We stopped at Sonic tonight and had a really disappointing experience. The redhead girl taking our order, who I believe was the manager, was extremely rude, rushed us the entire time, and acted annoyed that we were even ordering. Customer service goes a long way, and the attitude alone made the whole experience uncomfortable. We understand everyone has bad days, but when you're representing a business, especially as a manager, customers shouldn't feel like an inconvenience. Definitely not the experience we expected. read more

Sonic Drive-In - Burgers Near Me - Queen Creek, Arizona

Bad service, not friendly, sonic blasts aren't stirred at all and only 70 percent full (see picture) forgot all of our dipping sauce, fry's seems like they were from the bottom of the barrel. Burger was dry read more

Sonic Drive-In - Burgers Near Me - Queen Creek, Arizona

I see a lot of bad reviews for this location and for what it appears to be, people are complaining about piddly-ass issues. Unless I just always happen to go at the right time or stick to the food items I know are good? I don't know. Personally, I have always experienced great food and service from this location whether I have Door-Dash pick it up or I am nearby and do it myself. I'll tell ya what the service and food must not be too bad considering how busy they always are! And the prices must not be too bad either otherwise folks wouldn't be going out at all! But the reality is folks the prices are high EVERYWHERE anymore because the dollar is losing value. That IS the cost of hyperinflation! And actually, I find the prices pretty fair here (actually lower) as compared to, say, McDonald's down the road, which somehow has a better rating overall. Weird. You at least know what you're getting for the price at Sonic. Ambiance is fast food flair. No playgrounds or ridiculous touch screens for the kiddos to play on. No dine in as most people know at Sonic, but is dine out (outdoor seating or pull up parking). Of course you can always do drive thru too. I certainly wouldn't want to be sitting out there in the summer. On most occasions I have ate here I usually get breakfast (as pics will display on this occasion) but I have tried different items over the years. Some are better than others but I have found that their breakfast burritos and sandwiches are pretty good. Popcorn chicken can be hit and miss where sometimes it seems fresh and other times not or at the least, it cooked too long. Their burgers are pretty good too on the few occasions I have had them and I always make sure to get a cherry limeade when I come here -and I say few because I don't get to come to Sonic all the time but when I do I can't say I've had any of the experiences others have had and mine have been pretty good. But then I learned long ago not to frequent fast food establishments at times the majority of people do (ie during prime time hours). If you go any place when it's busy of course you are not going to always get the best they can offer AND you will wait longer. I have ate at several Sonic locations over the years between when I lived in Florida and living in Arizona, and sure I have had a few mediocre experiences, but I could probably count on one hand the few times it wasn't that great which were few and far between, which by the way, I sum up more to be a particular menu item itself not being well executed as a whole vs. the service itself. As in anywhere, one item is not always going to be as good or flavorful as the next, thus I usually stick to items I know I can't go wrong with and prefer to keep it simple. But as for this location in SanTan, they have been on top of their game for the most part. The food is always made hot and is fresh. Drinks and shakes are always good as well. Definitely recommended for a quick bite if you're tired of the same ol' same ol' joints and want something different. read more

See all

Where do I start. Especially for fast food. This chain is on the bottom of the list. Honestly shouldn't even exist. The food and hospitality is horrible. read more

Night manager was extremely rude. I waited there for about 25-30 minutes waiting for my delivery . She told me that the drink that I was going to deliver had an error and had a very bad attitud, one of the co-workers came out and apologized for HER MANAGERS actions read more

Your charging 6 bucks for 12 tater tots and a dollar for a cute painting of of chilli ? Sam price for a sad burger.. I should have gone to a sit down resturant read more

Sonic Drive-In - 15 tater tots - Burgers Near Me - Queen Creek, Arizona

Ordered a FRITOS Chili Cheese Wrap and got a FRITOS Chili Cheese Jr. Wrap but had barely anything. This wrap was 90% tortilla, 2% chili, 3% Fritos and 5% air. Also imagine keeping a Soft Pretzel Twist so long it's as hard as a rock, then serving it to someone. It's literally called a SOFT Pretzel Twist and for some reason they think a month old pretzel is acceptable. Attempted to get my money back and was told this item isn't "available" at the location I received it from. Then how did I pay for it and receive it? Yeah it was only about $6 but, my time has been wasted, gas has been wasted and my money has been wasted. read more

Sonic Drive-In - FRITOS® Chili Cheese Wrap but it's smaller than the FRITOS® Chili Cheese Jr. Wrap. - Burgers Near Me - Queen Creek, Arizona

I've gone several times, and each time I tell the person at the drive-thru that I can barely hear them on the speaker. I have to turn my AC off just to hear them a little better. I send a message in their website to the owner, but they don't do anything about it, at least as of today they haven't. The food is just okay, and isn't anything to write home about. The smashburger is probably the best thing on the menu. The fries and tater tots always taste old. The hot dogs don't look very good and have a bad color. I wish it had some grill marks on it, but I think they boil them instead. Finishing them on a grill would be nice. The kitchen doesn't look very well maintained. read more

Missing items. Overcooked chicken. And the double sonic smasher I got looks 2 days old and finger banged. Pathetic read more

Sonic Drive-In - Double smasher? Double SONIC® Smasher - Burgers Near Me - Queen Creek, Arizona

See all

Ordered through Door Dash and they got my order completely wrong, my soda was flat, what gave me a singular pretzel twist in place of two mozzarella stick orders, putting toppings on food that wasn't even an option in the first place, it's absolutely absurd and ridiculous that they messed up my order this much and it goes to show how incompetent the employees more than likely are read more

So good thing my sister and I checked our burgers. this was the sliver of bacon that was added to my garlic butter BACON burger. The car hop was so very nice and handled the situation perfectly, she did say the cooks said they ran out...... so they're making more..... It's just insane that they gave us this burger with a crumb of bacon instead of letting us know it'll be a wait to add the right amount. read more

Sonic Drive-In - Garlic Butter Bacon Burger - Burgers Near Me - Queen Creek, Arizona

See all

I can't hear them on the drive thru speaker, which the employees tell me is a frequent comment. I ask every employee to tell management, but either they don't, or management doesn't care. The burgers aren't very good here and taste old. The taters tots and fries taste old too. The hot dogs are okay and the new smash burgers are better than the other burgers. The straws are too thin for the shakes. Get some straws with some girth please. read more

Shakes and Slushies are good, only thing is why do they only give one sauce when I order a large mozzarella stick? They said they were only allowed to give one sauce packet for 8 mozzarella sticks? I paid for them yet they can only give one sauce? read more

This Sonic is treats delivery drivers terribly!! Their own directions in the driver app say to pull up to a stall and the press the button and the order will be brought out. But when you do that they tell you they won't bring you the order and you gave to go to the patio to get the order. All other orders are brought to cars but they won't do that for delivery drivers, we are second class. Which really sucks when it's 120 out. I won't pick up orders here anymore and neither will the other drivers I know. All of the other sonics bring the orders to the drivers. Just not this one. And the staff is sooooo rude to deliver drivers. Do better!!! read more

Went through the drive thru, simple order. 1/4 lb cheeseburger and their fries. I paid and then handed a bag with cold fries and slightly warm burger. I looped back and went inside and told them my issue. I waited and waited for my fries but apparently this location not so good at one of the most critical jobs in the place. I'm done giving this location my business. read more

Normally dont review and normally gracious as I understand people make mistakes and most are teenagers. However, HORRIBLE HORRIBLE customer service. They missed my burger and gave me my tots and drink and insisted I didnt order it. They never gave me a receipt soI couldn't prove it. read more

how the hell do you manage to make cheese in a mozzarella stick tough.. got a plain cheeseburger with only cheese and meat, somehow messed that up too. also no unicorn straw #flop read more

These kids are clueless on how to listen, take an order, prepare the simplest of food and provide the bare minimum of service. I get it... they're kids but wow are these kids baddddd. Everyone and I mean every time I go there's mistakes. It's a joke now just to see how bad they can mess up. Buyer beware. read more

Service is fast, food is nice and hot, the drinks are always refreshing. Lots of good options on the menu!

They are always quick with my orders!! They always get my orders correct!! I don't often eat their food, but when I do it's fine read more

The staff there was incredibly rude, their drive in menus were broken couldn't hear a word from the workers. My food was very stale and old feeling, The general feeling all around was very negative and seemed as if they didn't want to be there while bringing out my food and had so much attitude with me. read more

I am writing this review as we sit at this Sonic. Well this Sonic lately is serving cold food, ordered well done fries and well done tater tots and they both came out room temperature and under cooked. I also ordered a small chocolate shake with no whipped cream and of course it had whipped cream on it and asked for then to please bring me one without the whipped cream on it, he took it away and brought it back with most of the whipped cream scraped off the top and it was melted, it had been sitting so long the cherry had sunk completely to the bottom. This was terrible!! read more

The fry's here are amazing and the variety of delicious shakes and good burgers with excellent service when my family and I get our weekly bag of ice! read more

Worst service Ordered through the mobile app, checked in Waited 15 minutes Clicked the red button , no one answered! Went to the next stall and pressed the red button and waited another 10 minutes read more

Went to just get a slush ended up with just ice... ordered a large strawberry slush. She tried to hand me a small. Told the girl I ordered a large, she then put the contents of the small cup into the large and then just added more ice. I felt bad for the girl. She looked new, not sure if she was or not, so I just let it go. I will not be back to this location even though it's the closest one to me. I'll drive an extra 20 minutes to get what I paid for. read more

Sonic Drive-In - Just ice, was supposed to be a strawberry slush. - Burgers Near Me - Queen Creek, Arizona

This location served me the worst burgers I have ever seen in my life. I thought I'd give my kids a special treat and grabbed a few burgers fries and drinks. The fries were blah but the burgers were absolutely disgusting, I wouldn't even let them eat them because they were so decrepit. The manager here should be ashamed of themselves for letting such trash come out of their kitchen. We have very few options in our area and I sure hope this place gets its act together. read more

Had the worst experience here..ordered a chocolate shake and Red Bull strawberry slushie. Took 50 minutes to get a vanilla shake(they were out of chocolate now) and the Red Bull slushie! The person at the end was awesome..he got it done within 5 minutes of calling...He was the 3rd person I talked to. I will NEVER use the Sonic App here again...drive thru only!!! read more

The burgers and fries here are what you would expect from sonic, but this location is always pretty crowded as it's right off of Hunt highway so getting in and out quickly during evening rush hour is just not an option. Route 44 Coke's are always awesome as you know, but for whatever reason this locations fountain drinks always seem to be off. I don't know if they don't use enough syrup or if it their carbonation mix but while we are always happy to stop by a Sonic in general if we are passing by for a soda, we rarely stop by here for one because in the last three years we have come to have a firm belief that they just don't taste right. read more

By far the most disgusting pile grease and burnt old butt clogging debris I have ever eaten, the deluxe double cheeseburger. The fries are also AWFUL. Whomever owns this shack really needs to do some quality checking. Far Far too much Mayo and catsup piled on with the burgers and two slimy pieces of lettuce TO COVER UP THE RAUNCH BURGER GOOEY PROCESSED CHEESE.. I'm sorry, but my dog would not even have eaten this three-day-old cooked twice meat. INSANELY TERRIBLE. MADE ME SICK AND CLOGGED MY BOWELS FOR THREE DAYS....NEVER AGAIN. read more

I just went to the Sonic on 51st ave and Baseline. I can understand the servers are hot and trying to get out of the heat quickly after rushing food out for who knows how long all day but when i received my order that included large fries I checked it right away. I looked at the half filled fry container (and no fries in the bottom of the bag), took it out of the bag and asked the girl is this what you call a large and she hadnt even really looked at it and said yes as she walked away. I am amazed because I usually go to the sonic on 7th st and baseline and when a large fry is ordered they dont come out looking like someone ate half of them. What you will see in the first picture are only a very few fries standing up to look like the box is full but when you look in the box looks like they were half eaten. Extremely disappointing. read more

Sonic Drive-In - The "large" fry - Burgers Near Me - Queen Creek, Arizona

See all

Last week I bit into a rock in my burrito. A. Literal. Piece. Of. Gravel. I called the store and whoever answered laughed at me and said - I don't know how that's possible? We have no rocks in the store. And yet.... There it was. She offered a free burrito and I passed and we hung up. Tonight, my daughter brought Sonic home and after unwrapping everything she just shook her head and said.... It's like this every time. Here's a pic of her burrito. I feel like new management might save the store. I used to enjoy sonic. I do think I'd order from other stores, but never this one again. New management is NEEDED. DESPERATELY. read more

Sonic Drive-In - Burgers Near Me - Queen Creek, Arizona

Love the sonic cheeseburger! very very delicious. The carhops were kind and gave me lots of mints. read more

came for ice cream because it said they were open, and the workers decided to sneak out and leave as we pulled in to not service us

Who ever got my order didn't complete it, they gave us smaller size cups then we asked for, I asked for bbq chicken poppers and got chicken poppers with no sauce on the, the coney looked like someone half assed made it read more

Sonic Drive-In - Burgers Near Me - Queen Creek, Arizona

Worst food I've ever seen in fast food. We will not be going back. We're not very picky at all. My husband went there to order popcorn chicken, corn dog, mozzarella sticks, tator tots, chicken sandwich and some milkshakes. Milkshakes are good. They didn't give us our two orders of popcorn chicken. Instead we got jalapeño poppers. How do you screw that up? We didn't get tator tots. The mozzarella sticks were obviously old. The cheese was hard and cold inside. And, the nastiest, the chicken sandwich on the inside, the bun was BLACK. Completely black. $34 worth of food for lunch to feed our family and we didn't get half of it. The half we did get, went to the trash. Absolutely awful. I'd give zero stars if I could. I know sonic isn't fantastic, but this was just pathetic. read more

Got a Reese's blast, best ice cream I've had in 10 years. Popcorn chicken was above and beyond. Ambience was exquisite. Me and my boyfriend will be coming back for years to come. read more

There is always a long wait for your food, weather you order through the app, drive thru, or sit and wait pushing the red button and sometimes you have to go to the door to make sure they know you have arrived because they don't respond for awhile. The food is usually good but smaller portion sizes then shown, the premium burritos are small, the size of their Jr Burritos so if you want more food for less $ or the same cost, order 2 Jr Burritos you will get more then 1 premium. The manager argues with you about portion sizes and doesn't seem to be bothered by the long wait times. The drinks are usually the best here nut as for food be warned, the $ and sizes are not what they seem they should be. read more

Maybe Sonic could get a chip reader instead of swiping every card. The newer metal card don't swipe even the new ones fail. A chip reader could stop the problem read more

This past Thursday my family and I pulled into the stall, ordered our meals, and settled in to chat while we waited. During our wait a handful of employees were socializing, flirting and kissing, near a car in the stall next to us, one employee with her headset still in, obviously on the clock. Normally this socializing among young people wouldn't upset me. What did upset me was that, after thirty minutes, our food still hadn't arrived. I pushed the order button again and asked about our order. The person on the other end asked what we'd ordered and then replied, "Oh, they didn't make it." I asked to speak with a manager and, instead of sending out a manager right away, a young man came out with an order, allegedly ours, not more than two minutes later. The order wasn't correct, wasn't ours, and when I brought this to his attention he replied snottily, "Well that's what it says in the receipt." I asked him again to send a manager out and this time a very nice and apologetic manager named Olivia came out to us. Although I understand they were having issues with the order system, someone took our order, should have been aware of the system issues, and should have noticed our order wasn't in the queue. Perhaps if the employees had been working rather than playing grab ass in the parking lot, someone would have noticed our unfilled order and us waiting in the lot. read more

The longest line of my life. And the workers don't even seem to care. We decided to go through the drive thru because google said they accept contactless payment and I even made a joke to the person taking our order that good thing they have Apple Pay. We waited about another 15 minutes cuz the lady was chatting up with the person in front and finally when we got to the payment part she looked at me giving her my phone and said "ya no we don't take that" like dude why couldn't you have told me when I joked about it earlier..., so annoying and a waste of 30 min in a line for no reason. read more