Waxing and threading ... used to be good but lately it depends on the mood. The smaller lady does…read morea great job but she is not always there. The other woman (she is taller and heavier) really shouldn't be doing any type of work with the public. She missed the corner of my upper lip. Its only been 4 days and I need to find someone else to thread.

I've been to this salon a few times, but my most recent experience was by far the worst I've ever…read morehad. I believe it was the owner herself who did my eyebrows. When I walked in, she looked as if she didn't want to be there, offering no greeting or smile, and had a demeanor similar to an angry school teacher. She pointed to the chair, and asked me in a brusque manner, "What do you want to do today?" I specifically told her that I wanted to clean up my eyebrows without thinning them out. Despite this, she proceeded to roughly remove the hairs, causing me a lot of pain and leaving me with uneven eyebrows. When I pointed out that one eyebrow was thinner than the other, she refused to take responsibility for her mistake, blamed my eyebrows, and simply walked away. To add insult to injury, after threading my eyebrows, she didn't even apply any gel or cream, which is the usual practice to soothe the skin. When I asked her for some, she rudely extended her arm out to me with the gel and told me to do it myself. To make matters worse, I had gone to the salon two days before my birthday, and now I have to celebrate with thin, uneven eyebrows and a couple of scars. I'm extremely unhappy with the service I received, and I won't be returning to the salon. I do want to mention that during a previous visit, another esthetician, a kind and patient woman from Bombay, did an excellent job on my eyebrows. However, based on my most recent experience with the owner, I cannot recommend this salon. If you're looking for someone who is gentle, patient, and follows instructions, I suggest you look elsewhere.

Viv was highly recommended by a colleague of mine who has amazing hair…read more It is my birthday today so I decided to gift myself a new hairstyle. I called and Viv happened to have some time to fit me in. I'm so glad she did! I explained what I was looking for and had a couple of photos to show her. Not only did she give me what I wanted, she went well over and above what I could ever have expected! I spent the rest of the day finding excuses to walk past my mirror so I could admire myself :) Thank you Viv....I'll be back!

I was welcomed warmly and felt so at home when I dropped in to have some TLC for me and my hair…read morejust a few minutes ago. Viv was an absolute gem and took such good care of me giving my hair a relaxing head massage and wash. Viv offered great advice and tips that I truly needed :) I just got bangs a few months ago and I'm still trying to learn how to maintain them and Viv took it in stride, reassessed them, made some adjustments and explained what needed to be done and got my permission before making any changes. Thank you Viv!

I got a great haircut! OK, THAT isn't newsworthy, but I went to the place on Harris Road, open…read moresince about May, called Iconic Barbershop Shop - got a great cut, super nice fellow, lots of car magazines to flip through, AND here are the prices: Our services include but are not limited to: -Regular haircut (19.99) See more

Ahlam is wonderful. She chose colors to match my skin tone and I love my hair. It was worth every…read morepenny. I will be going back for sure!! Great stylist and it was a fantastic appointment. I can't say enough good things about her and the experience.

Great place, ask for Laura...best stylist you will ever find. She is also a devout Christian so if…read moreyou need encouragement or just someone to talk to if you are hurting...see Laura.

I had one of the most unprofessional salon experiences I've ever encountered…read more I arrived for my appointment and sat in the lobby for 10-15 minutes with no one at the front desk to check me in. Not a greeting, not an acknowledgment--nothing. Eventually, I had to walk into the salon myself and ask if anyone could assist me. At that point, I was told that I had arrived 10 minutes late and that my appointment would not be honored. This is simply false. I was physically present in the space the entire time. Instead of taking responsibility for the lack of front-desk staff or checking their own system, they chose to deny reality and blame the client. When I asked to speak directly with the stylist assigned to my appointment, I was told she was already with another client. That raises an obvious question: how did another client get slotted into my time when I was already there waiting? This was clearly an internal scheduling mistake, but rather than owning it, the staff doubled down, lied, and refused to help. I booked this appointment two months in advance, planned my day around it, and it was especially important as it was right before my birthday. Instead, I was dismissed, spoken to condescendingly, and left without any service or accountability. Mistakes happen. What's unacceptable is gaslighting a customer, refusing responsibility, and hiding behind excuses instead of offering a solution or even a basic apology. If you value professionalism, honesty, and respect for your time, think twice before booking here.

As a longtime customer, I highly recommend The Urban's. The owner and her staff always provide…read moreexcellent service. One of my favorites is the pedicure with paraffin and nail art. I've also enjoyed manicures, eyebrows and waxing. Their attention to detail is outstanding. This is a salon that you will definitely keep coming back to.

The shop is located in a little plaza same as 7 Eleven and Metrotown Animal Hospital. Urban' Beauty…read moreTreat was recommended to me by a friend for eyebrow threading. The ladies here are very good at what they do and they are fast! Fast is crucial when they are working on the upper lip. They are friendly and I've only had to wait for a few minutes max in the past. $9 for eyebrow and upper lip threading is worth the drive. I highly recommend this place. If there is no parking in the little plaza, there's free street parking everywhere

Roya was amazing super kind and outgoing amazing service and i got a perm looks exactly how i want…read moreit amazing people

May does excellent hair, she cuts beautifully, colors beautifully and is very quick! her prices…read moreare great. Also, if you ever have a problem or for some reason don't like your cut, she is so quick to fix it and ensure you are happy. But she rarely makes any mistakes. I have been going to May for 10 plus years and would not trust anyone else to do my hair. once she gets to know you, your style, your color, you do not have to explain it to her any longer. She also has great suggestions and is honest to ensuring you, you are the best you!

Wow! My first time here and my hair cut really exceeded my expectations. My stylist was Sayaka…read moreand she was very attentive and understood the length and style I was going for. She saw the photo and delivered above and beyond. The hair wash, cut and style took about one hour. The whole time she was attentive to me, she cut and blow dry and went back to finish cutting. Each step of the way she exhibited excellent technique and skills. I asked for medium length with layers and side bangs and that was exactly what I got. The salon was super clean as well, all the staff is very professional. My cut was $55 with a 10% new customer discount. I will definitely be coming back. I will try color next time.

Mauve Hair Salon just recently opened up in Burnaby area, and I am so thrilled. I have been wanting…read moreto book for a haircut for quite some time, but their Richmond location is way too busy.Finally, I have decided to hit the new Burnaby location up, and it did not disappoint. I came in early, got sitted and waited for my stylist to come. This place has no free parking available, but they have plenty of street parking. The rate is $3 per hour. Miyo was my hairstylist and she took a really good care of my hair. Before she started cutting my hair, she asked my preferences; such as my habit (how I style my hair or if I just uses hairdryer, my plan (growing hair), and what kind of style I want to go for. Then she started cutting, and after she cut my hair half way, she asked me to move to the washer station to wash my hair. Once I got seated, she gave me a blanket to cover my legs. She covered the back side of shirt around the neck area with plastic wrapper and some towels to make sure the water did wet the shirt. Afterwards, she setup my chair and the foot rest. Then she also gave me a cover for my eyes. While she was washing, she also gave out some massages. It was such a relaxing moment. After, we were done washing, I got seated back to the haircut seating area, and she begun drying my hair. After drying my hair, she started cutting my hair again more carefully this time, especially the bangs area. She took a great care of my bangs, and I loved my overall looks. After she is done, she gave me suggestions on how to style my hair with the new haircut. After paying, I got escorted out by her. Overall, I would recommend Miyo, she went above and beyond with her services.

I've used a few different stylists at this salon, and the service has always been consistent. Love…read morethe head massage after the hair wash!

I get my hair cut and dyed here and it always looks amazing everyone it very nice the decorations…read moreare all so pretty and they have a lot of hair colours to choose from