The sweet tea was very good even though we were charged extra for it. Worth it! Will be back if I an ever on that side of town. read more

Sorrento's West - Subs and fries - Pizza Near Me - Catonsville, Maryland

I typically don't post reviews. We've been going to Sorrento's West for decades. It is a family favorite that we enjoy for lunches, dinners and especially when we want the "good stuff" to watch the games. Sorrento's is definitely our go to spot for Cheesesteaks and Pizzas. The cheesesteak is done right! The bread they use is a perfect match for the cheesesteak loaded with that tender steak. Unlike some other places, at Sorrento's we feel like we get our money's worth! Cheesesteak Cheesesteak Cheesesteak yum. The pizzas are delicious too. The dough is crusty with the right amount of chew. We like the reasonable prices and that's just more reason for us to go. It's not a fancy place, they keep it simple. It's sort of an old school mom and pop place. Maybe that's why the prices are low. Sorrento's West is definitely worth the drive. read more

Pizza is horrible other menu items are pretty good. The service is good. The pizza used to be pretty good, now it's good depending on who makes the pizza. if I order my pizza before 4 P.M. it's good. After 4pm I get pizza with so little sauce and it basically tastes like I'm eating cheese and bread. I often have to ask when I order for a regular amount of sauce to be added. When I forget to ask and it's after 4 P.M. I get a poor quality basic cheese pizza. please fix this problem by adding basic measurements for the tomato sauce read more

Great price. Great service. Large portions. Pleasant staff. Love their combination offerings.

They have no bathroom accommodations for those in wheelchairs. Went there with my friend and he needed to use the bathroom but he couldn't because the door way to bathroom is tiny. We asked staff if there was another bathroom available and they told him to go next door to McDonalds to use the bathroom!!!! read more

Honestly, I love Sorrentos food. The subs, the pizza, everything. But the service SUCKS! The workers are not friendly at all. They make it seem like it is an inconvenience to take your order, even though you're spending your money with them. I typically order online before picking up, and the online system always manages to screw up my order. Then when I tell the workers my actual order, they give me the "that's not my problem" attitude. The experience would be much enjoyable, if the customer service was better. read more

I am a little upset that they joined to put spot and the pizza but one day the order will come out perfect from the pizza spot. Kirkwood has amazing pit and I enjoy it. read more

Sorrento's West - Its busy. You have to get here or make your order super busy. Sometimes they are good tempered but today not a good day. - Pizza Near Me - Catonsville, Maryland

I wish there were zero stars because that's what they deserve. Stopped for a quick dinner and encountered the most racist person I've ever met by the name of Jeniya. We were completely ignored for several minutes upon arrival. We weren't even acknowledged. My husband was given the wrong drink and he went to the counter to ask for the correct one and she walked away. Same thing when we asked for napkins that should have been in the bag in the first place. They proceed to turn off the lights while we were still eating. They didnt close for another hour and a half. There is no place for this kind of racism in this world. She should be fired. She does not deserve to be paid with anyone's hard earned money. She surely won't receive another dime from me. read more

Every reasonable American has their very own favorite greasy spoon pizza joint, Sorrento's, in all its humble splendors, just happens to be mine. I can't speak for the various menu options they offer as I only come here for one thing only! There are a number of reasons why "Sorrento's" is saved in my iPhone contacts: (1) It's pretty darn good, the pepperoni are spicy and fresh, and sauce is on point too, there's rarely any partiality given to the whole cheese:sauce ratio and usually plenty of both, (2) a large one topping pizza here will cost you $8, sure they put you on hold when you call and every now and then you're met a busy signal when trying to call ahead which I strongly suggest doing (Sorrento's is low key popping, ya'll!), (3) Baltimore locals make up the staff and they are always super friendly and helpful. So as for all the one and two star reviews on here, hey, it's Sorrento's, like an old family friend who's consistent w the ONE thing they do best: PIZZA. read more

Came here to get a cheese pizza with a friend while out and about. They have a special where you get two large cheese pizzas for$10.99. We decided to eat in the dining area while the pizza was hot! It arrived hot and cooked perfectly. It was your average cheese pizza, nothing spectacular about the dough, sauce or cheese. Another person in our party ordered the cheese steak special for $5.99 which includes half of a cheese steak sub, French fries and a small sofa. The staff were pleasant. They stated that the cheese steak meal was tasty and served it's purpose, once again nothing spectacular. The one thing I did rave about was the ice they use in their drinks...it's the same easily chewable ice they have in the hospital...the things I get excited about nowadays.... The dining area had ample seating and a large projection TV on the back wall that was showing NCAA basketball. There are also bathrooms (which were clean) and a small video game area to keep the kids or those young at heart, entertained. All in all not a bad spot to visit if you're looking for a quick bite to eat. read more

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This place screams my childhood but it really needs a good cleaning and update! The food is decent and they have great specials. I got a half cheese steak, fries, and soda for $5 and some change. Ordering took a while because there was only cashier and she was preparing orders. While waiting observed staff not washing hands and handling food which was off putting to say the least. The bathroom was small and so dirty, I could see chipped paint, dirty tiles, and the filthiest door and handle. The food was fine but, I will probably skipping dining in it's just so dirty that it grosses me out. The kitchen didn't look terrible just outdated. read more

Galaga machine! Crab Pizza! I'm sold! Not really. For the price, the pizza is close to being good. The crust is really awesome, it has a really good rise, but the sauce does NOT taste right. The crab, was probably canned, but you get a pretty fair amount. The fountain drinks are SUPER sweet so make sure you ask for extra ice and get ready to visit the dentist. It is what it is; cheap pizza and surprisingly decent, but surely better pizza exists in Baltimore! read more

Sorrento's West - Pizza Near Me - Catonsville, Maryland

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