I don't live in Florida and planned an entire trip including airfare and lodging to pick up my dress. I unzipped it and immediately noticed a snag right in the front on the bottom of the dress, which was very noticable. I was told not to worry about it because it was small. Upon further examination there were two more snags on the side of the dress, one on the back, and these black lines- approximately 6" in length on both sides of the back of the dress! They had no explanation of what that was. Sweat, stains? Did someone already wear this $2,000 dress? I truly believe they tailored the try on dress. The black lines would be consistent with where their black rubber coated clips would go when fitting it to someone. I was told the manager would look at it the next day. It took two days and her demeanor was very rude as she talked over me and tried to shut me up and hang up quickly, and I was nothing but polite. I was leaving Florida and called back once more and told the allure couture company was taking ownership of the defects and it would be sent back to them to "assess" which would take 3 more days. I was told I would get a brand new dress. At this point I asked for some type of discount for all of this trouble. I was told I would be offered something, but with no amount stated. They put it on the allure company and said it would be up to them even though they kept repeating how they wanted me to be happy. I would think they would even take a hit on some of the cost to do so, but no. My mother called the shop and complained because I was very upset as I had just had my dream venue get an opening which I booked and now I was left without a dress. After 9 days I get a call from the manager saying that my mom had harassed them with her phone call. LOL. After the manager had the same rude attitude towards her and told her "we want to make every bride here happy." Clearly not. My mom refers to them as the stepford wives because it sounded like they were reading a script. Anyway, day 9 now, they call me and make it sound like I have an option, and said nothing was going to make me happy and they weren't going to provide a discount. She said I would receive a full refund. She said we "weren't a good fit", which ironically, I remember the saleswoman talking about another customer the day I got my dress and said the same thing! One inconvenience to them and they will deem you unfit for them . The manager kept referring to my "options". I said, do I have any? She ultimately admitted no, they would not sell me a dress, and blamed it on my mom's phone call, even though I payed for the dress on my credit card. So I waited 9 days of being dicked around on the phone and them delaying this, hoping I would just ask for a refund on my own accord so they wouldn't have to admit they were going to ruin my wedding. truly scam artists, passive aggressive. read more