I had a very disappointing experience with this dental office due to misleading billing practices and lack of professionalism.
At my first visit, the office took my insurance card, my referral from my primary dentist, made a copy of both Dental and Driver license, yet I was never informed that they do not accept DMO insurance. This information should have been clearly disclosed upfront. Instead, I was later billed an extremely excessive and unexpected amount, which feels deceptive and unethical.
I was also charged two separate bills for a "deep cleaning", spread across two different days. In the amount of $839.00 for a cleaning. I have never experienced a deep cleaning requiring two appointments, nor was this explained or justified to me in advance. When I questioned the process, the doctor who attended to me was very angry with me and said, "And so If you are bleeding" This approach appears to be an intentional way to increase charges rather than provide standard care.
Overall, the office demonstrated a serious lack of transparency, communication, and professionalism. Patients deserve to be fully informed about insurance acceptance and costs before services are rendered. I would strongly advise others to ask very detailed questions and get everything in writing before proceeding with treatment at this office.
The ironing part of this ordeal is that this dentist submitted a claim to my insurance company
What is more concerning, the office knowingly submitted my claim as a PPO instead of a DMO, despite having my correct insurance information. This resulted in me being billed an outrageous out-of-pocket amount, far beyond what I should have been responsible for. Submitting an incorrect plan type while still billing the patient is unacceptable and unethical.
In addition, I was charged two separate bills for a "deep cleaning," spread over two days, without proper explanation or prior consent. I have never experienced a deep cleaning requiring multiple days, and this appeared to be another tactic to inflate charges.
Overall, this office demonstrated a lack of transparency, professionalism, and ethical billing standards. Patients should be extremely cautious, verify insurance acceptance in writing, and request detailed cost breakdowns before allowing any treatment.
Furthermore, I called the Dr. Soolari office about claims they submitted to my dental insurance company. The receptionist told me they only submitted 1 claim, that is a lie. The office submitted a total of 3 bills to my insurance. I mentioned to her that additional 2 claims were submitted and that I have copies of the claims. And I asked her why the office didn't submit the referral that I gave them on my first visit. She said they have it and that they will submit it.
This is a practice of deceit and lack of transparency. A total of 3 claims has now been submitted to my dental insurance and yet I was still charged for a total amount of $2,364.50. Dental implant that doesn't fix and sit properly in mouth I was told it's a temporary, after paying over $1,500.00 (One thousand five hundred dollars). read more
