Whomever answered the phone this morning was so incredibly rude. She actually hung up on me. I was only inquiring about an item and she did not have it. She didn't apologize. She didn't say goodbye. She didn't say kiss my a&$, She just hung up on me. I called back and she put me on hold. Forever! I called again and asked to speak to the manager and unbelievably, She transferred me to someone named Brian. He was dismissive and talked over me. I highly doubt this girl will ever be counseled about her bad behavior. Unbelievable! I've been going to Somo for many years and I will never ever go back in there again. Customer service is absolutely dead. read more