Sonics E Main Spartanburg 4/16/2026 Worst service I've received in months. I ordered a new item on the menu. Just a basic chicken sandwich. Never ever again. The bread was hard and tough. They obviously need to stick to hot dogs and burger. Even though the can chili taste worse than Texas Pete. The chicken patties was cooked way to long. It was 3 minutes front burnt crispy. And the onion rings was cooked in pancake batter. The absolute worse. Even the berry sparkle soda was not good. Highly dissatisfied. read more

Went there after leaving marry black to get me and mom dinner on the way home. It was terrible the smash burger had a burnt greasy tast like the cooker hadn't been cleaned in days. The fries were hard burnt and the hotdogs were shriveled and dry. We will never eat at sonic again. read more

Worse than Terrible! Used the SONIC APP for the first time and ate this restaurant for the first time. DO NOT GIVE THE APP YOUR CREDIT CARD INFORMATION. Sonic Incident #250807000444 Coupon did not work, did not get the 1/2 price slushy. Lunch for 2 adults and one 5-year-old was $30.32. Order# 1000302002615, check #53388 Restaurant #5065. Talked with General Manager and she was very nice but could not fix the credit card dispute since it was on the app. Corporate customer service has not gotten back to me about this issue yet. read more

Waiting 25 minutes for online order that I did online then they couldn't get the order right

The worst service ever waited in line 35 minutes, got to the speaker, and no one there. No one would answer, did not even have the courtesy to say it would be a few minutes to order person behind me went around and was screaming at me to hurry up. The manager came out and said it is a long wait everywhere. We left and will Never go back. read more

If i could do 0 zero stars i would. Worst service ever. Slow as ever. Messed up our order TWICE. Be here for over 30 minutes waiting.

The pictures of the food on the menu board will in no way resemble the pitiful smashed up junk that you remove from your bag.

HOLY MOLY! Never have I ever experienced a worst experience at any place in Spartanburg. We waited 30 MINUTES! We had a mobile order and it took them FOREVER just to give it to us. We had to knock on the window just to get our order and the workers found it comical! i understand y'all are fast food workers but seriously get it together. Y'all need better management and better workers. Seriously, get it together. read more

Stopped today around 12:30 to pick up my wife some lunch and asked for Lettuce and Tomato to be left off her Toaster, and what do ya know? Get all the way to her work and it's covered in lettuce! Now, my wife who is allergic to lettuce, cannot even enjoy a burger on her lunch break because THESE people can't seem to follow simple instructions! The woman at the window was not pleasant either. Looked at me like I had 3 heads when I asked for ketchup and mustard... What happened?! I used to drive across town just to buy from y'all.. Won't make that mistake again! Complete BS!! read more

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Don't expect your food to get to you to on time or ever. Did an order ahead on the Sonic App for 8pm, checked in on the app, had to call on the stall TWICE before I got anyone actually answering me. An hour of me just waiting at the stall to pick up food I ordered at 7:36. Absolutely unacceptable. read more

Omg this place. I can't. Got there and it wasn't busy at all. So didn't think it would take that long. Ordered the new garlic bacon burger they had with chili cheese fries and a tea along with some popcorn chicken. The burger was ok but the chili cheese fries were stale. The popcorn chicken took a while to cook so they didn't wait to make the chili cheese fries till after the chicken so they just left the fries sit till the chicken was done. The customer service wasn't to back but it could use some work. But definitely won't be back here tho. Not any time soon. Was looking forward to not stale chili cheese fries. read more

I waited in drive thru line for 45 min for a hot dog meal,the service was terrible and end up ,it all came up afterwards. I'd advise you not to go to the Sonci at E.main st. Spartanburg unless you have plenty of time to waste. read more

Got the worst burger ever today. The bacon was very hard and the meat was old. When I TOOK IT BACK to the restaurant after my attempt to eat as much as I could the idiot asked me for a receipt. The sandwich was in the bag and in the wrapper he first said there was nothing he could do then he left the window without any further attempt at reconciliation and came back with another sandwich. Why couldn't you just give me my money back or have me come back the next day or so? TERRIBLE SERVICE AS WELL AS FOOD!!!Reese Blast read more

If you could give 0 stars, this would get it. Incompetent employees. My coworker asked for cherry limeade and got a clear seltzer drink? He handed it back and the employees response was "yeah it's clear". He gave it back and tried to remake it. Got the same thing back again. Didn't have time to try and argue with these idiots. Asked for only ketchup and got a fully loaded burger. All this lasted 20 minutes in the drive through. As one guy said above, they should close this place down and try again. read more

Been a while since I've been here. Decided to stop for a sonic blast shake. Waited 15 min and was instead given a cup of plain vanilla ice cream. Was so annoyed that I didn't even bother getting it corrected. Place still sucks. read more

I can't even leave a one star but had to pick it anyway cause we just left there and all we wanted to buy was a bag of ice and the reply we got was "We are out of ice". How does a business go out of ice who serves drinks with ice in them? I'm so did appointed in the place. It needs to be shut down cause ever worker there today appeared lazy and not want to work at all. read more

got 2 shakes no cheese cake in them and the manger said it's a syrup they go through managers and stuff now i know why

I waited a long time for one ordinary burger and fries. It was all dried out and no taste. No I see all the reviews agree with me. A few years ago it was good. Then closed to remodel, finally opened and it's horrible. DO NOT CHOOSE TO EAT HERE! read more

I ordered a chicken sandwich and only got the chicken on 2 buns. Not to mention my Reese blast should've at least had some Reese's in it.

Normally slow service (but with a smile) but this visit, completely non responsive. After sitting there waiting for 5 mins for someone to take my order, I left and went down the street to Chick-Fil-A. read more

This location has ALWAYS BEEN AWFUL. I have an hour lunch break and they took 35 minutes before i left to find somewhere else to eat. Every time i go, its a nightmare. I don't understand why they only have what seems like 2 people working at one time during lunch. And whoever is taking orders can never get the order right, even after repeating several times the same thing. If you have 2 hours to wait for Sonic to make you a thin crispy burger, this is the place for you. Never will return again. I have given this place numerous chances. Wish i could give negative stars. read more

Wishing I could give a 0 star rating. The people who work at this specific sonic are HORRIBLE. I am writing this review leaving this location. I really think the management needs to fire everyone. I had SPIT in my drink. I am so upset and the person who brought my drink out didn't put whipped cream and then took it back inside and 20 mins later I decided to go inside myself to get it. And it didn't even have whipped cream yet. These people are horrible. This location needs to be removed. read more

I waited 45 minutes for one soda and one slushee that I ordered through the app, only for them to say they brought my stuff out and charge me, except I never received my food. read more

I wish you could put zero stars this place is a joke!!! Not only did I have to give them my order four times and it still came out wrong. The carhop thought it was funny. Absolutely the worst sonic I have ever been to in my life. Don't go there read more

Use to be a avid raving fan of Sonic. This location has turned me against the place in such a way I will not be returning and I am calling to complain to the corporation office. This is the third straight time I have come and received inferior food. Today, for example, I ordered a 4pc mozzarella sticks, the sonic cheeseburger, large chili cheese fries, and a medium slushie. So disappointed in the quality of the products. They need some new staff at this location. First it took about 27 mins to get my food. And when I did, three of the four mozzarella sticks had all of the cheese cooked out of them. Like they exploded in the fryer, but the cook decided they were ok to sell. When I said something to the young lady, she said she was busy, and she would be back. Didn't offer to replace them or anything. And she never brought the marinara that was suppose to be served within them. The meat on the burger was so dry that it was literally crunchy. Like it had been cooked on a charcoal grill for three straight days. No juice in that hockey puck. And it was cold. So cold the cheese didn't even partially melt. Figured I would just say something to the young lady when she came back out. I couldn't even eat the burger. So I figured I would just enjoy my large chili cheese fries until then. Hot dawg was I wrong. These grease bombs were also ice cold and full of salt. Plus the portion size is about half of what I usually receive. I barely saw any cheese on the fries too. I checked my receipt to make sure she had rang it up right. And yes she did. $3.79. What a waste. The fries were not crispy, limp, and soaked of grease and salt. So frustrated that I couldn't enjoy anything but my slushee, I went to the door to complain. The girl came our and said her manager wasn't there, and the cook said he was too busy to make my food over. Yeah right. Ok. Last time I visit that location. read more

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The worst. Took 10 minutes for anyone to answer the buzzer and another 10 minutes to get our order of 2 diet limeades. Drinks were awful and not sweet at all. Had to follow server to the door to get change from $20 and they got that wrong too. Pitiful. Will never return. read more

Please never eat here or work here. Both sides are treated terribly. I worked here for a little bit and cried during every shift because of how awful everyone was and how disgusting it looked inside. They don't wear gloves or wash their hands, by the way. read more

Set at a drive up and pushed red button girl said one min pleaser . 15 min later they come on we are only doing drive thru . So wait in line 10 mins to get someone to answer speaker . Get to window girl not polite . Paid and then asked if we can pull up up number one . This place is slow couldn't understand half of what they say . Horrible experience on our travels read more

If I could give this sonic a 0 Star I would. The service was terrible, the employees were extremely rude and it took us 35 minutes to get our very simple order. They claimed the milkshake machine was broken, but the car next to me ordered and they received their milkshake and meal in under 10 minutes. When our food was finally brought to us, there were no straws in the bag and we asked for a straw, and it took our server 5 minutes to bring out a simple straw. This Sonic needs new employees ASAP. Worst experience at a Sonic ever. read more

Horrible service, can't get a simple sweet tea order correct and didn't have staws to fit the large cups.

Good food cheese sticks and burgers are very good also the onion rings are very good but just a little doey but I will let that pass very good drinks and good crushed ice they have corn hole for some reason I don't know why they would have corn hole? read more

This place gets worse and worse I Had the pleasure of waiting for my food this morning for about 15 minutes while the cashier "changed" the Sprite. The cashier kept my bankcard while doing so, so I tooted the horn and told her that she forgot to return my card and she told me that she had to change the Sprite out and my card was on the register, then shut the window in my face! I blew the horn and asked if she could please process the payment so I can put my card away? The then said she was waiting to the card to process and the receipt was right here. I sighed and waited about 15 minutes for my food only to get home and find my food was cold, the order was incorrect, and I had missing food. They suck read more

This Sonic continues to be horrible. Its Saturday, so there weren't any cars in the drive through, very few cars in the lot. Ok, great, this shouldn't take long, right? WRONG! Even though the place isn't busy on Saturday, they need 15 minutes to make 2 hot dogs--btw, they were cold. I 15 MINUTES FOR TWO COLD HOT DOGS. The genius manning the drive up window manages to hand me a bag and half-heartedly apologizes for the long wait--ok, where's my drink? "Oops, sorry 'bout dat". Now my lunch break is near my over so I have to drive and eat, where are my fries? Oh, that's right, I should have checked before I hurriedly left because that's my job. Brainiac would have sent me on my way with two cold hot dogs, no drink, no fries. Ok, I got it, you don't want customers. No problem. 02Wow, nothing has changed in nearly two years. 02/25/20. Wow, it's even worst two years latter. DO NOT come here during your lunch break. I was pulled forward to allow other customers to move. I waited 20 minutes for a hotdog. It they're so backed up, they should do the right thing and tell the DRIVE THROUGH customers that they're a 20 minute wait for the most basic order. read more

absolutely terrible service. all of the employees should be fired and they should shut this place down. i should not have to wait in the drive through for 30+ minutes when i ordered two items. find another sonic, don't go here. read more

I'm a amazon delivery driver and there is a lot of added pressure on us know due to the national crisis, as if our jobs weren't hard enough already. I wasted my entire break waiting on my meal, over 30 minutes and end the end I didn't even get it, they hadn't even started on it and I had to leave and go back to work on a empty stomach. I waited ten minutes for them to even take my order and they acted like they didn't even care, and I was in the amazon van and everything. They weren't even busy they just didn't want to do their job. Worst service ever! read more

I'd absolutely give this place 0 stars if I could. Hands down the worst Sonic I've ever had the displeasure of going to. I've been here multiple times and every time it's a new adventure in disappointment. Usually out of half the menu, shakes are not shakes (they're globs of ice cream in cups with whatever flavor thrown in and hastily made to get you gone. You cannot use a straw for at least an hour after purchase) I've pulled up to the stalls, pushed the button only to be ignored, and end up going through the drive-through because they can't ignore that. Was told once that I could not place two orders, so I had to circle around and place another order. Food quality is mediocre even by sonic standards. Fries are always old, and everything else is usually cold or microwaved. The wait times are ridiculous, the staff are usually rude, hateful and have no problems displaying the fact you as a customer are just an inconvenience to them because they'd rather stand around outside the store smoking and joking in what resembles a ghetto block party. All in all, absolute trash. I don't know how they maintain a franchise with corporate, but I guess the world will never know. read more

If I could give lower than a one star I would. Maybe a half a star for bringing the food out and getting the order correct the first time. I've been to many Sonic's in multiple states and have had great experiences, except for this one. The food took way longer than it should have and when the food came my cheeseburger was cold (like it had been refrigerated) when I took the first bite. Not just the bun but the entire cheeseburger. The cheese wasn't even melted. I took it back up to the window and asked for a warm one. After a few minutes they came back out. When I got back to my vehicle I opened up the cheeseburger wrapping and noticed a bite was already taken out of it. So I'm assuming and hoping they just stuck it in the microwave instead of making me a fresh sandwich and it was just above the cold temp it previously was. I never took it back in fear of them doing something to the sandwich. My wife got the grilled chicken sandwich and the chicken was so tough she had to peel off the bottom & top layers and try to eat the inside of the chicken. I wish I had read other reviews showing one star BEFORE we ate there. read more

This location was closed for months. After a remodel and hiring a completely new staff you would think that they would reopen with a passion to be better. Well that is far from the truth. This location is now the slowest, most irresponsible, inconsiderate, and has the worst food quality out of any Sonic I have ever visited. I have been a few times hoping that maybe they just needed time to adjust to being reopened. The service and quality is worse now than it was. The only thing that has gotten a little better is the speed of service. The people taking the orders do not know the menu. You have to explain multiple times what you want and hope that they are able to fix it correctly after you order it. This morning I ordered a #14 bacon breakfast burrito with mayo. After receiving my tea I noticed that it tasted bitter. The person in the window then tells me that they have had people complain about it and that it was because the tea urn was not washed the night before. If it wasn't washed why in the world are you using it? To make things even better when I got to work I noticed that I had received the SuperSONIC burrito. I explained myself to the lady exactly what I wanted 3 or 4 times. Its not that hard to listen to a customer and click buttons on a screen. read more