1118am i was in drive thru with them only serving 1 customer in cashier. They made me wait 4 mins 1122 am took my order 1132 when i received my order With nobody in drive thru that took so long. So much for fast food read more

Mess up alot of ordered. Food tastes good when its right. Several of the employees need communication training. Several of the menus and speakers are broke. read more

This place is an absolute joke. It took 17 minutes to get a sausage egg and cheese croissant, and a drink. Then when I finally get it, what I'm assuming was supposed to be the egg, was so burnt, I thought it was the sausage. It was in no way edible. Just roll past this place and find something at least edible to eat. *Update* Owner called me and was very apologetic and very nice. He said he would take care of the situation and made things right. read more

Sonic Drive-In - Burgers Near Me - Merkel, Texas

Best sonic I've been to in a long time. Fresh burger and perfectly cooked cheddar peppers

I'm driving across West Texas we decided to pull into sonic. This location for sonic should be shut down or have their franchise removed. The order taker did not understand my wife's order and messed it up. My wife asked for a keto style burger and all they did was remove the bun. None of the condiments were put on the burger but we did get a HAIR. This is 2020 we should be beyond getting hair in our food. This is a failure on the franchisee holder. We try to be very patient with all people that work in food service because early in our lives we both worked food-service, we get it! The next time my wife says she wants sonic in Merkel Texas we will keep going I don't care how hungry she is or how thirsty I am we will bypass this location. They say here in Texas don't mess with Texas, in the future don't mess with our food! The hair? read more

Friendly staff; good food and drink. Recommend stopping to anyone in town or traveling through.

Wow. They pretty much messed our entire order up. It isn't rocket science, they even have fancy pictures so you can see what is being ordered and the text comes in big boy letters for the people making it. They run out of food and charge us more for a replacement...okay no biggie. But then they get that wrong twice and then want to charge us more for that. What they didn't know was that one of the kids in the car has a dad who owns a few Sonics. So this whole cluster goes right onto management. You don't screw up an entire order, have stuff get sent back to be corrected 3 times, and then say you need more money. Btw, you need to throw out the fries that have been sitting out a while. read more

If you order from the ap, they won't have your order. They won't match the prices or promos from the ap or texts. And, in their words, they don't care and can't do anything about it. read more

Y'all have bad food and bad customer service if y'all don't improve you will be getting sued!Thats all I got to say still waiting for that refund after y'all forgot my burger read more

Maybe everyone else came on an off time but the man that took my order was extremely cheerful and helpful, and my food came out promptly, and he was so kind! In addition, the food was fresh and hot! read more

The sonic in Merkel needs work. They don't honor when you ask for little ice so I have to ask for no ice...

I am 22 hours into a 23-hour drive, and I've spent 30 minutes waiting for Sonic to get my order correct. Apparently, a potato, egg, and cheese burrito is too much of a challenge. Why isn't zero stars an option? I'm still waiting, other cars have come and gone, and the carhop hasn't even bothered to stop and explain that they're waiting on the chickens to lay eggs or the cheese to curd or something. Edited to add: They returned my money without hassle and apologized. read more

Omg!! This is the worst sonic I've ever been to!!! They gave me a medium drink when I asked for large. They did not give me sauce when I asked for it. The worst part was it took almost 40 mins to get our food!! I'm so disappointed!!! read more

I would give it 0. I don't typically think it is necessary to write a review about a fast food place- you know what you are getting. But I am compelled to just state that this Sonic is disgusting. We were passing through on a drive across country and ate outside at the tables. They were covered in ketchup... then I used the restroom before we got back on the road and there were 4 dead cockroaches scattered over the floor. Plus another one in the process of dying just for good measure. So gross. Keep driving read more

Order exactly correct with 1 1/2 double cheeseburger and 1/2 all day med Coke! Gentlemen on phone and window was very friendly and nice.

Placed our order of two meals at 12:24 and it arrived at 12:29. We stopped here hoping it'd be faster than getting Subway down the road. It was. They were polite over the intercom, but they were out of onion rings, which is a main side at Sonic. The quality of our food was good. read more

We were traveling through on a Saturday. We ordered and paid at the drive thru. We were the only customers in the drive thru. We waited over 15 minutes for food. We never received our food. I called and spoke to the "manager" who said he would research and get back to me. That was 2 weeks ago and no returned call. Poor service AND poor management. I also left a complaint with corporate. Also, no response. read more

The grilled chicken was so chewy that half of the meat pulled out of the bun while chewing it. The lady took the order wrong and gave us tots instead of fries. When we tried to exchange them, the manager got pissy with us asking us to return every tot that spilled between the seats of our car. Watch out, they may be reserving those to you. read more

I love Sonic. But this one is horrid. My Chicago dog's bun must have been shipped from Chicago because it was hard and stale. Sonic Corp HQ needs to come down on this location for their food quality. Keep it consistent - and good. Again, Sonic is a great place, just a miss on this one. read more

If there was an option to give zero stars I would have. We ordered for our family of 5 and 3 of the 5 orders were wrong. Then they argued that they weren't wrong. We decided to just re order what was missing and had to wait FOREVER for it. So the rest of the food was cold. It was so soggy and nasty none of us were able to finish our meals. Even the things that were re ordered were disgusting, soggy, and cold. The tea was SO sweet we couldn't drink it, and we like sweet tea. It was an awful experience. And expensive. I will not go back. read more

I'm sitting here right now. These idiots told me I don't get fries with a burger combo unless I ask and a drink can't be ordered with a combo if you get mozzarella sticks. Then wanted to charge me way extra for the fries and drink I needed. I will never stop here again! And my burger is so dry it's painful to choke down! Do not stop here!!! read more

Absolute worst sonic ever. They take forever, I ordered and waited at the window a good 10 mins before she even greeted me, she then said my card didn't go through , so the lady in the window handed it back to me and said "this card says not authorized" and just shuts the window on me. It was Sooo rude, and then I wait 5 mins and I just left at that point. It was absolutely ridiculous, I'm not usually one to complain but that was just downright rude. She didn't even ask me "do you want me to try the card again" because I had money in my account all she had to do was try it again.but nope! You won't get my money ever again. They need to get better people working the window. read more

3 out of 4 times there they got the order wrong. We ask for no cheese on the burger , that seems to mess up their whole plan. This time they were told no cheese, with mustard. We got no cheese, but also no veggies or mustard. Very unhappy. read more

They suck. Didn't answer the drive thru speaker, didn't answer the window, and there was a piece of metal in my burger

Worst sonic ever. Not only did it take 20 mins to get my food at the drive through, the entire order was pretty much wrong when It finally did arrive. There speaker doesn't work and the lady on the microphone was rude and clearly did not care to clarify my order when she clearly couldn't hear me. And all the giant bugs crawling all over the window and wall and hiding in cracks (probably going into the restaurant!) was too much to bare. Not a sight I want to see before eating your food. Very disappointing. I almost drove awAy without my food. Clearly I should have... read more

Ahhhh! Stay away from the cheesy bread dogs! Waaaay over priced for stale cheesed buns with a old hot dog weiner, rofl!

Worst sonic ever!! Do not stop here! Keep driving!!! Horrible long wait for 3 drinks and two of them were wrong :(. Also the bathroom is disgusting. read more

waited 15 minutes for 2 orders of tater tots. Nasty. cold n greasy. thank you sonic.

Eating there is terrible. Working there is terrible. Management does not bother to replace or fix equipment so that is why buns are barely toasted, cheese is hardly melted. Currently most of the cooks are completely new to the job and just forget about ordering in the day read more

Absolute worst Sonic, I strongly suggest No one stops here. I have been limited to this location since I work in the area because my job requires me to travel. This place is only 1 of three fast food places you can eat. Ive visited this Sonic about 25 times and every single time is something different. Long waits, orders are always wrong and quality of food being served is terrible. These people have absolutely no idea how a restaurant should be operated nor do they care. How do you run out of Bread or any other major ingrediants on a daily basis as ive experienced on every visit. Everytime i was not informed before ordering, only Find out from checking my order myseld and asking for the missing items to be told oh We are out of that. Even have waited up to 17 minutes for my food to recieve cold tots, and i am not exagerating. Called the Sonic Coorperate office after speaking to the manager several times and they dont even care. I have finally throwed in the towel and refuse to waste another penny on this place. The employees are rude and food quality is terrible. I ran a restaurant for many years and this is not even remotely close to how a restaurant should be ran.... I feel bad for the People of Merkel that live here and dont have many options. I dont even want to visit Sonic period anymore, even if its a different location. Pretty sad when i used to be a fan of Sonic and this place ruined future visits to other locations. Dont Visit This PLace (BEWARE)!!!!!! read more