My lap top wasn't charging correctly so contacted Simtek via their Google entry last Wednesday. Took it in for a diagnosis that day, needed a new part, was called on Thursday to say it had been located, paid over the phone, was contacted on Monday to say the part had arrived, took it in today ( Tuesday) at 0910 and it was ready at 1000
If there was a 6 star rating I would give it. Helpful, knowledgeable and professional. read more