We had been told by others that it would be a good experience going to Song in Chelmsford. However, it was a below average/poor experience for a number of reasons. We arrived at 2.50pm, so first up for the late afternoon/evening sitting.
As we walked in, you are at the bottom of a flight of stairs (also a broken disabled lift). The stairs are dirty, not just a little dusty, but dirty. We looked past this at first.
At the top of the stairs and after a short hall, a stroppy greeter informed us that as we have a 3pm booking, we are expected to be out the door by 5pm. OK, 2 hours would be enough, but 'expected'? Sorry if we are an inconvenience of being in an empty buffet.
As you get in, you are expected to pay before you are seated. Not a normal practice in anywhere else we eat, except takeaways. This is a second off-putting thing that stroppy greeter said. We pay as we are here now.
We are shown to the table, which is adequate for the purpose.
Looking at the drinks' menu, we note that the non-diet soft drinks are not part of the bottomless drinks' selection. Only diet. So I order a coke from the bar, given a warm glass which I ask for a cold glass and am given a glass that is just as warm as the 1st. Quite a poor show up to this point, but the food should be OK.
WRONG.
Congealed, cold, straight out of the bag, not prepared on premises. Prawn toast has since been used by the military as bullet proofing, wring it out for an oil change.
Far to much salt, an attempt to cover up the poor quality by putting chilli sauce on it.
Puddings included an apple crumble & custard, again cold.
For the money paid, this should have been far better. My party & myself are not going back. Keep the money, I'll vote with my feet. Now I wait for the response along the lines of 'We are sorry to hear you had a negative experience, and will look into it', and they won't. They have your money before you are seated. read more
