Copying from google: Got there on a busy night so we were expecting to wait which is perfectly fine, especially since it's a predominately teenage staff. We placed an online order, and proceeded to wait over 30 minutes with no result. We had to wait so long that the app kicked us out of the order, yet still charged us. We went thru the drive thru and to their credit the workers made our order for us, unfortunately we will not get a refund due to paying on the app and the staff not being able to find our ticket. After triple checking the order looked right on the drive thru screen, they still managed to forget toppings on our order. Really disappointed, especially after a long time of coming here with continuous forgetting of sauces, sides, and toppings. We tip every time and it's to the point that it seems unwarranted. read more

Trash. Sonic app says open at 6, Google says they open at 6, Apple Maps says they open at 6. Sonic app says my food was ready at 6:20. I get there and sat at the drive thru before waiting for someone before pulling up to the window to wait even more until I finally started pressing screen buttons. Still nothing worked and now I've been waiting 15 minutes or longer so I knocked on the glass and then they tell me they don't open until 7 and grills don't start until 7? Now I'm late for work and can't get a refund. BS trash pandas, last time I visit Sonic unless they try to make it right. read more

We ordered chilli cheese dogs, chili cheese tots, a real fruit slush and a blizzard. All of our food came out at a pretty reasonable time. We parked in one of the stalls because we were having a little date. We don't get those too often Our waitress was very sweet and asked if we needed anything else after she had given us everything. I didn't have any issue with the location. I know it's called fast food, but the reviews clearly show that some people just haven't worked in fast food. I think it was an average wait time and I worked at a fast food on international drive on Daytona beach in Formica. So I would tell everyone to go try it out for themselves and make their own judgement. read more

On 1/17/26 my wife and I experienced a 35 minute wait for two burgers, then another 15 minute wait (since one of the two burgers was prepared incorrectly (I asked for no lettuce, no tomato, no pickles and no mayo, yet all was present); so I had to send it back for them to get it right). There were 4 in line and maybe 4 other cars parked (like ours), so they weren't super busy. So basically, it took 50 minutes to get two burgers as ordered. I am less than happy. They deserve less than a one star rating, but this is as low a rating as I am allowed to give them. read more

The waiting time is usually a little long, but the MOZZARELLA STICKS are like CRACK!!! They're so so so so so good! To be honest, I feel like they undercharge for it. Best stuff ever! Corn dogs are also good and cheap but very very tiny. read more

after a long days of work i decided to stop at this sonic for a quick shake, there was only me and one other car in the entire drive thru but yet i ended up sitting in that drive thru for the next 15 minutes, lack of attention read more

If I could rate a negative 5 I would. Couldn't ring my order up never got the opportunity to pay for it. Went over to Arby's and got my lunch, came back to eat outside and they brought out my order trying to get me to pay for it. I declined. Others in my group waited 15+ minutes for cold food. read more

Best ever totally recommend it was like 5 minutes late but at least we got our food 10/10

Pulled up to order a Small Reeses Blaster and a Medium Resses Blaster. It popped up on the screen the prices and I said each of these are a dollar more then what's on sign. His reply, "the sign is wrong."​ I said this 2 times with the same response, I said this is false advertising. No response. I said ok. I did not stay around for my order, but this is very poor service, and what kind of management would think this would be ok? read more

i have tried twice in the past two days to get my sister a simple strawberry slush & so far it's been wrong everytime. i got strawberry & cream the first time which was close enough but this time it was a blue slushie. how hard is it for them to make a simple strawberry slushie. she's pregnant & all she's wanted is this stupid strawberry slushie read more

My fries were nice greasy and cold.... My double cheeseburger was swimming in mayonnaise... THANKS... read more

Sonic Drive-In - These were the fries I received.... Nice and greasy cold... THANKS - Burgers Near Me - Bellevue, Nebraska

DO NOT COME HERE it was the worst service ever. We placed our order at 7pm and didn't receive it until 7:35. I placed my order on the app and checked in, they must've bumped the order on their screen without making it. It said someone was heading their way with my order but they never came so 15 minutes later I pressed the red button to tell them what was going on. They claimed they never received my order but if that was true then why did it allow me to check in? They said "are you sure it's the right location". They did say sorry and that desserts got backed up but idk how it can take 30 minutes to make 2 shakes. I would give it 0 stars if I could read more

I just came off a 4 day roadtrip seen Sonic and said I must try pulled into the stall order my food it took a long time to come but not a big deal. Get my food no condiments ask the girl for the condiments and she SONIC ONLY HAVE MUATARD N KETCHUP im like you got to be kidding me so I called the store and the gentleman we have all the condiments. My thing is if you don't want to do your job correctly them choose another job...Really no point in lying read more

I don't know how you can really go wrong with simple customizations for ice cream? As being a former employee of Sonic. I know the ins and outs of the business. When I simply ask for a cheesecake blast? Yes I mean use the toppings and cheesecake syrup as you do the shake. A banana blast? I really had to explain to you how to blend the banana, add ice cream and blend together? I don't know if these employees are all minors and just don't understand, but yes, everything on the menu is entirely customizable, do not say that you are unable to make something when you 100% can. Maybe the staff just wasn't trained thoroughly? I'm unsure. The only complaint really is just the ignorance from staff, but as you can imagine that is seriously an issue. read more

Our sonic app wasn't working (3 different people with 3 different apps). We told the general manager and they wouldn't give us the half price drinks that we would normally get with the app. And then to top it off our drinks were filled to the very top with ice - almost no actual drink in our route 44 drinks. Very very disappointed with this sonic experience. We frequent here a lot and don't want to go back after this. read more

paid $13 for a medium blast and a small shake. The blast wasn't full and hardly mixed. It wasn't terrible but I expected more. I don't even leave reviews, but things have gotten to that point where businesses count on that as permission to give less. read more

Gross. Ordered a cheeseburger and shake. The burger was soggy and gray and smelled sour. One bite and in the garbage it went. Also, she handed me the shake with the plastic dome top. The top does not seem to fit well so upon putting it in my cup holder, it opened and dropped pouring milkshake all over my car. Not her fault, but faulty mechanics of the materials. She did hand me napkins :) So for lunch I got to clean up a messy car. Never again, Sonic. read more

State of the premises: 1st stall I tried the screen showed a computer reset...couldn't teach my order or pay. 2nd stall the adjacent screen (ie the screen to the right) was twisted and I couldn't pull in without hitting it. A few other people have obviously hit it and twisted it around. 3rd stall seemed ok but the person couldn't tell what stall I was in...I had to tell her. -Bottom line: stall maintenance sucks. Service: The person taking my order was in such a rush, and wouldn't let me get a word in edge-wise, that my order was all jacked up. Wrong item number, add/remove wrong condiments, etc. then she seemed pissy that she had to start over from scratch in order to get it right. -Bottom line: service sucked. The customer is not always right, that saying is a lie. However, I was polite and just wanted to be able to clarify that I wanted mustard (not mayo) no lettuce, and fries (not tots). And I wanted a #2, not #3. But instead, the hurried person on the speaker wanted to lecture me that mayo is the only condiment option on #3, even though I didn't order #3. Suggestion 1: fix your property. Suggestion 2: slow down and YOU won't screw up. Take the extra two seconds to listen to the customer clarify what they are asking for and YOU won't screw up. PS: I hope there's no spit on my burger since she seemed to get an attitude with me over her rushed mistakes. read more

This has to be the absolute worst Sonic location ever. I'm not sure if the employees think it's a joke or they just don't care THAT much that every thing has to be horrible. The first time we ordered 2 mastershakes it took at least 20 minutes to make it to the car. The order was on the way then just disappeared from the app without being delivered. When we finally got them they were so melted, obviously just sat there after being made. I ordered oreo cheesecake and there was only two or three bites of cheesecake, no graham cracker crumbles at all, in my oreo cheesecake. Second time I ordered a cheesecake mastershake thinking I will just add oreo at home and they'd have to put more cheesecake bites in there. Nope. This time I tried strawberry cheesecake. Forget looking like the picture on their menu, it isn't even pink in color. It has absolutely NO cheesecake in it and has maybe a couple bites of strawberry. Who wants a bland strawberry shake?! Master of nothing this Sonic is worth driving on by. read more

My fiancé waited in the drive thru for 20 mins before he got his order taken and paid for. And the lady who took his card and handed him the food almost forgot his Orange Creme Slush even though it was ready to be handed out and she forgot to order our large tater tots. We were not sure if she was new or just didn't pay attention to what she was doing. Overall we were very disappointed. read more

Sonic Drive-In - Proof of our receipt - Burgers Near Me - Bellevue, Nebraska

I honestly don't understand why the customer service was this bad. I was at the drive-in order spot and pressed the button. As I was gathering the orders in the car, she (I do not know her name, working today, around this time) says order when ready. As I was about to speak, she yells "ORDER WHEN READY!" Then I preceded to order, and she then says," I can't hear you." Then I say my order again a little louder, just so she could hear me better because maybe I was just too far away from the microphone. Then she yells again, "I CAN'T HEAR YOU!" and laughs. Why are sonic workers this way to their customers? read more

WORST FAST FOOD PLACE EVER! Couldn't even order because their "headset was dead" so what there's only one headset for the entire freaking place?! Then we pull up to the window to order and it takes literally forever just to get two plain hot dogs!! Even the cars behind us were getting their food! Then the chick with the purple hair was so dumb and rude she should not work with people at all. I will never go back ever again even if they paid me read more

Beware of the drive though. I love Sonic. I go all the time because it's cheap and delicious, but oh my goodness I get so frustrated with the drive through. There is some sort of issue with the microphone or the employee headsets because there is always confusion while ordering even though I'm nearly yelling. I don't know what the issue is, but it's clear with the other reviews that this a common issue. Maybe because so many people still go management doesn't feel the need to fix it. Whatever the case, I'll keep going (for the strawberry cheesecake shakes) but I wish it wasn't such a frustrating experience every single time. read more

One time recently I was told my soda would be 2+ hours. The last two times I've went I've waited at least 20 minutes in the drive through only to be told they can't serve me at the speaker. It's either their ice cream machine being down or their frier is broken. We refuse to come to this sonic anymore, would give 0 stars is that was possible read more

Sonic has gone so far downhill....such rude employees in the drive thru..if I have to wait 10 minutes for my food I'm assuming it's being made fresh. The tots tasted like they had been sitting for awhile, and my chicken sandwich (which is why I go to Sonic) was disgusting!!! The chicken was bland and rubbery...could barely cut through it, and actually the one bite I took I couldn't chew. The bun actually had burn rings on the inside like it was pressed down on the grill but the middle didnt touch the grill. Slimey tomatoes and lettuce and a giant blob of mayo. Gave me my drink first with no straw...asked for a straw and got it very rudely handed to me...asked for ketchup...eye roll and almost tossed to me with no words at all. Wasted 12 bucks on crap and even crappier food. Oh, and evidently they no longer have watermelon as a flavor for slushies...? read more

I normally have a great time at sonic but this location is not it!! I couldn't hear anything they we're saying at the microphone and then they were extremely rude! Never returning again! read more

I do not know what it is about this location, but it awful! Starting with the customer service, such as rushing the customer, not listening, as a result messing up the order. Not to mention the quality of the food isn't top-notch. Now I'm not expecting a gourmet dish, but take some pride in your work! The food either overcooked, undercooked, been sitting under the heat lamp a little TOO long, handled with little or no care, and sometimes has a chemical taste to it. It doesn't matter what day or time I come my order is NEVER right! read more

Sonic Drive-In - Tiny smashed grilled chicken sandwich - Burgers Near Me - Bellevue, Nebraska

This place is terrible! Waited in line for about 15 mins in the drive thru just received ice cold fries that looked and tasted like they'd been sitting out for hours. The fries were not hot one bit. Don't waste your time or money here. read more

I visited the Sonic location at 1307 Cornhusker Rd, Bellevue, NE 68123 last night. was flabbergasted to realize after I pulled away and saw an employee walking out the door to service a car in a stall & was wearing a mask - that the employee Kenny at drive thru window was NOT wearing a mask - at all. I called and spoke to manager Jaxon/Jackson, and he stated, "I am not able to monitor employees at all times." .............. I reminded him that as manager it is absolutely his responsibility to monitor his employees, and taking a quick "spin" around the small interior of the building periodically to ensure his employees were compliant with policy, would be very appropriate as manager. He agreed with everything I said.... SO, when i completed my shopping at a store in the same location grid, i swung by to see if the employees were compliant. Kenny then had his mask on ----- but, IT WAS PULLED DOWN AND RESTING UNDER HIS CHIN. this is the person who touched my credit card, my sauces, and my bag of food, etc; who is also, most likely, touching his face and who knows what else and mostly likely not washing his hands after he does - and, is TOUCHING OTHER CUSTOMERS CARDS/CASH THAT THEY HAND HIM BEFORE MINE - never being able to wash his hands between. so any germs just being passed from 1 person to the next to the next. The manager stated to me that they "take everyone's temperatures when they arrive", how is that to be trusted that they really are doing so - if he cannot be trusted to consistently enforce policy on employees wearing masks, so can we trust temps are really being taken? can we trust if an employee has a temp they're really being sent home - since that would leave the team short staffed during that shift? The manager sounded very young to me, not that young people cannot be managers, but clearly there are those who are not mature enough, with leadership skills and commitment, to be able to "manage" employees successfully. I've placed a call to corporate, the message taker could not give a timeframe as to when I will receive a call back - stated essentially, "they don't give us timeframes with everything going on." I replied then with, "so there's not a goal of within 24 hours, 72 hours, a week, a month - 6 months?..... Do you see what I'm saying here?" He replied that he did, but could not provide any further details. So, if y'all care about not being exposed to a global pandemic virus with over 200,000 deaths in 7 months within our borders, STAY FAR AWAY FROM THIS LOCATION! This is the only chain I've been to of Fazolis, McDonalds, Burger King, Runza in recent months since I started trusting it was okay to obtain food from outside my home since March - who has employees not wearing their masks at all times while they're within the building. read more

Shana the lady that words there is super rude. The food is great but she always has a nasty attitude

Every single time we've come to this location we wait AT LEAST 15 minutes+ for someone to answer the button and even longer for our order to come read more

Ordered online drive to go pick up my order and parked in a stall. Waited for 20 freakin minutes all for the dude to tell me to pull to the drive through. The funny part is the car right next to us the second they pulled up they told them to go to the drive through as well but we had to wait 20 minutes for them to tell me that and right away for the other person... Then on top of that I had to wait all the way up until the speaker in the drive through another 30 freakin minutes just to pick up an online order. Such bad management and terrible organization. By the time I got my slushee it was completely melted left pissed and ending my day mad THANKS A LOT COULDNT PAY ME TO GO HERE GET NEW MANAGMENT TERRIBLE! read more

My wife came through your drive thru a little before 6 tonight. She placed an order for a chicken strip meal for my son, and a quarter pound double cheeseburger meal without pickles, mayo or onions for myself. My wife was so upset with how she was treated by whoever was taking the order, that she decided against ordering anything for herself. She felt he was very rude, and rushing her to place the order. We decided to give this establishment another try after having a similar experience there before. I will no longer give this establishment any business. Not only were they rude again, but still managed to screw up our order. read more

I would give them 0 stars if I could. Went through to get a cheeseburger and specifically said "ALL I want on it is ketchup, mayo, & extra pickle - nothing else". So the lady repeats "you want a cheeseburger with only ketchup, mayo, & extra pickle" I said yes...after waiting 5 minutes they give me my food & I drive off. I get to work and look at it - its covered in lettuce, tomato, & onion. I call back and the lady (who is also the manager) specifically goes "well you didn't say thats all you wanted on it" and when I read her what she put on the receipt she goes oh well I can't give you your money back w/o the debit card being in front of me - I told her that was unacceptable and started being mean and guess what they CAN void the transaction w/o the card being there. Never again will I go to this sonic. read more

Worst place in Bellevue, they ALWAYS screw up your order and alot of them are rude especially the older lady that I believe is the manager

Good food, need to expand the breakfast menu to dinnertime like some of the other chains, love after 4pm drink special. read more

Sonic Drive-In - Burgers Near Me - Bellevue, Nebraska

We hadn't been to Sonic in a while and yesterday decided we wanted their cheeseburgers. Well, we enjoyed the milkshakes and the tater tots. But, unfortunately, neither of our cheeseburgers had any cheese on them. So disappointing. . .cheese not on the CHEESEburgers. read more

Last 2 visits were bad experiences. One I had to argue with the lady taking my order about wether the Super Crunch Chicken combo comes with tots, it does it's in the description of the meal as she tried to charge me for an additional order if tots. No thanks, I'll go somewhere where the staff knows the menu. So, I eventually go back a few weeks later for an easy ice cream and drink order. And we don't find out until the order arrives that they're out of spoons. You should probably let people know this before they order sundaes, just sayin. And quit being so stingy with the snickers crumbles on the waffle cone sundaes. Alas, I will probably return again, I like the Cherry Limeades too much. But, this location could do with some staff adjustments that's for sure. read more

Wow...what a terribly annoying drive through experience. The individual working the window had me start over with order and repeat myself no less than 5 times. I could understand if they were new or couldn't hear me but I was practically yelling into the mic. It was bad enough someone else took over for her and he could hear me just fine. What was extra frustrating is that they didn't even apologize for the experience or offer any sort of explanation. Just gave me my order and sent me on my way. Terrible customer service read more

SLOWEST SONIC EVER! Worst wait time on the planet. It does not matter if you visit at 10am, or 2 pm, or 8:30.......make sure you have at least 20-30 min to wait IN THE DRIVE-THRU! Sonic has great drinks and specials, but this is the worst sonic ever! I truly hope the corporate office reads this. read more