Absolutely disastrous. Avoid.
I visited Solutions Cardiff recently for a relatively simple laptop repair: a new DCIN jack. Up until the day on which I brought the laptop in for repair, I had been using it, and it worked just fine, with the exception of the jack. Since I use this computer for work, I made it clear when I dropped it off that I needed it back quickly and would be willing to pay for expedited shipping if he needed to order the replacement jack.
I just picked my laptop up after a week, and it's worse than it was before I brought it in. I brought in a laptop that worked fine but had trouble charging. I got back a laptop that didn't work at all, won't even turn on. And even the DCIN jack doesn't appear to have been installed properly, as the battery charging light won't go on when the laptop is plugged in.
Immediately after picking it up, I took it to be examined in order to determine what had gone wrong. In the course of that examination, it turned out that they hadn't even put the laptop back together properly. There are several screws missing, as well as a missing pad on the bottom.
The proprietor is rude and arrogant, and clearly thinks he is incapable of making mistakes. I have absolutely no confidence that he has told me the truth of why my computer was broken in his care, and even less confidence that he would have the slightest idea what to do about it if I had indeed taken him up on his offer to fix the damage he did for an additional charge.
How this man is in business at all is an utter mystery. He claims that he's successfully avoided being shut down by Trading Standards for over twenty years. If that is true, then they, too, have some questions to answer. read more