Takes 30+ mins everytime no matter what you order. It's supposed to be quick, but instead it takes up so much time.

Everytime I visit here I always have a pleasant experience, the food and drinks are always good quality, hot/fresh, and always have napkins, sauces, and utensils. The servers are very nice and have amazing customer service, i have never had a problem w anyone or anything there. read more

If I could give 0 stars I would. They messed up my order, which was fine as long as it's fixed. Waited 30 minutes to be told they don't correct it. How the other food is cold and service was HORRIBLE! Let's not mention no manager on duty! read more

Sonic's quality and freshness of meals has declined chain-wide in recent years and this location is a prime example of this problem. There are certainly better fast food options in the immediate area so I would advise that you avoid Sonic. read more

Let me just say, THANK YOU for being open until 2 am, I work closing shifts nearby and when i can stop here on the way home for food or something it's genuinely so wonderful. Good, friendly service, lovely unhealthy food, and as always Sonic's always generally a fun place to be at in my opinion, love pulling up and being able to get my food so easy, especially after a long shift. read more

Been here 20 min for two drinks. Came to an order stall, was told to go to drive through instead. So now I'm waiting for the four cars in front of me to get their orders of food & drinks, while I can see our two drinks sitting on the counter ready and waiting. But I can't get them, because I have to wait to pay. If I had ordered at the stall, payment would be done, and we could have left a long time ago. I get they're understaffed. Why does management only have 2 people working at the busiest time of night? read more

The wait is ridiculous. Every time I go through the drive through I wait at least 20 minutes. Enough already.

I love Sonic. The food is good greasy American fast food, but this place is nasty. The service is horrible, rude, and careless. The 2 sonic cheeseburgers I just purchased are literally cold to the touch, so no telling how long they've been sitting out on a counter. I've been through this location multiple times and it's always the same experience. Not sure why I keep returning for disappointment and a terrible experience each time. read more

I'm going to be completely honest. I'm pretty damn pissed how shitty this place was and the reason is because I ordered 3 slushy and it took over 40 minutes to our drinks and the biggest thing is I seen multiple cars that came way after me get their things and seen the male worker not doing a god damn thing about it. read more

This Sonic is either great or not great... there's no in between. Tonight I ordered pickle fries. They were room temp, soggy and there's wasn't many in the container. I got mozzarella sticks also. They were good, but no dipping sauce. It was an ordeal to get things fixed. I felt bad for complaining, but things like this happen here a lot. I always tip too so I do expect my food to at least be warm. read more

Sonic Drive-In - Pickle fries :( - Burgers Near Me - CLEVELAND, Tennessee

If I could give zero I would. Pull up to place my order "WHAT DO YOU WANT!" Asked her to give me a minute and I will let her know. Such a horrible attitude and yelled at me at the end of my order. Needless to say I just drive away. read more

Absolute worst service I have ever had at a restaurant went there twice and both times people were extremely rude and the first time we sat for ten minutes just for them to tell us there drive through only then it took them forever to get our drinks and they handed us the wrong order the second time we came they told us they were only taking deliveries even tho there were other cars in drive through line WILL NEVER GO HERE AGAIN WOULD LEAVE ZERO STARS IF THEY WOULD LET YOU read more

this place is either amazing or absolutely horrible i came here at 9:10 at night its 9:40 and im still here.. i ordered to drinks thats it. update its 9:43 i finally got the drinks but 30 minutes. absolutely crazy. sonic do better! read more

ordered 2 5pc chicken tenders got a 5pc tender and onion rings, why can't people read the order

I'm an Uber eats driver, the notes for the order said to go inside and pickup. the doors said employees only. called to tell them about the order and they hung up on me. terrible service. read more

Can there be any slower? I ordered a small cherry limeade and a bag of ice 15 minutes later I'm still in line. I guess I don't believe in customer service. read more

Don't come here. Paid 45 minutes ago still hadn't got my food had to go up to an employee and ask them about my order and they brought it out everything was cold. read more

Sat outside waiting on our food for 30 minutes as people who pulled in after us got their food. 4 people to the left of us came and left before we got our food. Finally got our food and everything is cold. Burger was made wrong. I come to this sonic a lot because the food and service is usually good but the past 3 times it's all been cold and wrong. read more

Had to repeat my order several times. Then the waitress said hold on. Ordered again and she still got it wrong. Told me that an item on the menu they've never had. It was almost like she wanted me to drive off. read more

Filthy restroom, filthy parking lot, slow service, subpar food. Worst Sonic we've ever visited. read more

Sonic Drive-In - Disgusting restroom - Burgers Near Me - CLEVELAND, Tennessee

If I could gibe them zero stars, I would. My husband and I have stopped there twice in the last year...our daughter plays a lot of softball up that way. Both times, we cant even order food, because the girl on the speaker wont stop talking, trying to tell is what we want, instead of letting us order our food. Both times, over 6 months. I actually believe it's the same girl. We will never go there again, and now we see why there is never anyone there. Horrible experience. read more

Slowest and rarely know how to make sweat tea. Closest to I75 you would think they would be staffed better.

This is one of the first Sonics that I remember that started this remodeling of Sonics. I have always enjoyed doing business with Sonic. Where else can stay in your car listening to music and order food and them bring it right out to you. read more

Sonic Drive-In - Burgers Near Me - CLEVELAND, Tennessee

don't bother coming here unless you have an hour to kill, because that is how long it will take to get your order, no matter how small it is. I wish I was kidding, also wish 0 stars was an option read more

the service sucked they was slow as crap and the food wasn't even hot when we got it we have been here for 45 mins and still no food and other cars that got here after we did has got it and left by now read more

Normally this sonic is very good during the day but at night it is terrible. Last night Oct 31 my friend and I placed 2 mobile orders, pulled into the stall, typed the number, and waited. Our sonic app said our food would be ready by 7:50 but we didn't get our food til 8:40. During that time we had to call them TWICE to ask them to please bring our food out. I know we weren't the only ones who were dealing with this because during that almost hour of sitting in the car we didn't see one employee going to any of the other cars either. All I ordered was a corn dog and a slushy a very simple order. Finally a guy brought my food and gave us the bag and walked away but they forgot my sauce and I had to yell for him to hear me and all I said was "I had a ranch and a honey mustard if you don't mind." He came back and handed us a bag FULL of ranch and honey mustard. This was such an unnecessary response. It was very "sassy." The service was just rude and terrible. Don't go here at night. read more

the service was not as expected no one seemed to want to help when we got our food it seemed rushed. the chili cheese tots are microwave, the drinks have no flavor, we didn't get any utensils or sauces. never going back very disappointed. All of the food was stale. read more

This was my last visit ever to Sonic. Burnt tots, a burger that looked like it was put together by someone that didn't give a shit. Chicken strips were somehow devoid of batter. As always the nerf toast was not even worthy of throwing at the birds. To sum it up, save your money, or go to a place worthwhile eating at. Sadly I haven't found many good places in Cleveland. It has gotten to the point I started cooking at home because at least the food is good. read more

Staff is absolutely rude we ask why does it take 25min in the drive thru for 1drink. She yelled as my husband and said "we are under staffed"We were told to go to a different restaurant then yelled go to McDonald's! I understand COVID is causing shortages but this type of behavior is completely unacceptable and we will not be back! read more

If I could give zero stars I would. We got there at 11:45 which I know they close at 12:00, so we were kinda late. We pressed the button at 11:50 the lady told us it would be a minute. So we waited a little bit. Then pressed it again after about 5-7 minutes of waiting. She didn't say anything the second time we pressed it. Then at 12:00 we drove around to the drive thru just to see why they didn't take our order and wasted our time for 10 minutes just for one of the workers to come out side and cuss and yell at us. read more

Ordered ahead on the app, about 10 mins before we got there. We sat there for 20 mins and they cleared the screen and said the order was on the way out. 30 mins went by and we had to ask where our order was and was pretty much told they forgot about us. Food was cold and drinks were melted. If I could do 0 stars, I would. read more

I love there deals but my order is almost always wrong. Delicious food. I wish they did not stop their receipt surveys for free route 44 drinks. read more

This sonics in Cleveland location was the worst sonics I have ever been to. The bathroom was worse than a truck stop bathroom it was filthy!!!! The young gentleman I complained to was extremely nice, that's why I'm giving it one star. The food was terrible! I got a corndog did not come with any mustard and there was french fries stuck to it showing me that their oil needs changed !!!! So II would not recommend it to anyone it was absolutely terrible!!! People expect a higher quality at Sonics than that! read more

This place is not that far from where I live so it's very convenient and great place to go and just hang out and have a little bit of fun

JADA is the best. When I pull up she immediately knows my exact order. She really goes above and beyond. She deserves a raise she is the best employee I have ever seen working at Sonic. read more