Probablemente la peor experiencia en un restaurante que e tenido en este año. Llegamos y esperamos 30 minutos por una mesa lo cual es totalmente entendible para un domingo. Llegamos y la host en seguida llegó a la mesa a dejar chips y frijoles. Luego llegó Carolina nuestra mesera con 0 carisma y a quien se le nota que odia trabajar en la industria de del servicio de alimentos porque su servicio al cliente es pobre y seco. Llego a tomar la orden toda de un solo y no las bebidas primero como debe ser. Ordenamos las bebidas y yo le pedí un agua de guanábana (está en el menú) y me dijo que no la tenían, entonces le pedi un chocolate caliente (está en el menú) y también me dijo que no tenían, le dije okay, que hay de los cocos (también en el menú)? Me dijo que si tenían, para 5 minutos después venir a decirme que no tenían tampoco eso. Le dije okay que me diera una Coca-Cola. Luego ordenamos nuestra comida, yo ordené una sopa de res (también está en el menú), 10 minutos más tarde viene a decirme que no había sopa de res tampoco. Mi molestia fue ver que a una mesa de 4 personas que llegaron 5 minutos después de nosotros les salió su comida unos 10 minutos antes que a nosotros y que una de sus comida era sopa de res la cual a mí me negaron luego de haberme negado todo lo que quise ordenar antes. Para asegurarme de no juzgar mal le pregunté a la mesera de la otra mesa que si esa era una sopa de res y me dijo que si. Y 30 minutos después de nosotros llegaron otras personas y se sentaron al lado nuestro y ordenaron sopa de res y para ellos también hubo. Cuando vino a decirme que no había sopa de res de inmediato ordené unos camarones a la diabla y que no quería ensalada y en lugar de eso pregunté si me podía dar más arroz, a lo cual respondió que si. Cuando nuestra comida empezó a salir 30 minutos después de haberla ordenado vienen 3 de los 5 platos primero, siendo mis camarones uno de los 3 primeros, con mucha ensalada (la cual había dicho que no quería) y con un poco de arroz crudo o sobre cocido no sabría decir exactamente como. De los 2 platos restantes llegó la mojarra de mi sobrino 15 minutos después de los primeros platos, y 10 minutos despues de la mojarra salieron las 2 pupusas que ordenó mi hermano (cuando ya todos estábamos casi terminando de comer) (45 minutos para 2 pupusas de loroco? Come on!) Luego de la mesera solo llegara a botar los platos no se acercó más nunca a ver si todo salió bien, si nos hacía falta más bebida o algo más, hasta el final. Los adultos de la mesa teníamos los vasos vacíos porque queríamos ordenar más bebida pero nunca se nos ofreció. En fin, este lugar es todo lo que está mal en la industria restaurantera y de servicio al cliente. Yo soy mesero y bartender y se distinguir cuando es culpa del mesero, cocina, o gerencia y en este caso están todos muy mal. La gerencia por contratar gente sin la capacidad y por no asegurarse de que lo que esté en el menú esté también disponible, y por no supervisar el nivel de servicio que se está ofreciendo por parte de su staff. La cocina por no leer los tickets que se meten (porque en el recibo claramente decía no ensalada sub arroz) Y finalmente la mesera que es la parte más importante para asegurarse que el cliente se vaya contento ya que somos la cara del establecimiento. Al no haber las primeras 4 cosas que ordené ella debió PRIMERO poner MUCHA atención a mi plato y asegurarse de que al menos viniera de la manera en que lo ordené. SEGUNDO cuando se tiene una mesa ya molesta uno hace cositas extras para minimizar la molestia del cliente (llevar una pequeña sopita o una pequeña ensaladita de la casa, un poco más de chips y frijoles, asegurarse de que al menos las bebidas no falten, luego quedarse muy pendiente de la mesa molesta y al final ofrecer un pequeño postre por las molestias ocasionadas. Almenos yo como mesero y bartender con experiencia es lo que hago y mis clientes que en algún momento estuvieron molestos se van con un buen sabor de boca de nuestro establecimiento. Porque igual de importante que la comida es la experiencia! Y de eso se encarga un mesero, de asegurarse que el cliente tenga una buena experiencia en ese lugar. Pero claramente Carolina está forzada a trabajar en Sondonate Grill porque se ve que no le agrada el lugar ni la gente que frecuenta el mismo. Yo siempre dejo al menos un 20% de propina pero esta vez iba a dejar un 10% por la mala experiencia porque soy un capaz de irme sin dejar propina pero que creen? Ni para tomar propinas sirve este lugarcito, ya que no puedes dejarla en la tarjeta, debes llevar cash si o si. En fin, una experiencia 1 de 10. read more

Sonsonate Grill - Salvadoran Near Me - South Gate, California

Hello, I would like to share feedback regarding my recent visit. The sopa de gallina india was unfortunately very salty, which made it difficult to enjoy the meal. I wanted to bring this to your attention in case it can be addressed in the kitchen. I appreciate your time and would be grateful for any resolution or feedback. Thank you. read more

I gave this place a good review because of the waitress, she was doing everything except for the cooking . At first we were a bit upset but then realized it was not her fault as she had to do everything all by her self, they are hiring by the way . The food is very delicious definitely taste like the traditional salvadorean dishes no doubt . But if you want to visit one of their restaurants and want bigger room for a big party go to the one on Western in LA . read more

Sonsonate Grill - I ordered the Bistec Encebollado it's a good size serving by the way and the agua Fresca de ensalada was delicious as well - Salvadoran Near Me - South Gate, California

Cuando se me antoja la sopa de 7 mares con crema. Este es mi lugar preferido!!. Para empezar las meseras súper atentas , el servicio pues tardan un poquito en que te traigan tu comida pero se me hace muy normal por que ellos siempre se la pasan bien ocupados gracias a Dios . Eso si - no dudes en pedir una michelada , tu coca o una horchata para esperar tu orden de lo más tranquil@!! El Lugar es perfecto pues tienen pantallas para ver los partidos y una rocola para que que pongas unos dólares y a escuchar tu música preferida mientras te avientas tu deliciosa comida. Todo tiene un súper buen sabor . Ahhh y lo mejor - son tortillas echas a mano !! Visítalos y te aseguro que estarán esperándote amablemente de la misma forma que lo hacen con todas las personas. read more

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First time here so I haven't tried everything on the menu. The fried yucca with pork was very very good. Both the yucca and pork were cooked to perfection and was worth $11.50 - great portion and ate it as an entree although it's listed as an appetizer. The salpicón was tasty but small on the portion size for $18.50. The Ambiance on the first floor was very nice and not too loud despite having a bar - they also have a second floor which I imagine is a little quieter. Note that they charged a 'Restaurant surcharge' of about 10% of the total - not sure what that's for... Definitely try the fried or regular yucca with pork - Delicious! read more

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The food in this place has not changed! The food is amazing! The service still lacking but I knew that coming in as I have in the past. The place was full as usual. If you don't expect fast or good customer service you will not go wrong with the food. The horchata brings me back to my happy places with my mom, may she rest in peace. The ambiance was busy and you can tell people were enjoying their food. The pupusas weren't greasy and the flavor was spot on whether revueltas or queso con loroco. Outside there was this vendor selling mangos verdes I can't even write about it without drooling. Again bringing me happy memories to smile and laugh about. This is definitely the place to go to celebrate my mom's life and Salvadoran heritage. read more

De mi parte, muy buenisima la comida 10/10 Por favor sean amables con las meseras, lo normal en un restaurante ocupado obvio el servicio es tardado, y no sean malos, dejen propina. Es un restaurante de mucha demanda, tienen muchas ordenes para llevar. Muy bonito el local. Yo si quede contenta con todo. read more

ordene pupusas no lo puedo creer no tenían puedo decir casi nada adentro delgaditas como tortillas guerrero primera y ultima ves...adios

Very bad service, bad food, rude server. I as a customer understand it's not a fast food restaurant but it's insane how much time it takes just for the server to even come to our table and take our order. we as customers come to have a good time with good food but this restaurant always fails to make requirements meet. Food is not as good as it used to be and sometimes even cold after we've been waiting 20+ minutes read more

I loved, loved, LOVED, the authentic taste of their take on the plato tipico. Their micheladas were as close to what I remember back home. The place was a little bit dark for my own preference, cause it has this bar style of setting but the attention we got for a Saturday afternoon was superb. The waitresses were so kind and attentive. I would DEF recommend this place if you are missing that Salvadorian taste. read more

Me gusta mucho este restaurante la gallina india aunque debo decir que el sabor del caldo no es mucho a gallina india si no a vegetales. No voy a dejar de consumir aqui porq la verdad los platos son bien servidos. las pupusas estan muy pequeñas para el precio. Ojala pueda corregir eso , pero de ayi me gusta muy rico read more

Sonsonate Grill - Salvadoran Near Me - South Gate, California

Awesome service and food looks delicious.................................... ..........,,,,,,,,.......... Iam so full read more

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I had left a previous review from over 9 months ago, i have started going again in recent months and their service has improved a lo. They have also improved their packaging for to go orders. They also don't charge a service fee anymore due to the city ordinance not allowing it. They did raise their prices a little bit but I prefer to see an increased price than to see an extra 10% added to my order. read more

Bueno .. Es su tiempo de que diga mis experiencias en este lugar que extrañe por tanto tiempo lo conozco de barios años 9 aproximadamente y siempre me ah tocado una experiencia nueva soy mexicano pero estos platillos Salvadoreños me encantan su exquisitez y buenas porciones mi favorita claro las pupilas y la gallina india ... gracias por su servicio y les deseo la mejor de las suertes en esta pandemia los eche de menos y les deseaba el mejor de lo posible cuando estuvo cerrado Gracias por reabrir su negocio ...( trate el de la western pero no era para nada igual ) read more

Food (PUPUSAS) are really good. Although a little on the expensive side. All of the "typical" Salvadorian plates are delicious. Portions are big enough for two to share. Place is really clean. Parking is limited. read more

La plancha de mariscos tenía la mojarra echada a perder el sabor era muy malo, le dijimos a la mesera y nos ignoró. Nunca llegaron a hacernos más preguntas simplemente trajeron la cuenta! No recomiendo este lugar. read more

Sonsonate Grill - Receipt - Salvadoran Near Me - South Gate, California

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Asked about the "restaurant surcharge", apparently we (customers) have to pay for the increases in utilities. I'll thing about it twice about returning. Sad thing is the waitress are the ones that take the hit cause I'm not going to pay for this charge and also leave a tip. Sorry ‍ food was great though. read more

Sonsonate Grill - New "restaurant surcharge" - Salvadoran Near Me - South Gate, California

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Food is amazing. It takes me back to my origins. Amazing service, I tip good because I felt welcomed. The place is very clean with good music. Ambience is great to be with family. Totally recommended. read more

First time having breakfast here and omg it was delicious. Generous portions & great customer service. Officially my favorite authentic Salvadoran restaurant. read more

Sonsonate Grill - Breakfast all day - Salvadoran Near Me - South Gate, California

La mesera mercy es una sangrona nunca es amable Siempre te tira la comida la comida es muy deliciosa Por eso voy pero todas son medias sangronas read more

Muy atenta la mesera que me toco. Por lo regular siempre ordeno por teléfono para llevar. Tuve el gusto de comer adentro hoy y me gustó mucho el servicio y la temperatura de la comida read more

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Mal servicio no me dieron mis tortillas ni mi salsa Para la yuca con chicarrón deben poner más atención las mesera siempre es lo mismo Cuando pido para llevar revicen su orden siempre Porque no les falte algo read more

Sonsonate Grill - Salvadoran Near Me - South Gate, California

Where do I start...this restaurant has forgot, in multiple occasions, to give me a complete order (e.g., side dishes, appetizers, salsa, etc.). When COVID happened, I would call to order take out; the times were not accurate; had to wait longer than stated. I continued to support the business because the food is actually decent. But a week ago, I called to order take out (i.e., five pupusas); I provided my name, and I was told to arrive in 25 min. When my partner went to pick-up the order, he was told that "no one by my name" had called. To make the story short, the restaurant didn't have my order. When I spoke to the waiter, she didn't even acknowledge her mistake, was rude, and tried to give me an excuse of why she didn't have my order (I was told THAT I MUST'VE CALLED THE WRONG RESTAURANT). Such B.S! After this incident, I will not support this business again! read more

El dia de hoy hice una orden de 24 pupusas La mesera me dijo q costaban $3.75 mas tax ise mis cuentas y no pasaba de $100 cuando llego me dicen q son $109 y fraccion y le pregunto porq y me dice q el tax son como $15 dll pero cuando veo el recivo veo q me estan agregando $9dll mas y dice la descripcion surcharges Eso es un robo Porq si las cosas an subido por logica el dueño tiene q subirle a los platillos el precio !! Escribo esto para q se den cuenta los demas cuando vayan revisen bien el recivo estan robando en sonsonate grill South gate read more

Sonsonate Grill - Salvadoran Near Me - South Gate, California

Good food I love it shout out to the COSINERAS but las Meseras They're so rude with women's when see a guy they change I been going there and my family even last waitress there were rude ! Manager or owner talk to this waitress give them training of costumer service ! You loosing a lot of customer FOOD is Good but need a change with those WOMENS HOrrible read more

Great food. Authentic and delicious. Pupusas are just right, not doughy and filled to perfection.

Carolina was my server. She told my husband her system went down and kept my debit card when I returned I saw her as she swiped my card and removed $20 from the cashier and quickly put them in her pocket. When she turned around she noticed I saw her and her eyes wide open started again repeating the system went down. In addition, the receipt I signed still asked for another tip. If you were friendlier maybe I'll give you another tip. Unfriendly service and tips herself what?! The food is amazing but the service is trash and watch out they tip themselves and still ask for another tip when signing the receipt. I put a big fat 00000000000 and keep my $20 you seem like you need them. read more

Sonsonate Grill - Tips herself - Salvadoran Near Me - South Gate, California

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Mal servicio las meseras pesadas mal olor al entrar. The girl In the photo didn't want to serve us the food read more

Sonsonate Grill - She didn't want to give us food neither sit us so she went another lady to serve us - Salvadoran Near Me - South Gate, California

First time here with my partner who had tried it before and said the meat was good. It did not disappoint. I ordered the desayuno ejecutivo and it was a nice amount of food with each item being delicious. Especially the Salvadoran chorizo. The only issue was wait to receive the food, but we did come on a Friday night so it is understandable. Recommend to order ahead by phone if possible. read more

Sonsonate Grill - Desayuno Ejecutivo - Salvadoran Near Me - South Gate, California

As a native Salvadoran, I had try the best pupusas back in El Salvador. So, it's difficult to find restaurants around LA that can be as similar as possible. This place so far, has been my number one place to go for quite a while already. read more

Long time customer. No longer come ng here. The owner now charges 10% for no reason on top of your bill. I understand a small surcharge but adding 10% to every Bill regarded whether it's cash or credit card is greedy and ridiculous. read more

Food was good and reasonable prices. Our server was ok. But I was very disappointed with the following. Since we were a large party they told us we can sit in the 2nd floor. After talking to my family about this I decided to go ask if there was an elevator for a family member that cannot go up the stairs. Since the lady that was going to be our server stepped away, I asked another person if they have an elevator and explained the reason, and she said no and literally made a face like we were crazy, or my question was numb. All she needed to do is just say no and save her facial impression to herself. In other words, not accessible to elders or people with disabilities if you were to need the 2nd floor. Only stairs to the 2nd floor. read more

I would give this place full stars but I came to eat at 8pm they close at 10pm and they woulD NOT seat us. Does it really take 2 hours to close? If the hours of operation SAY THEY close at 10. Then they should serve until 10pm! The food is amazing. The vibe is great! But disappointed that they advertise certain hours and that's not being held. Shame! Because I came from Moreno Valley to eat hear. But had to order to go... SMH. read more

The bad reviews here dont speak for the food, everything here is do delicious. Most of them are about service but i had good service so idk. All the waitresses speak Spanish. Food: i recommend the shrimp and asada plate so good. read more

Great food, but horrible service. The food is what saves this place. It is fairly dirty place and on more than 3 occasions I have received incomplete orders when picking up food to go. I would not dine in but when you order food double check it every time! read more

DO NOT EAT HERE! I REALLY MEAN IT PEOPLE!!! They cross contaminate the food they have such RUDE service and their prices are sooo HIGH for NO REASON cus is not good either!! their food tastes like soap and their Platanos are fried with their recycled oil the one they use to fry fish! I have gotten pieces of fish on food that shouldnt have it! Is gross that and the place is filthy over all. Seen the "cook" lick her hand through their window while making tortillas last night when I picked up my order! again, look for another place is not worth it!! read more

Service is to slow, I order a second drink which I never got it. Waitress very efficient but no help. Over work..not good for customer. read more

Came here with my bf and some friends and was very pleased with the food! We all ordered pupusas and they were very big. I ordered 2 and could only finish one. The aguas frescas were also on point. I would definitely recommend the tamarindo one. They even brought us out guac and tortilla crisps as a side. I have absolutely no complaints on the food. HOWEVER, this place could improve their customer service. For starters, when we got there, there was a sign stating to wait and be seated. We waited and no one came until one of my friends got someone's attention. Our server was not the friendliest and looked kind of annoyed the entire time. She didn't even come ask us if we wanted refills or anything and to top it off the entire place was empty. Overall, great food but not so great service. read more

First and foremost THE FOOD IN GREAT! yes food is amazing, that's why we are back a second time and probably will come back again, Now the service totally different story, I understand the place gets busy..... due to the food being but the service The girls are stressed out running up and down LITERALLY, they have a second floor So there they are running up and down, not a smile on their face, uniforms are dirty, not just a little spot here or there but a full blown explosion of food on their apron and shirts ‍ I was worried their hair was going to end up on my food...... please no waiters should be allowed to wear a MESSY BUN to work, that's a No NO! read more

Sonsonate Grill - Salvadoran Near Me - South Gate, California

Im sorry but this tablecloth are disgusting!! I hope they change them soon!I will not be going to this place ever again read more

Sonsonate Grill - Salvadoran Near Me - South Gate, California

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