I frequent this location more often since they added the drive-thru and curbside pickup options. I use the Sonny's app and sign up for promotions. The BBQ taste and portion sizes are what you'd expect from any Sonny's. While it's not groundbreaking BBQ, it's consistently decent. They often have better deals than Bono's nearby. I really enjoy their sliced pork and the original BBQ sauce. read more

Arrived to eat lunch always excellent service until Jody the nasty manager/cook arrived to the counter with was supposed to be my chicken breast in his hand. Bad customer service. I'm not a dog. Ordered half chicken, thigh had blood pool on top of skin. Asked for replacement and of course Nasty Jody though he was smarter than a 5th grader took the thigh and tried to re gift the same piece. Sad customer service and I would bet my life that was not the proper way to address any business with food. In your hand, wow! read more

Food is always hot and tasty. Servers are friendly and very attentive. The place is clean and nice to have a meal with family and friends without too much noise. read more

Sonny's BBQ - Barbeque Near Me - Jacksonville, Florida

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Food came out very fast and tasted Great. Service on the other hand was a joke. It took forever because the hostess was in bathroom and no matter how many people we waiting for tables nobody would help. When she came out of bathroom she had to clean tables before she could seat people. She would clean one table then seat someone. Then clean another and seat someone. When we were seated it took us another 9 minutes for server to come take our drink order. We asked to order food at same time. It is obvious who are regulars as they get much more attention than people who only go every couple of weeks. The waitress didn't bring us our food, and came one time to check on us when we were almost done after she finished talking with her friends or regulars. I had to ask for the bill when we were done so we could leave. I asked for to go cup as I only drank 1/4 of my teas. She asked if I wanted unsweetened tea in the bottom so it would be full. I thought she was making up for poor service. She brought it and I poured my teas in. Did not taste until I was miles away to find she put root beer in the cup not the unsweetened tea she said she did. They don't mix. The servers do not help the hostess clean their tables. They also do not appear to help each other. This Sonny's used to have great service, but now it is the worse Sonny's except for the one on South Apopka Vineland Road in Orlando near Disney Springs. I liked it better when servers worked for tips. If you go to this Sonny's for great food take it home. Do not there or you will get bad service. Yelp will not allow me to remove Service from what went well. read more

Crystal was our amazing server! She went above and beyond with service! I love coming here for meals! The atmosphere was pleasant and the crowd was welcoming. We ordered the Pulled Pork Sandwich with fries. Food was delicious and hot! Definitely coming back! read more

Sonny's BBQ - Chicken, ribs, green beans, Tatar tots, corn bread and toast - Barbeque Near Me - Jacksonville, Florida

Waited at the hostess station for at least 10 minutes with employees walking by and doing nothing. Two different employees said they'd be right with us then disappeared, coming back out and doing nothing. We finally left. We asked the employee behind the counter taking to-go orders if anyone was working up there. He just made a rude, sarcastic reply. After over 30 + years as a loyal customer, I will NOT be back. read more

Sonny's is my go to place for BBQ in my side of town. Food is tasty. My favorite is their sliced Brisket, the best. Tender & tasty. Their Coles Slaw is my favorite side. Service is fast, friendly & efficient. The place is clean. I have never had a bad meal. I have also placed an order with their catering dept. My order was complete, fresh & warm. The night before I picked up my order they sent me my bill listing all the items i ordered. It was a very easy way to order for an event. At Sonny's, they do it right. read more

Sonny's BBQ - 3 meats platter with 2 sides - Barbeque Near Me - Jacksonville, Florida

Very friendly staff & the food was absolutely amazing! My ribs were done with delicious dry rub, the brisket was moist. Would wholeheartedly endorse. read more

I received a salad, a barbecue salad with nothing but vegetables. These people are lazy, incompetent and not able to perform their job picture prove it. read more

Sonny's BBQ - BBQ Salad - Barbeque Near Me - Jacksonville, Florida

Food and service by Dee Dee was great. Me and wife arrived just before the rush came in. We go here routinely and they never disappoint. read more

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The waitresses here are Sooooooooooooooooo Sweet and courteous. Thank You Nicole and Denmark for making my husband's birthday dinner Perfecto Y'all Are the Best read more

If and when I go home to Florida, Sonny's is the first stop. One the service and the food. It's homey and amazing. Plenty of parking, restrooms are clean! Good value for the money. read more

Didn't have high hopes going in. I must say the customer service was 5 stars. Brisket was on the dry side. Ribs didn't have any smoke flavor in my opinion. Tots were good. Sausage was ok. read more

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Use to be a lot better but they changed the cut of meat they used for their sliced pork, other than the ribs; I don't recommend them

We wanted a bbq salad all day so we stop by this location through the drive-thru and ordered 2 pull pork salads. What we received was a bunch of lettuce and crunchy onions things. Probably had a tablespoon of Pull Pork... totally disappointing. I also ordered a side of dry rub ribs.. they were exactly that, dry and terrible. read more

Great service by Jennifer, always! If you stop here for lunch, ask for her and you won't be disappointed! ​

The food was not done. we sent it back and it still came back half way done. this is by far the worst bbq food I ate. This was not a great first impression. I Will not coming here ever again. read more

customer service was good onLu reason it got one star portions were horrible. Got pick three combo barely any meat came with it. Horrible portion sizes look like it was for a kid hard earned money down the drain read more

Sonny's BBQ - Barbeque Near Me - Jacksonville, Florida

My husband and I went to this location for dinner on a Monday night and attended to use the Nurses Week promotion. The deal was a great deal. Their Monday deal is also an amazing deal. The deal we purchased was 1 pulled pork sandwich, a side and a drink for free in addition to another meal. In order to get this deal you did have to be verified, which was an easy process. The waiter helped us with ordering which made that part of the process easier as sometimes we get overwhelmed. The waiter was overall good. She occasionally was unable to be found a couple of times when we needed her. The dinner was great. The food was cooked well, service was overall good, and restaurant was very nice inside especially for the area. I would definitely go back to this location. read more

Sonny's was good as usual. I had the rib combo which was served with 4 rib bones. One of the bones was very fatty so I could not eat that one. It also came with a chicken thigh and 1 side so I got baked beans. The meat was a little dry but I did order the dry rub. The server as nice and was attentive. The table was clean when we sat done. Rest room was clean. There was amble parking spots available. We were seated immediately upon entering the establishment. read more

Don't use website for curbside pickup unless you want your order lost. Manager "Bill" took my receipt and said he would "take care of it". All I ordered was a turkey sandwich ($13!) but sat in car starving for 30 minutes until I finally went inside to cancel my order, that's when they decided to make my order. While I waited, I walked around and noticed there was NO ONE waiting for there food while and there was at least five workers standing around doing nothing. Also, watched 5 cars come and go in drive thru while I'm sitting in my car feeling like an idiot for thinking curbside was the way to go. Edit: I did receive a refund, and the sandwich was good, so adding a star to my review. read more

I'm willing to give this place a second chance because I've made the mistake of ordering through Uber, and the food quality was absolutely awful! The chopped brisket was just a handful of fat with no lean meat whatsoever. The paper on the bottom was just pooling with the oil from all the fat sitting in the box. The 2 white meats looked so unappetizing and just "thrown" into the box with no care to presentation. I've had fast food delivered that didn't look nearly as bad as this box did. I hope the inside of the restaurant presents itself more than this one little box did for me. read more

I went to this location for the first time a little over a month ago. I received the wrong order. I went through the drive through. I never have had a bad experience at an Sonnys so I did not feel the need to check my order before driving away. When. I got back to work I was so excited to dig into my ribs. When I opened the box and found nothing what I ordered. I called and they said I could back whoever I wanted and get the correct order. Well I called today a little over a month later and the manager told me I was trying to get free food. With that they just lost my business good. I will never go back. read more

The service was outstanding the hostess was great but the best part of all the food was tremendously good a lot better than Bono's we got nice good meaty ribs, the salad was great everything was the iced tea could have been a little bit more sweeter. I would highly recommend Sonny's BBQ before anybody else thank you very much read more

I've been to this location a handful of times now. Each time the customer service (via drive thru) has been great! The food is still hot and tasty when I get home. read more

The food on our visit today was amazing. Love the eggrolls and the sliced pork! We will be back again real soon.

Great price, great food and great service. You can't ask for anything else. Nice ambiance and quick service

Sonny's is the best national chain for barbecue. I have eaten in the original Sonny's in Gainesville, FL a couple of times. Excellent ribs and very good barbecue pork, etc. There are individual barbecues or small chains that might be better, but if you don't know of a better local barbecue or when on the road, this is the place for barbecue. read more

It's my home away from home. It's a great place if you don't cook, I want a hearty meal.

Always great. They were out of brisket but baby-back ribs were great Look forward to going again.

Spent $45 through drive through. They forgot sides, sauce, drink, fork, spoon. It's definitely the mgmt. The girl working the window seemed like she was doing it all. The mgrs were not fazed by rush hour. read more

Just left had a awesome lunch. Between 3 people we ordered way too much food but the waitress had no problem with us getting togo boxes. The waitress herself was better than any i have had in a very long time. She kept our drinks filled and made sure we had everything we needed. Very clean and everything was sanitized. Definetly will go back read more

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Great bbq friendly staff no wait. Always good, clean and courteous. Family place no screaming babies. Redneck eggroles are the BOMB read more

Sonny's BBQ - Sonnys menu - Barbeque Near Me - Jacksonville, Florida

Thanks to our fantastic server Sabrina who was quick to take our order and suggesting ways to save a little money. She was very attentive and kept checking on us without being a bother. Our food was fantastic. We ordered fried okra and the Carolina bbq sandwich. We will go back and request her for our waitress. read more

The amount of food for the money is fantastic. The Brisket was a little dry but aside from that the food was very good.

it was OK I ordered on DoorDash, but it was mostly just tots and fried onions. very little barbecue sauce and meat and when you pay almost $15 you expect a little bit more meat. overall was still good I think next time I'll just order extra on the side. read more

Sonny's BBQ - Barbeque Near Me - Jacksonville, Florida

I enjoyed this location with my family. The food is always fresh and hot. The service is attentive and wonderful. We'll definitely be back.

You guy's did an amazing job catering my parents 50th anniversary party, all the food was delicious and perfect! You forgot nothing. Well done, Thank you!! read more

Great place to eat if your tastebuds are craving some good barbecue. The food is always served hot and order is out within a timely manner.

I've lived and worked on the Westside of Jacksonville for 30+ years and the Sonny's on Lane has always been my favorite bbq restaurant. The service and food was always excellent, however.... I have complaints on the last few visits. I thought maybe it was just a bad night, but after 5 disappointing visits in the last few months, I feel it's time to speak up. The first two visits were through the drive thru. Both visits were missing food items that were ordered and paid for and not discovered until I got home. Then, my husband and I decided to try going inside to have a sit-down meal. The first trip, we had to wait a while to be seated. Once seated, the waitress was nowhere to be found. We noticed there were only two waitresses on the floor and the place was busy. When we finally ordered and got our food, the food just wasn't as good as it used to be. The brisket was dry and the fries were cold. The next inside visit, I ordered a bbq salad. I asked for chopped pork and was told they were out. It was 4:30 in the afternoon and not that busy. I then chose chicken, thinking I would get bbq chicken chopped. When it arrived, it had fried chicken that was overcooked, corn on the bottom, a pile of fried onions covering the entire top and sweet bbq sauce drizzled over the top. It was horrible. The last bbq salad I had there was a fresh garden salad with lettuce, tomato, cucumbers, shredded cheese and croutons. When did this change?? Our last inside visit was last night and the worst. We were seated quickly, but there were only two other customers there. The waitress took our orders. I clearly asked for a large brisket sandwich and fries (pointing to the large sandwich on the menu and pointing to the fries in the picture). I then asked to upgrade the meal to include an extra side of cole slaw and drink for an additional $4.00, again pointing to the menu. When the food came, they brought a small brisket sandwich and no fries and coleslaw. I asked her if that was the small or large sandwich and she said she wasn't sure (really?). I then asked where were the fries, and she said I ordered coleslaw. I told here I ordered both fries and coleslaw and pointed to the picture. She said the fries are not included and that the picture on the menu was misleading. My husband ordered the 3 meat dinner. The picture again showed 4 ribs on the menu. He received 3. Plus, both my brisket and his brisket was overcooked and dry. Also, the chicken on his plate was tiny like it was from a cornish hen. Then when it was time to check out, we were charged for 3 drinks instead of 2. Needless to say, we are now looking for another bbq place to go to. Sonny's on Lane has been too disappointing and with the price of everything sky high these days, the price of our dining out meals have to be worth it. read more