I cannot say enough amazing things about Jane. My daughter has been in counseling for about 3 years…read morenow and we never saw any results until we started seeing Jane. Jane doesn't just help our daughter, she has given me countless tools as well. I finally feel like I'm actually equipped to be a parent for the first time in 10 years. I also picked up her book Raising Humane Beings and I couldn't put it down. I read the whole thing in 2 days and had so many "ah-ha" moments. The way I parent has basically done a complete 180 since meeting Jane and our family feels so much more calm and connected now. Jane was born to do this work. I've even decided to start going to her myself for non-parenting counseling as well. If you want actual results from counseling, look no further. Jane is the real deal. Edit: After reading through some of the other reviews I feel the need to add that some of the tools Jane offers may not be considered "conventional"... and that's a GOOD THING. That's why her tools actually work. Don't expect the same old song and dance you're going to get from any counselor you go to. If you go into therapy with an open mind and a willingness to do the work, you will see results immediately. An example for me was her "talking stick" exercise. I thought to myself "there's no freaking way out family is going to sit down and do talking stick"... and after Jane had my daughter and I practice it in a session, it's our new favorite thing! It instantly made me feel so much more connected to my daughter and helped her feel heard and validated. But again, having an open mind and being willing to try something different is key. You have to actually want your situation to change, otherwise no counselor or amount of therapy will work. Seems like the only negative reviews were from people that either never actually had a session with her, or went in and didn't try the tools she recommended, which says less about Jane and more about the reviewer IMO.

Since meeting Jane, my relationship with my partner has transcended any space it's been in before…read more We have ben able to lean into the tools and see real change occur between us. It was difficult and the methods never felt helpful in the moment because of our patterns but we learned that they were doing deeper work in spite of our resistance. While there's a long road ahead, we finally feel like we're in sync.

As a nurse practitioner working in the neurosciences, I have had the opportunity to engage Dr…read more Estavillo in multiple curbside consultations in the past, and have always been impressed with her high level of professional knowledge and expertise. Dr. Estavillo has a keen understanding of the interplay between the mind and body, and I have always found her to be an extremely knowledgeable and empathetic resource. I would never hesitate, should any of my patients ever chose to seek her care, knowing they will receive services that are both holistic and of the highest standard.

Beautiful people! They have a peaceful setting within a professional office. They are all a…read moretremendous help during a difficult time.

I've known Jason for many years as a fellow mental health professional. He's an expert on men's…read moreissues with over 20 years of experience. Jason is friendly, funny, and easy to talk to. I've appreciated his love for multiculturalism and his drive to help people live more genuine and authentic lives.

If I could rate Jason a negative star I would. My husband needed help and it was his first therapy…read moresession. He was completely nervous and upset going into this and Jason was completely unprofessional, lacked empathy and compassion and I'm mortified hearing how this man operates his counseling session. Completely disgusted. If you want care and compassion and need therapy, especially your first time, DO NOT SEE JASON. I work in a field where we encourage connecting using your client's name, and my husband said when he used his name during the session, Jason felt "uncomfortable". Who says that; and you are a therapist? So disturbing. I'm saddened my husband's first experience being vulnerable looking for help was tarnished by this man.

I've been going to Serenity Mental Health Centers (Biltmore location) since around 2020 and have…read moreseen a few different providers over the years. For the past couple of years, I've been seeing Dr. Brooks, and I really like him. He's super friendly, knowledgeable, and it genuinely feels like he keeps up with current research. I also appreciate that he's suggested supplements alongside medications to help support my mental health, which has been really helpful. That said... the wait times here are honestly pretty frustrating. Every single time I come in for an appointment, I end up waiting way longer than expected. At best, it's usually at least 30 minutes past my scheduled time, and I've had one visit where I waited about an hour and a half. It really feels like they're overbooking appointments, and it makes the whole experience stressful--especially when you plan your day around a set appointment time. I do really like Dr. Brooks, which is why I've stayed, but the consistent delays are enough that I've seriously considered switching to a provider outside of Serenity--it just feels like a hassle to start over somewhere new. If they could get the scheduling under control, this would be a much better experience overall.

I was excited to finally take the step to seek mental health support, only to arrive at my…read moreappointment and be told I would need to pay $260 for the initial visit and approximately $190 for each one-hour follow-up session--despite this provider accepting my insurance. What was most disappointing was the complete lack of transparency. During my 45-minute phone call to schedule the appointment, no one mentioned these costs or gave me any expectation of what I would be responsible for paying. Had I known, I never would have scheduled the appointment. I understand that therapy costs money and providers deserve to be compensated. My issue is the lack of upfront communication and the extremely high out-of-pocket costs. Mental health care is already difficult enough to access, and unexpected charges like these create yet another barrier for people who are trying to get help. Because of this experience, I canceled my appointment. I hope this practice becomes more transparent about costs before scheduling patients so others don't find themselves in the same situation.

They charge you when you cancel... also they ignore your messages and emails…read more Unprofessional

I formerly saw Dr. Hicks, and have transferred to Dr. Rockwell due to Hicks' departure. The doctors…read moreare alright. I didn't love Hicks. Rockwell is decent but I feel he's more efficient at managing time than truly understanding, to be completely honest. That said, they're the only reason I give this practice ANY stars. First, they have a ridiculous late policy. $50 fee if you're more than 5 minutes late. When your office is in downtown Phoenix and you have patients coming from the East valley, how can you charge for being FIVE minutes late, especially with appointments booked during rush hour?! I haven't been to the physical Mesa location yet, but the front office is the same for all locations. Fees for literally everything. Out of medications and need a prescription? That'll be $30. Need an appointment? How about 2 months from now. Even though I was supposed to be back sometime around next week and WOULD have received a new prescription at that appointment, since they don't have any openings for literally two months I have to pay a fee. You have to CALL to do everything with this office. No online patient portal. The doctors won't make a follow-up appointment with you during your session. You can't request appointments, prescriptions, or make payments online. You have to call for everything. And good luck getting anyone on the phone. Even worse is trying to actually get a prescription sent to a pharmacy! I used to have a mail-order pharmacy that only took faxes (for real, I hate them, too) and it would take months to get prescriptions sent in. My new (equally inept) mail order pharmacy called for a new prescription, prompting Northlight to actually call ME to extort the $30 fee and I asked them to send the Rx to my local pharmacy since I'm already out of meds and need them NOW not next week maybe. They were more than happy to take my money, but actually call the pharmacy and send the Rx over? Nah. Not their job. I truly hate this place. I hate dealing with them and their reliance on phone calls and fees for every little thing. How do you not have a patient portal in 2021?! You deal with people with mental issues, phone calls only increase anxiety in a lot of us! And customer service is nonexistant! How do you let patients run out of medication because of ineptitude?! This isn't like running out of Tylenol, I literally need my medication to function in life and every day without it means 3x longer to work back up to normal. Unfortunately because of the pandemic, every other psychiatrist in town is booked up or doesn't take insurance, so I'm stuck with them until I can find an opening somewhere else. As soon as I find someone with an opening, I'm out.

Sadly never got a call back. I called a couple different therapist and she is the only one I never…read morereceived a call back from. Guess she doesn't want to see any new clients ‍‍

I started seeing Sefa during a period in my life of significant change. I had recently gone through…read moresome pretty serious medical treatment, and it was the height of covid. I had to take a step back from work, and I was stuck emotionally, physically and professionally. Actually both of my parents had received coaching from Josefa years before me, and it helped them immensely. When I began my journey with her I wasn't sure what to expect, but it has had a significant impact on my healing journey. About a year after I began coaching sessions, my wife started going also. Our entire family is better for it.

Responsive, helpful and has many resources! Recommend for any parent that needs direction when it…read morecomes to their child's mental health.

A senior member of this organization, Zoe Flippen, ILLEGALLY rented an AirBnB from me and pretended…read moreto be the one staying. Instead, she allowed a client to stay at my property. The client had numerous children at the property. They behaved egregiously by breaking the couch, a window, staining linens, breaking the garbage disposal, stealing numerous household items. Zoe Flippen ultimately confessed to making the reservation from her personal AirBnB account and also stated that she would make sure I was reimbursed for the damages and that she felt terrible for the situation. Unfortunately, she did not take financial responsibility. She allowed AirBnB to step in and they reimbursed 40% of the out of pocket expenses I incurred. Zoe and Open Hearts Family Wellness DID NOT make up the difference and have stopped responding to communication. Any organization that functions at this level and fails to take accountability for their actions should not be trusted, in my opinion.

Sergio the "counselor" I don't even know when we to begin…read more The counselor was rude, unaware and clearly UNTRAINED. This seem to be a common theme to EACH employee. The only decent people here were the front desk guys. They are not here to help anyone who is genuinely looking for recovery. Insulting comments such as "Oh, you must work at a method clinic as a response to my crazy work hours. The list goes on... place is a absolute scam!

There are so many wonderful things that I can say about this company. They are so nice from the…read moretime they answer the phone. They have made what seems the impossible, a realistic goal to strive for to achieve. I am helping a friend of mine who was in need of their services. They were able to set up an online evaluation within days of my call, not like the others who said they were booked for weeks. To be able to have the evaluation completed online was a God send. It makes it so much more do-able for people that don't have their license and don't drive to be able to meet and complete the requirement set by MVD. Even after the screening when I had questions about the next step for my friend, Nathan was so knowledgeable and cut out all the confusion. He even made a recommendation of a provider who can help... I know someone else who will benefit from a Stonewall Institute and will be sending him over next as well as let him know it's not as frightening as one might think...just get it done!!!! Thank you Nathan and Stonewall.