A real old fashioned car hop. The sonic locations that I have been to offered the same foods but not actual car hop service so this was an unexpected bonus. Drive up to a parking spot with a kiosk, order your food, paid by credit card and your food is brought to your car a few minutes later. Tasty fast food, very reasonable prices, quick and friendly service. I'll definitely return in the future. read more

Sonic Drive-In - Menu 5/26 - Burgers Near Me - Security, Colorado

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I don't know what the issue is. The last 4-5 times I've come to this location, I always get the same thing...small cherry slush with extra real cherries. Well, every single time I've gotten 1 cherry or NONE! And I get charged for them!!!! I don't understand the problem?!?? Oh and one of the employees was standing with the door open, still pretty much inside the building smoking his vape. Ridiculous read more

Waited at one of the drive up signs after pushing the button, nobody greeted us or ever took our order, decided to hop in the drive thru line and apparently nobody was taking orders there either. Looks like we dodged a bullet based on these other reviews. It also looks like they gave up on taking care of their parking lot a decade ago, the potholes look like land mines went off. Close to our house, figured we give them a chance and order a shake on a hot day, won't be returning. 1.7 stars is embarrassing. read more

This place takes FOREVER. Do not recommend if you want to wait a million years for you to get your food only to get rock hard tater tot's. It's run by an incompetent middle-age manager and teens who are overworked. They also take decades to make a drink only for it to be wrong. read more

We ordered on their app at 6:34pm. They brought 1/2 of the order close to 7;30. When told the employee there were still 3 more items. She took our order back in an we had to wait another 20-25 minutes for the reminder of the order. Then she brought out the cold food and melted drinks from the first go around. I reached out to support and tthey offered me a free drink if I purchased an item. No thanks. Spend more money for poor quality food and poor service. What a joke. The employees wait on themselves while the customers sit and watch. We watched them bring out food for staff while we waited at least twice. it is the most lack luster staff and you feel they definitely do not want to be there. I would give zero stars if I could. read more

Sonic Drive-In - Melted drinks and ice cream. The strawberry slush had hardly any flavor. - Burgers Near Me - Security, Colorado

The staff at night is very sweet and funny, Janine especially was a big help. Food was nice and fresh and yummy !

This location is notorious for taking FOREVER. Definitely not 'fast' food. I went here the other day hoping they had improved and had my worst experience yet... I pulled into the drive through, was greeted and then told to wait a minute. So I waited, 15 minutes later and no one is responding. Fed up I pulled up to the window and then was looked at like I was crazy. Anyway, it may have been an accident but then it took another 15 minutes to get my food. I used to love sonic, but their service is making me choose elsewhere! read more

Don't come here unless you have at least 30 mins of your life to waste came here 2 different times for a soda and just left after sitting here for 20 mins read more

They serve food covered in mold. Come here if you want to get sick. Stick to the ice cream. read more

Sonic Drive-In - A moldy SONIC Cheeseburger Combo - Burgers Near Me - Security, Colorado

Gave me expired milk it was sour it made me sick can't wait to shut them down. Which I could give 0 stars but unfortunately I can't this place is nasty read more

Service was awesome, only bad thing was the soda was flat and had no tomato in my burger. But they made up for that with fast service and replacing the drink with another. read more

Simple corn dog with raw batter inside. Yummy my favorite. Lazy kids running it. Shame. read more

Sonic Drive-In - I got a corn dog with raw batter inside. The outside was crispy but I was given a raw battered corn dog. These kids are lazy. - Burgers Near Me - Security, Colorado

When we went to sonic we were expecting hot tots and cold sprite because that's what we ordered. It took an hour to get my food and the workers did not pay attention to us and the kept responding with "huh, what, can you say that again". By the time we got the food the tots were cold and the sprite was warm. BAD SERVICE read more

If I could give them no stars then I absolutely would. 5 drinks that we ordered on the app (3 of which are smalls) and it always takes longer than 10 minutes. This is not the first time. read more

Twice we have come to this location and had our orders mixed up. The first visit, they gave our food to the wrong customer. Tonight we checked-in via the app like usual and received the wrong order. I'm not sure what this issue is with this location but we will not be returning. read more

I'm not surprised of the low rating because all fast food places have increased their prices and service has gone down hill - but - not at this sonic! First, the staff genuinely is excited about their job and they make fresh, hot , and quality food items! While other sonics are going the way of the rest of the places in this genre, that is not the case of this specific store. The key - the manager! I have eaten at this store every so often and never had a problem and thought I was maybe a 4 star place overall. However, when I started doing food deliveries, there were a couple orders where the customers messed up. She personally ensured that she made it right for the soldiers who told me that from now on that sonic is the only store he and his friends will order from. Here is why this store and specifically the manager Niki - deserve 5 stars - she cares. Genuinely - she cares about her customers and her employees. She goes out of her way to make people feel not just as wallets giving her money but as though they are a genuinely delight for her to meet and help. I'm sure most people never need to go to a manager but, if you ever do, you will be delighted to get to know Niki. One of my friends only speaks Spanish and I know Niki has been encouraging one of her female employees to learn Spanish and my friend loves practicing Spanish now each time we visit with that crew member. Sonic - however you trained Niki - please train other managers the same! My hope is that corporate will meet with Niki and figure out her secrets - how can we make a fairly average food place become a place that people actually enjoy visiting! I've told my colleagues that if their in the mood for good food and amazing service / this is the sonic to visit and anytime visiting - stop by and say hi to Niki and finally experience fast food the way it was years ago - value with a smile! Bookmark them on your delivery apps and give them a try. I've been helping my friends with thousands of deliveries and of all the places we've picked up I can say with 100% confidence that Colorado Springs needs a lot more Nikis as managers!!! read more

How do you hire people that don't know the difference between a strawberry and a banana I ordered a BANANA shake and got some weird gross strawberry disaster I'm very sad!! (I'm pregnant so everyone knows the cravings are strong and it highly sucks not getting what you want some people would cry) y'all need to hire smarter people this is just an embarrassment on your end! read more

Sonic Drive-In - You can see the pink it's strawberry - Burgers Near Me - Security, Colorado

We pressed the red button and then waited 20 more minutes. Then I decided to order on the app and that took another 20 minutes. We were there for almost 50 minutes waiting. Then we got our shakes which were watery and not thick in any way. Disappointing because I was trying to treat my kids and it really wasn't a treat. read more

Placed order on mobile app for three fountain drinks. Waited for over 20 minutes at the restaurant with no service and no delivery of beverages. , attempted multiple times to get help from staff. No order was delivered, no service offered. Ample staff at site, but would not answer requests for help. Left after 30 minutes without the product we paid for. Do not go to this one. read more

Every time we come here it takes almost 45 minutes to get any of your food or even a simple slushy, and you're gonna wait at least 10 or 15 of those minutes JUST to get your order taken. You guys really need to do something about your service because this is an ongoing problem that's been happening for years! read more

This sonic is terrible!!!! I can literally drive 20 mins across town to another sonic order and be back home before this one gets you your order. I don't know if it's the management or what, but the service here is terrible. Ordered 2 breakfast burritos with no one else there but us and still took them 20 mins to get us our food. Been here multiple times and every time you are waiting at least 20 mins if they are slow and up to 35 mins if they are busy. Seriously save yourself time and go to the sonic on Academy. read more

By far the worst sonic west of the Mississippi. If it wasn't so close to home I would never come here. If you like waiting 30 min every time you go to sonic this is the place for you. It doesn't matter whether it's busy or not, it's seriously a POORLY ran place, which is sad because I like sonic. It needs serious guidance. read more

We ordered on the app and got our food super fast after we arrived! Definitely coming to this location again!

I really appreciated the prompt and friendly service I received tonight, especially from the manager on duty, Aaron. I never have any issues with order accuracy at this location. read more

It's unfortunate that this location on Main Street will not clean their ice cream machine so they can offer ice cream again. I understand that they don't have enough workforce to serve the public well. read more

Absolute clowns work here. Average age has to be 17 and no one is managing anything. After 3 attempts on our order we gave up. Some kid named Nathan could not be more clueless. Honestly there is no need to ever come here. Have a deep breath for dinner instead this place is infuriating. read more

This establishment is horrible. We sat for 30 minutes today after ordering 5 drinks. After 30 minutes pasted Manager Cody came out and told us they have zero liquids in the store. No soda no syrup nothing. So we canceled our order and asked for a refund and was told to call a phone number to get the refund because they can't do that in store. As we were about to leave the lady next to us was sitting there for an hour waiting on ice cream. Yep an hour. This store needs to be closed down due to lack of service and lack of management/ownership. Will not be going back. read more

Horrible location... I'm tired of waiting in drive-thru for 20-40 min each time. They're always either out of something, missing item, or broken machine. They don't even mix the candies in their blasts, they just give 2 small layers. We only go to this store because it's 2 blocks, but we're done... Sonic's website even states that 1 thing that makes their drive-thru popular is the 'speedy service' but does anyone think that waiting 40 min for 2 drinks is speedy service? I think not. read more

They are continually out of a lot of products. I don't know what's going at this location but maybe new management is required.

I ordered two drinks in a stall, just two drinks, and ended up having to leave due to waiting for over 20 minutes, since I had to go back to work. Ridiculous. read more

The food is always good here.. whenever they get it right, or when they don't put your chili cheese tots sideways in the bag. (That was a mess!) The employees have always been friendly to me. read more

All the employees are completely on point fast accurate service hot food at a reasonable price. I will definitely be back.

I really like sonic normally. This one is just disappointing. Their chicken strip basket is like ten or so old dry overlooked fries with a side of Shriveled overlooked minuscule excuses for chicken tenders. Wasnt worth the money read more

Sonic Drive-In - Burgers Near Me - Security, Colorado

Came through the drive thru tonight at about 7:45. Ordered a cheeseburger, tots and a milkshake. Came up to the window they took our card and gave us a Sunday.. we were just going to correct them when they came back to the window. Problem is they NEVER came back. We saw our food get put by the window.. sat there for another 10 min until we honked.. nothing.. we could see the kids inside messing around. Finally got out of the car and knocked on the window. This poor woman came over and apologized that she was on break. Meanwhile she was making our milkshake the original kid came back and tried to give us the Sunday back! I told him what happened he closed the window in our face and threw a dirty look. The supervisor girl came back and gave us the milkshake. I told her it wasn't her fault and the children that worked there should allow her to take a break. read more

Very disappointed, they have definitely gone down hill under to love coming here but it seems like lately every time I go they mess up my order. I let it go the first time cause they've never done it before but it's happened every time since then either giving me the wrong stuff or just completely forgetting things or both. Would not recommend takes twice as long for them to try to bring you the right thing then it did to actually wait for the original order and every time they try to bring me the correct item it's not correct. So basically they mess up the order at least twice, very annoying . read more

Carhart very rude unprofessional can't get Reed to order correctly not the first time we've had shitty ass service have several issues every time I've gone there read more

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This was an astoundingly bad experience. We were acknowledged right away and told they were busy. Okay, that's fine. They never got back to us. After 15 minutes we ordered on the app. It took 24 minutes, and a couple proddings to bring us 2 slushes and a pretzel. It seemed like the drive thru was moving normally. It turned out people were just pulling through after not being served. And while this may not be the fault of the restaurant, the so called cheese sauce for the pretzel was pretty much inedible. read more

I always have loved sonic my entire life. I hadn't been to one for 9 months and now that I'm back in the states I can actually enjoy it. It was one of the first places I went to. The service was great and the menu had a few new changes to it. Like a Dr. Pepper slushy. Never hear of this. Maybe it's been there and I haven't noticed it, but it was delicious. And usually on a normal day it takes at least 30 minutes to get my food there. And when I went I received the fastest Sonic service I have ever received. read more

Today I ordered several items. The chili cheese tots had a small black hair in them and the hot dog tasted like it was made yesterday. I've given this location several chances and there always seems to be something wrong with my order. I will not be returning to this location after this incident! read more

I have never had a pleasant trip here, yet I keep trying to give them the benefit of the doubt. This trip (8:30pm AKA Half Price SHAKES) and you don't even have ice cream!?!? What a joke! It's the busiest time of night and you're not prepared? This is not the first time you have not been prepared. 30 minutes or more in a drive thru for "fast" food? Ha... I will NEVER be back. I would rather drive up the street to a Sonic that thinks a head! read more